Betat down

Betat has been down most of the day, does anyone know of any problems, I made a small withdrawal yesterday and I'm a bit worried about whather I'll get the money or not ... are they having problems and is there any kind of player protection insurance ?

Many thanks

Roger

rogertb said:

Betat has been down most of the day, does anyone know of any problems, I made a small withdrawal yesterday and I'm a bit worried about whather I'll get the money or not ... are they having problems and is there any kind of player protection insurance ?

Many thanks

Roger

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hi cant help went to play a while ago , can say your funds shall be fine though , no worries there ) i asked same question in bet at thread )

Hope Friday Free Spins are still valid after maintenance.

very frustrating.Has anyone had any explanation? I emailed a few hours ago but didn't hear anything back?

I think your funds are pretty safe there,

It is annoying when sites down and just after a withdraw, It does get you thinking

spintee said:

I think your funds are pretty safe there,

It is annoying when sites down and just after a withdraw, It does get you thinking

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I withdrew 2500 euro last night around this time and then a few hours later 520 more.
The 520 was paid to my skrill this morning but my biggy has not yet but i am certainly not worried as they must have major issues with something if they are not able to have the site working on a weekend.
We will all get paid soon i am very sure.

They're still down, that's almost 24 hours ... anyone know anything ? I also haven't had a reply to my support request - they are normally pretty quick at getting back ... I am concerned !

Roger

rogertb said:

They're still down, that's almost 24 hours ... anyone know anything ? I also haven't had a reply to my support request - they are normally pretty quick at getting back ... I am concerned !

Roger

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No need to be concerned Roger.

They have a serious server issue and will be sending an email to all players once they are up and running again.

Not getting an answer i would say is normal considering the circumstances, just think how many more players sent them an email!!! They are busy getting their servers to work again which is far more important then writing emails.

Thanks for the reassurance Harry ... it's not a fortune I'm waiting on but it will help with Christmas ...

BETAT/SLOTTY VEGAS UPDATE

Hi all,

A quick update on the situation at hand..

Unfortunately we have been hit by a severe DDoS attack again, and it would appear to be a particularly bad one this time around.

I'd like to put your minds at rest that we are very much live and operating, and that your withdrawals and balances are 100% safe and will be resumed the second we are back online.

Initial inspections estimate that we could be down for a few days but the length of time is as yet not confirmed, and while I understand that this may be frustrating for you all especially at this time of the year, I assure you that we are doing our utmost to rectify the situation in the shortest time possible in order for services to resume. I will set up a FAQ in order to try and answer the most commonly asked questions.

Ill keep you all updated on proceedings and latest information as soon as it reaches me.

Thanks all,
Karl

Internetz terrorists I guess.. Thats bad... I was about to go and make a deposit today but saw this . Good luck with that

Some of you may find this an interesting read, I know I did.

And this is not the only cyber-terrorist ring out there.

I suspect there are many attacks that go unreported, and ransoms are paid.

After all, would you spend a year doing 141 (known) attacks if nobody paid up?

Found another article in which one casino admits to paying it

The advice from security specialists is never to pay such a ransom – it will show your company to be a soft target and damage its reputation.
That hasn’t stopped a number of businesses, including bitcoin gambling company Nitrogen Sports and at least one unnamed bank, from doing so, say researchers. Nitrogen Sports told BitcoinGamblingGuide it paid up to buy time and put additional protections in place.

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full article here

There is also a 100 bitcoin bounty on their head (around $25KUS) offered by another company that refused to pay up.

Still down sadly and no updates for a few days ... no money in my bank ?

rogertb said:

Still down sadly and no updates for a few days ... no money in my bank ?

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Hi rogertb,

Updates are posted on-site following log in.

Withdrawals for both Slotty Vegas and BETAT Casino are currently ongoing and are being paid out currently. If you have a withdrawal to a credit card, please allow a couple of working days for the bank to process it for you as per usual.

If you have any questions, please feel free to contact us on support@betatcasino.com

Again, apologies for all this. We are doing our utmost to minimise the inconvenience to all players.

Thanks,
Karl

Thanks for the reassurance Karl ... forgive my nervousness ... bitter experience I'm afraid !

rogertb said:

Thanks for the reassurance Karl ... forgive my nervousness ... bitter experience I'm afraid !

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Thats completely understandable.. rest assured that you have nothing to worry about however.

Im assuming your withdrawal is to a credit card. If the funds dont hit your account by tomorrow evening, PM me your details and ill look into it personally for you.

Karl

Thanks again Karl

I've been logging in to the Betat 'maintenance' page to check on progress but this am when i tried (with the autofilled password that has been working fine up 'til now) I got "Unable to validate contact support" ... well this is either a symptom of the problems they're having or something more sinister (yes I am sceptic) !

rogertb said:

I've been logging in to the Betat 'maintenance' page to check on progress but this am when i tried (with the autofilled password that has been working fine up 'til now) I got "Unable to validate contact support" ... well this is either a symptom of the problems they're having or something more sinister (yes I am sceptic) !

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They will go live again tomorrow

rogertb said:

I've been logging in to the Betat 'maintenance' page to check on progress but this am when i tried (with the autofilled password that has been working fine up 'til now) I got "Unable to validate contact support" ... well this is either a symptom of the problems they're having or something more sinister (yes I am sceptic) !

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Hi Roger,

That usually means that login details have been input incorrectly. Are you absolutely sure you are inserting them correctly and you havent changed a character in the password by mistake?

Thanks,
Karl

unable to log in

hello karl

i have been trying to log into site today as well with my usual log in details

and have been getting error message was ok yesterday, cannot wait to play tommorrow

CM_BETAT said:

Hi Roger,

That usually means that login details have been input incorrectly. Are you absolutely sure you are inserting them correctly and you havent changed a character in the password by mistake?

Thanks,
Karl

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same thing happened to me earlier in the week (I had entered details correctly) , but it worked again fine 10mins later

Yes Karl - the username/password are autofilling on my machine so they're the same that I've used successfully earlier in the week ... I'll check again tomorrow when the site's back up ....

Hi Roger,

We have passed this info to our Tech team that is at this moment checking what is going wrong with your login process.

We truly regret this situation and any inconveniences this may have caused Roger. we expect to have it solved in a short time and will be back to you as soon as I have any good news!

This downtime is getting to an end guys... we will be back soon!


Thank you all for your support

Kind regards,
Jorge and all BETAT team

BETAT said:

Hi Roger,

We have passed this info to our Tech team that is at this moment checking what is going wrong with your login process.

We truly regret this situation and any inconveniences this may have caused Roger. we expect to have it solved in a short time and will be back to you as soon as I have any good news!

This downtime is getting to an end guys... we will be back soon!


Thank you all for your support

Kind regards,
Jorge and all BETAT team

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Looking forward to it and waiting patiently Betat and Slotty has been missed by a lot of people I'm sure, including myself