Hi everyone,
I am playing with a very popular casino and I like that particular casino very much.
My issue is driving me crazy and I can't seem to get a straight answer.
I was playing the game Dragons Myth and having a great run so I increased my bet to $20 a spin.
Then I won the feature Yah! It played for a few spins the I won a bonus symbol that gives you a stuck wild and 3 extra spins, next spin I won another bonus symbol! Another stuck wild and 3 more spins again! I had 11 spins remaining when the screen froze and I could no longer continue.
I rang and spoke to a rep who assured me that they can reload and the feature and monkey won would be credited to my account.
After a few emails and a few phone calls in turns out they had to contact the game maker to fix the error but again was assured that the game maker may have to play through the feature but all money won would be mine. I was even directed to their t and c page on the website that said interrupted play could be continued etc.
I heard back last night that the game was reloaded and ready to go but when I went to the game the feature was gone and no money was credited.
After more emailing and live chatting I was told I was payed outage to check play check, I did and no record of the feature was there, the casino said he had told his superior and that they would get back to me.
When the superior got back to me I was told i hadn't been paid but here is $20 bonus for your troubles!
What happened to the feature? What happened to the money? They said I didnmt win any but I know I did before the game froze, what happened to it?
Does the game maker completely wipe the game? I was told they don't but it appears they have.
Has anyone had anything like this happen before?
What can I do?
I am playing with a very popular casino and I like that particular casino very much.
My issue is driving me crazy and I can't seem to get a straight answer.
I was playing the game Dragons Myth and having a great run so I increased my bet to $20 a spin.
Then I won the feature Yah! It played for a few spins the I won a bonus symbol that gives you a stuck wild and 3 extra spins, next spin I won another bonus symbol! Another stuck wild and 3 more spins again! I had 11 spins remaining when the screen froze and I could no longer continue.
I rang and spoke to a rep who assured me that they can reload and the feature and monkey won would be credited to my account.
After a few emails and a few phone calls in turns out they had to contact the game maker to fix the error but again was assured that the game maker may have to play through the feature but all money won would be mine. I was even directed to their t and c page on the website that said interrupted play could be continued etc.
I heard back last night that the game was reloaded and ready to go but when I went to the game the feature was gone and no money was credited.
After more emailing and live chatting I was told I was payed outage to check play check, I did and no record of the feature was there, the casino said he had told his superior and that they would get back to me.
When the superior got back to me I was told i hadn't been paid but here is $20 bonus for your troubles!
What happened to the feature? What happened to the money? They said I didnmt win any but I know I did before the game froze, what happened to it?
Does the game maker completely wipe the game? I was told they don't but it appears they have.
Has anyone had anything like this happen before?
What can I do?