Boo To Euro Palace

bebo67

RIP Bebo
Joined
Jun 22, 2013
Location
Ontario Canada
I decided to open up a account with Euro Palace, they sent me a email with a welcome package.$ 500 free, plus 100 free spins. Also 10 free no deposit spins on Avalon 2. There were no free spins so I went to live chat, I tried copying and pasting the chat session, but couldn't. I talked to " Iris", and she informed me that offer was not valid on the account, I asked her why would you's send a email stating that. She proceeded on by asking me to forward it to their email address. I really wish I could of been able to copy and paste it. Her customer service was horrible. Everything was short answers. Nothing started with a capital. It ended with her saying " added for you". No Thank you or you're welcome. I don't know what miffs me more. The email trying not to be honoured, or her lack of appropriate CS/ grammar skills. Anyways I haven't used the free spins and will not be depositing. End of rant :)
 
I cannot say much about grammar or spelling as not much good at it my self, But saying that I certainly would be working in the customer help department, They really have no excuse,

What gets me is that most CS are clueless about whats on offer, It what happens when you pay 3rd party spammers to message & and ring people, Send screen shots, forward the email, No bloody need for it,

If your using key board and can highlight the writing than you can copy,

Hold CTRL and press C. Paste – Hold CTRL button and press V
 
I cannot say much about grammar or spelling as not much good at it my self, But saying that I certainly would be working in the customer help department, They really have no excuse,

What gets me is that most CS are clueless about whats on offer, It what happens when you pay 3rd party spammers to message & and ring people, Send screen shots, forward the email, No bloody need for it,

If your using key board and can highlight the writing than you can copy,

Hold CTRL and press C. Paste – Hold CTRL button and press V

I emailed the conversation to my email. I will try to copy as you suggested. The responses I was getting from her felt like I was talking on Facebook. I have to run out, but will try the copy and paste when I get home. Thanks
 
Without proof I don't want to say anything negative about the fortune-lounge support - I've only had great experience. However I very rarely used the live-chat there because I have someone in person I can contact.

However I had plenty of occurrences of clueless support-agents. You have to be better informed to correct them if they are wrong and that's not the case with most of the players not really dealing with the T&C.

@OP is it possible that you have claimed a similar no deposit offer at a sister-casino of the group?
 
Hi
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John Hughes
Euro Palace
 
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Transcript of your chat
Inbox
x
Customer Survey
Customer Survey <selfsupport@liveperson.com>
1:27 PM (3 hours ago)

to me
English Post Chat Survey Content
General Info
Chat start time Nov 23, 2015 8:08:31 PM SAST
Chat end time Nov 23, 2015 8:27:21 PM SAST
Duration (actual chatting time) 00:18:50
Operator Iris
Chat Transcript
info: You are being connected with our support team. Thank you for your patience.
info: 'Iris' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat.
Iris: Thank you for contacting the Customer Support Desk, how are you doing today?
me: hi :)
Iris: I have seen your query, please allow me a moment to review for you, and I shall get back to you shortly.
me: thank-you
Iris: there are no spins on the account, the offer is not valid on this account
me: why would it say so in my email
can you forward the email to me please
me: email addy?
Iris: mailers@casinodesk.com
me: one sec
me:sent
Iris: sure
me: pardon?
Iris: sure on you telling me to wait one sec
me: its been sent, about 5 min ago
Iris: you did not advise
me: yes i did, please scroll up
Iris: are you playing on flash?
me: yes
Iris: i can add your 10 free spins on Lucky Witch
me: thank you
Iris: added for you
me: Thank-you and have a good day


There was a generic response at the end about a survey, I just deleted it
 
Without proof I don't want to say anything negative about the fortune-lounge support - I've only had great experience. However I very rarely used the live-chat there because I have someone in person I can contact.

However I had plenty of occurrences of clueless support-agents. You have to be better informed to correct them if they are wrong and that's not the case with most of the players not really dealing with the T&C.

@OP is it possible that you have claimed a similar no deposit offer at a sister-casino of the group?

No, not at all. I don't normally stray away from VPL. I always read things through too.
 
Without proof I don't want to say anything negative about the fortune-lounge support - I've only had great experience. However I very rarely used the live-chat there because I have someone in person I can contact.

