asparkes15
Banned User - douchebag troll - threatening member
- Joined
- Jul 30, 2014
- Location
- grimsb
Hello,
So my girlfriend decided to open an account with WilliamHill to play on the slots and has put a total of £130 in the account perfectly fine with no restrictions. However, when she won and got lucky enough to withdraw it wouldn't let her. Turns out there are restrictions on her account. No problem, she sent them all necessary documents on the chat. And this is were it gets messy.
They repeatedly keep telling her the pictures are not high quality enough. First they say the corners of the picture have to be in the picture. Then around 5 different pictures they keep telling her the pictures are blurry, despite her being a photographer and using a high quality camera. Then they reject her scanned documents saying too pixelly. And after hours of frustration had to take a picture of her holding documents to which she did. Now she hasn't even heard anything from them in a day and they are supposed to respond within an hour to the email.
This is incredibly frustrating for her. And I personally think they are stalling to get ready not to pay her. She has had confirmation off of her Family's barrister that the documents were clear and crisp. This is incredibly rogue of them and I know they aren't accredited here, but do you know what our options are if they refuse to pay her?
Thanks for reading.
So my girlfriend decided to open an account with WilliamHill to play on the slots and has put a total of £130 in the account perfectly fine with no restrictions. However, when she won and got lucky enough to withdraw it wouldn't let her. Turns out there are restrictions on her account. No problem, she sent them all necessary documents on the chat. And this is were it gets messy.
They repeatedly keep telling her the pictures are not high quality enough. First they say the corners of the picture have to be in the picture. Then around 5 different pictures they keep telling her the pictures are blurry, despite her being a photographer and using a high quality camera. Then they reject her scanned documents saying too pixelly. And after hours of frustration had to take a picture of her holding documents to which she did. Now she hasn't even heard anything from them in a day and they are supposed to respond within an hour to the email.
This is incredibly frustrating for her. And I personally think they are stalling to get ready not to pay her. She has had confirmation off of her Family's barrister that the documents were clear and crisp. This is incredibly rogue of them and I know they aren't accredited here, but do you know what our options are if they refuse to pay her?
Thanks for reading.