Slow Pay BETMOTION not pay winnings

Hello all.
Betmotion not pay winnings.

1. I beat off a bonus (I received 60 fs for registration,wager x10 or x15,no max.cashout) and delivered $130 for an withdrawal, having agreed to the commission of $20 (as I didn't do the deposit)
2. I sent scans: passport,bank statement,I'm+passport,my neteller account screen(vip,verified)
3. I waited for 4 days

Today my withdrawal was cancelled,chat-operator told to make the deposit of $10, to satisfy bonus wager conditions on the first deposit, to send scans of more quality (lol).
At me never was problems with verification,moreover, I sent the full set of scans.

I found very bad reviews of this casino. Amusing coincidence, truth?

Avoid this casino!
If they aren't able to pay this trifle,they dont pay larger amount especially.

Sorry for my bad english (google translate)

GL all!

Rafaela Paes
Hola solorom. ¿En qué te puedo ayudar?
solorom
Hello
My scans are checked? Passed 50+ hours.
Rafaela Paes
Hello!
Could you please tell me which is your login name?
solorom
solorom
Rafaela Paes
Tkanks for waiting
according to the last update
it was requested a copy of your identity card
solorom
I sent everything
my passport+statement
Rafaela Paes
yes, I can see
But we need your identity card
solorom
In Russia it isn't present
It didn't ask any casino
I play 30+ casinos
And anybody didn't ask it me
in Russia it isn't present
Rafaela Paes
I can understan
but our procedure is as we explained bofore
solorom
And what should I do?
Rafaela Paes
You should sent your identity card
is just s photo
and you have sent your passport
10:46 pm
solorom
You in the right mind?In Russia there is no this document
I made a correspondence screenshot


=====

Rafaela Paes
Ok, so, could you please send the documents requested here in the caht?
Or do you prefer to send later?
10:59 pm
solorom
I already sent everything
My PASSPORT+BANK STATEMENT
ME+PASSPORT
MY VIP ACCOUNT NETELLER SCREEN(VERIFED!)
passport-Russian document of the personality

Rafaela Paes
As I said we need your idenntity card
so, pleaase I need your colaboration with this
solorom
identify card=PASSPOR IN RUSSIA

I think the issue is that you didn't send a PHOTO ID ?
The casino would need that, maybe prepare also a photo of you holding the ID with the photo next to your face... So they can make sure it's for real!

Batman said:

I think the issue is that you didn't send a PHOTO ID ?
The casino would need that, maybe prepare also a photo of you holding the ID with the photo next to your face... So they can make sure it's for real!

Click to expand...

Passports serve as a valid ID at 99.9% of all online casinos..and anywhere else, for that matter, online or off...but you know this already They could care less what you look like!

Internal passport is compulsory at 14 (but there is no penalty for not having one until the age of 16) and reissued with a new photograph at 20, 45. Although there are no laws in Russia requiring to carry a proof of identity, in certain places, such as Moscow, it is sensible to carry a passport at all times as lack of an ID during ad-hoc police checks is sufficient grounds for detention. A passport is also required for travel by long-range trains and airlines. There are a couple of operations that require an internal passport, (e.g. all notarial operations, land to high value assets).

Click to expand...

some interesting reading, too: Outdated URL (Invalid)

I sent:
Passport ID
My bank statement
My neteller account screen
I'm + passport ID

They need the card of identification. Which in Russia in general isn't present. I play 30+ casinos and everywhere enough passport + statement from bank..

I see... I misunderstood, thought you didn't send them a photo ID...
That's BS indeed... if they require the ID Card...
The Passport does contain a photo...

winbig said:

They could care less what you look like!

Click to expand...

They would need the photo of you holding the Photo ID to make sure you're the correct person, maybe you stole the Photo ID from it's rightful owner...

As for the OP's case, I really don't know what advice to give besides talking with them one more time...
If that's unsuccessful, try submitting a PAB

Daniel Saraiva
Could you please send us a photo of some paper bill that you receive on your name at your adress.
solorom
I sent an extract from bank, there is an address
bank statement
It is the official document with the press
Daniel Saraiva
I am sorry, but the responsible department asked to provide another proof of your residence. Don´t you have any other bill etc. you receive at your address?
solorom
Bills don't come to my name
Daniel Saraiva
Ok. I see.
solorom
I specially did an statement of bank for game in a casino
Daniel Saraiva
I will notify the respnsible department you do not receive any other documents on your address.
I will send that information too.
solorom
I was verified everywhere (all large casinos)
Daniel Saraiva
Regarding to you Id, could you please send us the ID instead of passport?
solorom
+ I am the affilate))
***

Casinoblog
Daniel Saraiva
Can you send us your Id?
solorom
The passport Id-it is also the Russian document of the personality
Passport ID= Identificator in my country
We have only the passport ID
Daniel Saraiva
I will communicate that information too.
solorom
Okey..Tell please..How many to wait?
Daniel Saraiva
Once having the answer from the responsible department, we will inform you by email if your account is verified and you can do the withdrawal.
As I update the information now, it can take up to 48 hours.
solorom
Okey..Have a good day,Daniel!
Daniel Saraiva
May I help you with anything else?
solorom
No
11:49 am
Daniel Saraiva
have a nice day you too!

UPD

Daniel SaraivaPlease wait while I confirm.

Thank you for holding, the documents are still in the process of verification.

I am contacting the responsible department to ask them about the case to let you know.

may I help you with anything else?

50% of a problem are solved
solorom
i'm verificated?
André Buarque
Yes. Your account is verifyed
solorom
I need to make the deposit?
André Buarque
Yes, of at least $10
4:13 pm
solorom
For withdrawal in my neteller
Okey,no problem.Tnx for this Andre.Have a best time!

fckn clowns

Ana Maria Sampaio
your withdrawal was canceled because we send you and email, because we need that you send us a copy of your drivers licence
for verification

Yesterday i wrote in neteller VIP-support and askgamblers.
Today I received money (they delivered to withdrawal and I didn't wait for 3 days)