kashefi
Dormant account
- Joined
- May 8, 2014
- Location
- melbourne australia
I have been playing with videoslots.com for nearly two years now. 50% of times and maybe more when I deposit using ukash at videoslots.com
For some reason my deposit get accepted with ukash i will get the new voucher code for the remaining balance and it shows the money has been accepted.
Now when i go back to the website to play well guess what my balance is still 0.00 .
So I contact video slots through live chat also in a mean time I email a screenshot of everything that been happening and all.
so hoping for the issue to be fixed say in an hr 2 hrs, 24 hrs, 48 hrs and sometimes up to 72 hrs.
I’m a vip member at videoslots.com. Well I try to contact Kenny the vip representative (well he reply whenever he feels like it, for Instance is I emailed him a week ago about a different issue and I’m still waiting for a simple reply from him,
Well it’s not that he has not read my email or been busy but I’m 100% he just ignored it and been ignoring it.
back to the issue with ukash deposit now so since they cannot help me they ask me to go and contact ukash so I do that I have to wait 48 hrs for them to reply and they reply after 48 hrs saying well your deposit is perfectly fine with our side and provide video slots with the following reference number which I do and after all this which is around 3-4 days my deposit which I paid for 4 days ago to sit, chill and play finely goes through!!!!!!!
I mean is this fair????????????? i pay for an instant service to play for a short time to relax but instead I have to chase my own money in my own time for 4 days. And the amounts are not like 100$ there 10$ and 20$ so always small amounts.
So instead of videoslots offering me any alternative they simply repeat them self like a machine a robot it’s like I’m chatting with a programmed robot seriously. How IS THIS fair on me or us as customer service I played over 200,000 aus dollars on their website and for a 10$ they make me wait hours and days.
Is that fair please read this and if you have similar issues with them write about it as i don't think they deserve the ranking they got on this website. Sometimes I play for days and i do not even get a signal reward like i play for 48 hrs nonstop and nothing at all. But new players they get heaps and heaps is that fair???? No its not
For some reason my deposit get accepted with ukash i will get the new voucher code for the remaining balance and it shows the money has been accepted.
Now when i go back to the website to play well guess what my balance is still 0.00 .
So I contact video slots through live chat also in a mean time I email a screenshot of everything that been happening and all.
so hoping for the issue to be fixed say in an hr 2 hrs, 24 hrs, 48 hrs and sometimes up to 72 hrs.
I’m a vip member at videoslots.com. Well I try to contact Kenny the vip representative (well he reply whenever he feels like it, for Instance is I emailed him a week ago about a different issue and I’m still waiting for a simple reply from him,
Well it’s not that he has not read my email or been busy but I’m 100% he just ignored it and been ignoring it.
back to the issue with ukash deposit now so since they cannot help me they ask me to go and contact ukash so I do that I have to wait 48 hrs for them to reply and they reply after 48 hrs saying well your deposit is perfectly fine with our side and provide video slots with the following reference number which I do and after all this which is around 3-4 days my deposit which I paid for 4 days ago to sit, chill and play finely goes through!!!!!!!
I mean is this fair????????????? i pay for an instant service to play for a short time to relax but instead I have to chase my own money in my own time for 4 days. And the amounts are not like 100$ there 10$ and 20$ so always small amounts.
So instead of videoslots offering me any alternative they simply repeat them self like a machine a robot it’s like I’m chatting with a programmed robot seriously. How IS THIS fair on me or us as customer service I played over 200,000 aus dollars on their website and for a 10$ they make me wait hours and days.
Is that fair please read this and if you have similar issues with them write about it as i don't think they deserve the ranking they got on this website. Sometimes I play for days and i do not even get a signal reward like i play for 48 hrs nonstop and nothing at all. But new players they get heaps and heaps is that fair???? No its not