Casino Complaint videoslots.com do not allow to withdraw winnings

macur666

Banned User - troll - disrespecting admin
PABnonaccred
Joined
Aug 9, 2015
Location
anjero-sudjensk
I recently played in this casino, all the time made 5 deposits, 3 deposits via Visa and 2 via skrill , the last deposit was skrill, I played a little bit and wanted to withdraw, but the casino skrill output does not allow me to tech support can help nothing.my visa expired.casino wait untill i lose. my login there macur666
 
I recently played in this casino, all the time made 5 deposits, 3 deposits via Visa and 2 via skrill , the last deposit was skrill, I played a little bit and wanted to withdraw, but the casino skrill output does not allow me to tech support can help nothing.my visa expired.casino wait untill i lose. my login there macur666

I play there for a LONG time and absolutely can't believe that they act in a wrong way, have you already tried to contact the REP in this forum? That should be your first point of contact if support can't help

-> https://www.casinomeister.com/forums/members/37644/
 
Hi macur666,

When a player wants to make a withdrawal they can withdraw to the same method as they have already deposited with. But if the majority of the deposits have been made with one specific deposit method you need to withdraw using that method. Apart from that you are always allowed to make a withdrawal to your bank account via bank transfer regardless of which deposit methods you have used before.

In some cases when a visa card has expired as in your case, it is sent to our compliance team who will make some checks and update your way of making withdrawals to another method. Please bear in mind that this can take some time.

Your request was sent yesterday evening and was approved this morning.

Cheers.

Philip
 
Last edited:
Hi macur666,

When a player wants to make a withdrawal they can withdraw to the same method as they have already deposited with. But if the majority of the deposits have been made with one specific deposit method you need to withdraw using that method. Apart from that you are always allowed to make a withdrawal to your bank account via bank transfer regardless of which deposit methods you have used before.

In some cases when a visa card has expired as in your case, it is sent to our compliance team who will make some checks and update your way of making withdrawals to another method. Please bear in mind that this can take some time.

Your request was sent yesterday evening and was approved this morning.

Cheers.

Philip
the problem was solved immediately after the creation of this theme. Casino cheat, this case is not the first
 
the problem was solved immediately after the creation of this theme. Casino cheat, this case is not the first

How has the casino cheated? The rep responded, offered solutions and your WD was approved.
 
the problem was solved immediately after the creation of this theme. Casino cheat, this case is not the first

So you join CM to whine about having an expired card which slowed a withdrawal down, the rep gets it sorted (the top-rated 9.5 casino by the way) in hours.

Then you call them 'cheats' ???

If you want to get 'cheated' there is a whole list on here in the rogue section, and Videoslots isn't one of them.

Get a grip. You should be grateful with that attitude that anyone gave you the time of day.:rolleyes:
 
Video Slots No Neteller Withdrawal

I recently played in this casino, all the time made 5 deposits, 3 deposits via Visa and 2 via skrill , the last deposit was skrill, I played a little bit and wanted to withdraw, but the casino skrill output does not allow me to tech support can help nothing.my visa expired.casino wait untill i lose. my login there macur666

Man I just had a similar problem with them too. I've made numerous deposits with Neteller but because I've made more with Ukash they refused to refund my money via Neteller and they also told me that is was for the casino and my best interests. What a load of crap. I will never deposit money to that casino again. They have made me do a wire transfer and I guess in 5 days I will find out if need to fight and argue with them to give me my money. God knows they've never had any trouble taking it.
 
Withdrawal Methods

I guess someone has already mentioned what I just complained about in this thread but I still beg the question why is it an issue? I would love to know how someone's deposit methods can adversely affect their withdrawal methods.

Why must we need to read every piece of fine print.
Taking money never a problem
Paying out money always a group of catches to snag players on.

How do the two truly differ?
 
Hi Frenzal,

It is a precautionary policy from our side to prevent money laundering. However customers that would like to change their deposit/withdrawal methods are welcome to contact us and we will do it for you. So if you would like to start using Neteller as your deposit and withdrawal method please send me a PM.

On another note, we process bank withdrawals on a daily basis.

Best regards,

Philip
 
I have the same problem now at videoslots,i made most of my deposits with paysafecards,also 4 times with skrill.
Now i like too withdraw something but its not possible with skrill.
I had contact with customer service too ask if they could change this and he told me that was indeed possible but only when my bankroll was 0 euro.....its on 350 euro now,so i guess i f i want the change i need to do a banktransfer with all the money and wait several days.....or gamble my money away.
A bit strange if you ask me.
 
I have the same problem now at videoslots,i made most of my deposits with paysafecards,also 4 times with skrill.
Now i like too withdraw something but its not possible with skrill.
I had contact with customer service too ask if they could change this and he told me that was indeed possible but only when my bankroll was 0 euro.....its on 350 euro now,so i guess i f i want the change i need to do a banktransfer with all the money and wait several days.....or gamble my money away.
A bit strange if you ask me.

Send a PM to Philip. I am sure he will help and/ or at least explain the reasons for the procedure.

On a different note it would maybe be a good idea if VS would let a regular player have 2 withdrawals methods. Especially when both methods are verified to be legit and the player used both numerous times then there is certainly no money laundering happening.

Just a suggestion to Philip :thumbsup:
 
Hi,

Paultje82, I have now reset your account so you can make your next withdrawal to your Skrill account as long as you keep depositing with Skrill.

We are working on a system where you will have one more default option together with bank.

Best regards,

Philip
 

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