However I had plenty of occurrences of clueless support-agents. You have to be better informed to correct them if they are wrong and that's not the case with most of the players not really dealing with the T&C.

@OP is it possible that you have claimed a similar no deposit offer at a sister-casino of the group?

Same here Hedge, both ... never had anything negative to say about the FL support and i usually SMS to my VIP host and he deals with it within minutes.

From what i can see on the copied chat it is nothing unusual, a bit short tongued but certainly not unfriendly.
 
Same here Hedge, both ... never had anything negative to say about the FL support and i usually SMS to my VIP host and he deals with it within minutes.

From what i can see on the copied chat it is nothing unusual, a bit short tongued but certainly not unfriendly.

Maybe it's just me being overly sensitive today. I've never posted anything negative on here before now, So I will revisit this tomorrow. :)

Also too, when you deal with one particular group, I guess you expect that same type of service across the board, right? Just human nature
 
Maybe it's just me being overly sensitive today. I've never posted anything negative on here before now, So I will revisit this tomorrow. :)

Also too, when you deal with one particular group, I guess you expect that same type of service across the board, right? Just human nature

No I agree with you. I would never accept that kind of chat.
That should be read by their rep here. Make sure he reads the thread.
 
No I agree with you. I would never accept that kind of chat.
That should be read by their rep here. Make sure he reads the thread.

Thank you. I don't know if I'm looking in the wrong place or blind as a bat, but I cant find who the rep would be. The one that would look remotely as one, hasn't been on here since last February. LoL
 
Thank you. I don't know if I'm looking in the wrong place or blind as a bat, but I cant find who the rep would be. The one that would look remotely as one, hasn't been on here since last February. LoL

Hi bebo67

I am here all the time except over weekends :)

Unfortunately our agents deal with a huge amount of chats and it is not always possible to be grammatically correct. What is more important for us is that your query gets replied to and is resolved and in this case it was not handled as well as it should have been.

I will address this with the agent concerned.

Please PM Me your details as I would like to have a look at your account.

Regards

Wim
Fortune Lounge
 
To me that bit of chat is above standard from my experience on sites but I can see this was only probably a small part of the chat, What made me laugh was the bit when they stated you did not advise me lol, Like you had to send at a precise second,

To the rep, May be if the staff new about what offers are on and what's available on your account than there be no need for forwarding email and stuff, This only takes more time up and pi$$es the player off, I am not sure if you use 3rd partys to send offers out but alot do, This is where all the confusing comes from, This is where the time is taken up, making a mountain out of a mole hole,

I have no doubt they have alot on there hand but that should be no excuse,
 
To me that bit of chat is above standard from my experience on sites but I can see this was only probably a small part of the chat, What made me laugh was the bit when they stated you did not advise me lol, Like you had to send at a precise second,

To the rep, May be if the staff new about what offers are on and what's available on your account than there be no need for forwarding email and stuff, This only takes more time up and pi$$es the player off, I am not sure if you use 3rd partys to send offers out but alot do, This is where all the confusing comes from, This is where the time is taken up, making a mountain out of a mole hole,

I have no doubt they have alot on there hand but that should be no excuse,

To me that was lazy CS, I don't expect peppiness, but I do professionalism. And that was the whole chat, I only deleted my name and the computer generated response at the end. I guess everyone is different when it comes to what they expect eh. :)
 
Hi bebo67

I am here all the time except over weekends :)

Unfortunately our agents deal with a huge amount of chats and it is not always possible to be grammatically correct. What is more important for us is that your query gets replied to and is resolved and in this case it was not handled as well as it should have been.

I will address this with the agent concerned.

Please PM Me your details as I would like to have a look at your account.

Regards

Wim
Fortune Lounge
Hi Wim, Where are you located on here? I went to the gaming rep part and could not find you. I will be messaging you. Thanks
 
I can see your point in being a little 'annoyed'. I would be too.
But i wouldn't make a big deal of it, it sounded perhaps like someone was a bit tired or busy or not having the best day. But it is good to be highlighted so they can improve their services.
 
I can see your point in being a little 'annoyed'. I would be too.
But i wouldn't make a big deal of it, it sounded perhaps like someone was a bit tired or busy or not having the best day. But it is good to be highlighted so they can improve their services.

You're absolutely right, I wasn't at my best that day either. I let it go. :)
 

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