Advice on Euromoon casino please

Greetings Meister community!!
I need some advice on Euromoon casino and I can't find any info on them on the web as of yet,
They new and they had a 10€ no deposit bonus my girlfriend played it through and is sitting on 100€ that is withdrawable,
Now here is the part I don't like
They request a minimum deposit of 50€ to receive the withdrawal, that's fine but they payout only after 7 days,
She has sent kyc docs through and they are approved,
My question is basically this
Has anyone had negative experience with this casino?
And has anyone successfully withdrawn from them
Thx all

Hi,

Ah another Euromoon player. I deposited there once 20€ with €1700 + wagering because of 200% bonus. Somehow i managed to withdraw €250. I v sent my KYC documents on a monday, was verified on thursday and got my money to Skrill the next wednesday. So they do pay, but it takes longer then accredited casino.

The support is nice and fast though. Might play there again in the future . So my experience, besides the long payout time (which is listed in the terms though) is ok.

Euromoon

Hi guys, I started playing on Euromoon a couple of weeks ago. Made a large amounts of deposits and came up lucky. I didn't accept any bonus. Put in withdrawal request, sent in docs and received email saying withdrawal was approved, still awaiting payment tho. The lobby manager Jeff has been very helpful. Will write a full review on my experience once I have received my withdrawal requests...hopefully not too long now!

I've withdrawn around 1.2k without any issues. Took about a week.

Thx guys

beaker654 said:

Hi guys, I started playing on Euromoon a couple of weeks ago. Made a large amounts of deposits and came up lucky. I didn't accept any bonus. Put in withdrawal request, sent in docs and received email saying withdrawal was approved, still awaiting payment tho. The lobby manager Jeff has been very helpful. Will write a full review on my experience once I have received my withdrawal requests...hopefully not too long now!

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Thx guys

Euromoon

Hey ugaboga, thanks for the reply. May I ask how long the withdraw took? It has been 10 days since my request. Like I said the site seems great and Jeff from support has been very good, relies to my emails at all hours. Just hope I get my winnings soon.

beaker654 said:

Hey ugaboga, thanks for the reply. May I ask how long the withdraw took? It has been 10 days since my request. Like I said the site seems great and Jeff from support has been very good, relies to my emails at all hours. Just hope I get my winnings soon.

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Hi are you referring to Jeff Edwards, the guy from live chat?

One thing that spooked me is that, placing bets equal to or greater than 30% of the value of the deposit currently in play is considered irregular play. So in other words, if you have $1 in your account and you bet $.50 then this is considered irregular play. Does anyone else think this policy is a bit spooky?

Euromoon

Yeah Jeff Edwards. I have spoke to him over the phone. I have made a withdrawal request of €2300 and it has been approved. As I said I am just waiting on it being paid. Jeff emailed me this afternoon saying I should have it tomoz. I wasn't aware of that policy, and touch wood I have had no problems so far. I will update the post once I have received my withdrawal requests. Still confident that this casino will be a good one. Will let you know how I get on. Have you had problems with them?

beaker654 said:

Yeah Jeff Edwards. I have spoke to him over the phone. I have made a withdrawal request of €2300 and it has been approved. As I said I am just waiting on it being paid. Jeff emailed me this afternoon saying I should have it tomoz. I wasn't aware of that policy, and touch wood I have had no problems so far. I will update the post once I have received my withdrawal requests. Still confident that this casino will be a good one. Will let you know how I get on. Have you had problems with them?

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I never had any issues. I played here with a no deposit bonus that I got from an invite email. I used to play at one of their other sites called Cosmik casino. I played there off and on for about 6 months. They had some games that were really cool that were only available at their site like the Devil Slot which is addictive.

I just dont like this 30% rule so I dont play their anymore.

Ah I see. Well I would prob continue playing here as long as my withdrawals are processed and paid back to me. It's always worrying playing on a new casino but I'm hopeful I will receive all my winnings and have nothing but positive reviews to write. I. Not aware of anybody that has experienced any probs as yet.

beaker654 said:

Ah I see. Well I would prob continue playing here as long as my withdrawals are processed and paid back to me. It's always worrying playing on a new casino but I'm hopeful I will receive all my winnings and have nothing but positive reviews to write. I. Not aware of anybody that has experienced any probs as yet.

