Mrgreen verifcation/withdraw

Sovietsky · Jan 20, 2016

So I won some bucks, decided to make a withdraw this was on saturday, apparently they don't handle withdraws on weekends. Got a mail on monday that I need to send docs. Sent ID and bankstatment but they don't take bankstatment so had to send bill instead.

Talked to CS and he said it looked fine and all that and I should get the money, next day no money and started CS and now they say it takes 24-74 hours...

So now its wednesday and on my account verification it's still in yellow (not verified yet).

Makes you wonder if they are stalling... If this was some shady RTG casino I would understand but this is Mrgreen and have apparently won many "awards". :what:

Harry_BKK · Jan 20, 2016

Sovietsky said:
So I won some bucks, decided to make a withdraw this was on saturday, apparently they don't handle withdraws on weekends. Got a mail on monday that I need to send docs. Sent ID and bankstatment but they don't take bankstatment so had to send bill instead.

Talked to CS and he said it looked fine and all that and I should get the money, next day no money and started CS and now they say it takes 24-74 hours...

So now its wednesday and on my account verification it's still in yellow (not verified yet).

Makes you wonder if they are stalling... If this was some shady RTG casino I would understand but this is Mrgreen and have apparently won many "awards".

That is some utter bo***cks from Mr. Green, never heard that before. They usually pay in less than 1hr to e-wallets and that on weekends too.

No clue, where that is coming from but if it is true then they must be in some kind of trouble.

Contact Andy, he usually answers very quick: https://www.casinomeister.com/forums/members/34727/

Sovietsky · Jan 20, 2016

Well, talked to CS again and he belives that it will most likley be done today...

At other netent casinos like videoslots,betat etc verifcation takes a few hours to maybe 1 day, what is Mrgreen doing? :what:

I will come with an update later today.

The Viking · Jan 20, 2016

Harry_BKK said:
That is some utter bo***cks from Mr. Green, never heard that before. They usually pay in less than 1hr to e-wallets and that on weekends too.

No clue, where that is coming from but if it is true then they must be in some kind of trouble.

Contact Andy, he usually answers very quick: https://www.casinomeister.com/forums/members/34727/

jep exactly my last withrawal was on a Saturday night paid in 5 min as it usually is

(to Neteller)

Sovietsky · Jan 20, 2016

Well surprise no progress...

According to CS it will take 24-48 hours. SO from Monday to Wednesday it has been more then 48 hours.

Will update tommorrow.

Harry_BKK · Jan 20, 2016

Sovietsky said:
Well surprise no progress...

According to CS it will take 24-48 hours. SO from Monday to Wednesday it has been more then 48 hours.

Will update tommorrow.

That is uttely poor from Mr. Green :mad:

I reported your post to Andy, maybe that helps.

jjezebel37 · Jan 23, 2016

I played there yesterday and there was a term update.
They will be asking for verification here on in.

AndyB-MrGreen · Jan 25, 2016

jjezebel37 said:
I played there yesterday and there was a term update.
They will be asking for verification here on in.

Thanks, pretty sure that's just for the UK but I'll confirm.

AndyB-MrGreen · Jan 25, 2016

Sorry for the delay, I've been off sick a few days and didn't see this.

I've asked for the relevant teams to look into what happened and get back to us.

Cheers
Andy

Sovietsky said:
Well surprise no progress...

According to CS it will take 24-48 hours. SO from Monday to Wednesday it has been more then 48 hours.

Will update tommorrow.

Sovietsky · Jan 25, 2016

Thanks Andy, all fixed now.

Mrgreen verifcation/withdraw

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