Bear08
Dormant Account
- Joined
- May 7, 2015
- Location
- Southampton
Hi All,
Lots of very useful info on this forum,I've got a bitch and moan about an experience I have with 888 casino and wondering if I can get some advice from you all to see if it's worth me complaining.
I've played online for quite a while and from time to time self exclude myself to have a break from gambling. One of the things which used to annoy me most were the constant marketing emails you get, they always stop once you take a break for a month or so. With the majority of online gaming sites that I had banned myself from I usually get a notification to say you're banned etc contact support. I've lost count of the sites I had signed up to in the past and which ones I had excluded from, I obviously always use my details name, address, dob, payment card etc.
I was playing on foxy bingo online deposited £1000 and winning over £10000, I collected the money and then after waiting nearly a week for the money to come back I received an email from their support team to say due to self exclusion they will not be paying me but they'll refund the original £1000 which was back in my account within a day. As you can imagine I was pretty pissed off by this point and after talking to a mate he suggested I take a break for a long time which I have done, it's been over 6 months now from playing online and I don't miss it. I've saved money in the long run.
I still go and spend £100 down the casino every couple of months but it's nothing in comparison to what I used to do online.
Now that time has gone and I'm not expecting the money at all I started to look through to see if I could have a complaint to make. I found an email from 888 casino in 2014 to say that my self exclusion period of 30 days has ended. I have an incident number etc and there's nothing to say I have to re register.
This experience if anything has helped to take complete control of my gambling as I have pretty much 100% stopped now but I'm wondering if anyone thinks I should make a complaint or try and claim back the money I have lost on other sites? I have checked and in the time I have gone onto some of their other sites and lost money.
I can understand why they have these self exclusion rules but think some of them can be harsh. A couple of questions I have,
Why was I allowed to sign up so easily?
Will they provide my details of my exclusion if I ask them, start dates etc?
If they provide these can I go through sites I was on and try and get the money I deposited back as I was self excluded similar to them not paying me the large amount I won?
Has anyone else had a similar experience? Please let me know if you think I'm wasting my time. Really appreciate any advice you can give me.
This casino is rogue. You can read about it here
Lots of very useful info on this forum,I've got a bitch and moan about an experience I have with 888 casino and wondering if I can get some advice from you all to see if it's worth me complaining.
I've played online for quite a while and from time to time self exclude myself to have a break from gambling. One of the things which used to annoy me most were the constant marketing emails you get, they always stop once you take a break for a month or so. With the majority of online gaming sites that I had banned myself from I usually get a notification to say you're banned etc contact support. I've lost count of the sites I had signed up to in the past and which ones I had excluded from, I obviously always use my details name, address, dob, payment card etc.
I was playing on foxy bingo online deposited £1000 and winning over £10000, I collected the money and then after waiting nearly a week for the money to come back I received an email from their support team to say due to self exclusion they will not be paying me but they'll refund the original £1000 which was back in my account within a day. As you can imagine I was pretty pissed off by this point and after talking to a mate he suggested I take a break for a long time which I have done, it's been over 6 months now from playing online and I don't miss it. I've saved money in the long run.
I still go and spend £100 down the casino every couple of months but it's nothing in comparison to what I used to do online.
Now that time has gone and I'm not expecting the money at all I started to look through to see if I could have a complaint to make. I found an email from 888 casino in 2014 to say that my self exclusion period of 30 days has ended. I have an incident number etc and there's nothing to say I have to re register.
This experience if anything has helped to take complete control of my gambling as I have pretty much 100% stopped now but I'm wondering if anyone thinks I should make a complaint or try and claim back the money I have lost on other sites? I have checked and in the time I have gone onto some of their other sites and lost money.
I can understand why they have these self exclusion rules but think some of them can be harsh. A couple of questions I have,
Why was I allowed to sign up so easily?
Will they provide my details of my exclusion if I ask them, start dates etc?
If they provide these can I go through sites I was on and try and get the money I deposited back as I was self excluded similar to them not paying me the large amount I won?
Has anyone else had a similar experience? Please let me know if you think I'm wasting my time. Really appreciate any advice you can give me.
This casino is rogue. You can read about it here