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On another note, I noticed they dont have a UK license but let you play there?

Yes UK players are accepted

euromoon withdrawal problems

Hey guys is anybody having problems withdrawing money from euromoon casino? I have been waiting 2 weeks now and I'm being constantly told different stories. I really am starting to worry now. Something doesn't seem right. Any help would be good.

They are listed at affpower with Cosmik and Deuceclub. Even though some affpower casinos are listed under conan gaming atlantic and euromoon are listed under owned and operated by Game Tech Group N.V., of Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao, but the strange thing is that they still have the same support people, and pretty clearly the same ownership since jeff edwards is a manager at cosmikcasino (conan casino). So some of their casinos are under malta and some under curacao....

Anyhow to my knowledge based on reading complaints at some other sites, they do tend to pay , but it may take a while. I do hope you recieve your money. Contact jeff.edwards@euromooncasino.com or jeff.edwards@cosmikcasino.com the later of those emails should work atleast (same guy) i think he will get you sorted and paid.

Hi kavaman, I appreciate that information. I really hope so. I wouldn't mind if they said they were struggling and it would be paid next week. It's just the uncertainty and false info. I have read a lot of reviews about cosmik and being told similar stories to mine by Jeff. It's a bit worrying especially after depositing so much. I will update soon or if anybody has any contact details of senior management that would be great.

I currently have around EUR1200 withdrawal request going through and have received withdrawals in the past, just a bit of time to get them! My current withdrawal has been confirmed as successful and based on previous withdrawals, the payments are made up of deposits being returned and if any winnings on top, then this balance paid by bank transfer to your bank account. My last single withdrawal saw me get various credits returned over two cards used and a bank transfer receipt! Made it tricky to see if I was paid in full as Euros were converted back to GBP at different rates!

Interesting to read that they are linked somehow to CosmikCasino? Unfortunately a casino I vowed never to use again, so may need to review my choice in using Euromoon. Also, all the time you have a withdrawal request pending you cannot make further withdrawal requests.

Read some crappy reports on this casino plus they have some real tight terms. And then no UKGC license. Just asking for trouble if depositing at a casino that is not now registered with the UKGC and your from the UK. Not sure why there would be the need to either with so many decent outfits available to UK players that will never give you hassle. I checked them out and see the limits they have one monthly withdraws and some really messed up terms. Would not go near them. Red quite a few reports of slow pay/ no pay. One to defo avoid in my book.

beaker654 said:

Ah I see. Well I would prob continue playing here as long as my withdrawals are processed and paid back to me. It's always worrying playing on a new casino but I'm hopeful I will receive all my winnings and have nothing but positive reviews to write. I. Not aware of anybody that has experienced any probs as yet.

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Hope you get your money as they have promised but no way would the time you have waited to get paid which must be over 12 days even go close to qualifying for a half decent review. No excuse at all to stall in this way. And if they are struggling to pay because of issues with cash flow (not saying this is the case) then that in itself is enough to ensure no one should deposit a penny at this joint. Hope though you have been paid by now!

Hey guys, just an update. The saga continues. Firstly no I still have NOT been paid my winnings. I went on to chat yesterday once again to find out what was happening and got the shock of my life, I was told by support that my withdrawals were under review as I had broken the 10 x rule in the terms. This rule states that subject to the casinos decision any withdrawal over 10 x the last deposit will be cancelled and the winnings removed. So despite the fact I have deposited nearly £2000 in a week, my last deposit was only €135 so this rule means I am only allowed to withdraw €1350 with the rest being removed. This can't be right and in my eyes is completely rogue. It means to win the jackpot in their slots you have to make a single deposit of at least €45000. Can nobody help me here? It must be illegal, surely somebody knows a rep that can sort this nonsense out. I really do feel like crying! I have literally wasted my families hard earned money. I wish people would contact this casino and the affiliate program affpower and voice their support for me! Thanks for all the help so far.

RichyJ75 said:

I currently have around EUR1200 withdrawal request going through and have received withdrawals in the past, just a bit of time to get them! My current withdrawal has been confirmed as successful and based on previous withdrawals, the payments are made up of deposits being returned and if any winnings on top, then this balance paid by bank transfer to your bank account. My last single withdrawal saw me get various credits returned over two cards used and a bank transfer receipt! Made it tricky to see if I was paid in full as Euros were converted back to GBP at different rates!

Interesting to read that they are linked somehow to CosmikCasino? Unfortunately a casino I vowed never to use again, so may need to review my choice in using Euromoon. Also, all the time you have a withdrawal request pending you cannot make further withdrawal requests.

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Hey Rich, just out of curiosity how long did you withdrawal take. I requested mine on the 19th sent in my docs got an email saying it was approved and still nothing. I've also had my second one pending for 10 day or so. I hope I get paid soon.

beaker654 said:

Hey guys, just an update. The saga continues. Firstly no I still have NOT been paid my winnings. I went on to chat yesterday once again to find out what was happening and got the shock of my life, I was told by support that my withdrawals were under review as I had broken the 10 x rule in the terms. This rule states that subject to the casinos decision any withdrawal over 10 x the last deposit will be cancelled and the winnings removed. So despite the fact I have deposited nearly £2000 in a week, my last deposit was only €135 so this rule means I am only allowed to withdraw €1350 with the rest being removed. This can't be right and in my eyes is completely rogue. It means to win the jackpot in their slots you have to make a single deposit of at least €45000. Can nobody help me here? It must be illegal, surely somebody knows a rep that can sort this nonsense out. I really do feel like crying! I have literally wasted my families hard earned money. I wish people would contact this casino and the affiliate program affpower and voice their support for me! Thanks for all the help so far.

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I feared this is what they would pull! If you read the terms (I tried to and could not make head nor tail out of the crap they were going on about) but it was enough to ensure I would never deposit at such a place. Limits on all most everything and then the amount you can withdraw linked to total deposits. Totally deplorable behavior! But Im not sure where you can go with this they are licensed in Curaçao which may as well be the Moon. And this is the thing if they were under the UKGC then you would have somewhere to go to fight this. But they are not. You could try do a PAB. Details here Link Outdated / Removed

These terms are awful and they have truly stitched you up. But they will not doubt point out "it is in the terms" ... which even though utter bollocks does kind of cover them. And no I do NOT agree with these terms at all. Its crap. Hard lesson to learn sadly but stick only to the accredited casinos here. And dont gamble at places without a UK license. And ALWAYS reading the terms and conditions before depositing. Really hope they do the right thing and pay out but I doubt it.

they have thunderkick games there's a rep for thunderkick on here if all else fails mabye they can help with some info mabye

Deeply, thanks for the comment. Whilst I agree that terms and conditions allow casinos to do what they want I believe that they should be worded correctly, the 10 x terms is as follows,

"13.5. We reserve the right to limit withdrawals to 10 times the player's last deposit amount. Any additional winnings will be removed upon processing the withdrawal"

They reserve the right? The rest of their terms clearly stated they will but this one they reserve the right, so what do they mean? He's asking to withdrawal too much money here...we will sting him with term 13.5 or wait he's only asking for for €100 we will ignore this term...that's not as much money! Joke!

Hi randomise, do you have a contact details for this rep, surely the gaming providers would be angry with this carry on...it will affect their reputations as well I would imagine. Again still nothing from euromoon despite promise after promise!

Hi yes and as much as it totally stinks having such a term the fact they "reserve" means they choose to implement it as they see fit. Probably to cover themselves from large withdraws. And so strictly speaking they are within there own terms as its written there. Personally me reading such a term would be enough for me never ever to deposit a penny at such a clip joint which Euromoon casino certainly is. It is a vile term but they have covered themselves. You are out of luck I feel as you have no recourse to the UKGC which would look poorly on such a term im sure. Maybe the rep from Thunderkick could assist as someone else said. But again ALWAYS read the terms and Conditions. And as you are from the UK why choose such a crap casino when they are a stack of brilliant outfits to be had. Feel your pain on this. And really hope they do what is right but I think you screwed on this one. Do a PAB if you can .... Put a complaint in even to the software providers and then hope something good comes from this.

But casinos like this are a rogue as they get and need to be avoided at ALL costs! Saw them through a link from Ask gamblers but soon as I read the terms I was gone. No such casino would last 5 minutes here. That is why I only ever play now at casinos either accredited here or those that have really good reviews and thumbs up from fellow CM members. The latter being rare.

Hope you get something at least back from these gimps!