i frequent a few online casinos some good some bad, So i decided to try out 21nova as i had noticed that they are owned by William Hill which i consider to be quite a reputable bookmakers.
deposited (via paypal) and has a session lasting maybe 3-4 hours i was up a couple of thousand pounds so i thought id call it a day withdraw (via paypal) and redeposit when i get the money.
seems like that is easier said than done i submitted the withdrawal on 28-05-15 @ 2:00am GMT i then got the usual request for docs which is to be expected which i submitted to them and they where accepted withing a few hours. so a few days had past and it was still pending i decided to contact there support via telephone and request it to be flushed and also for a time frame the support spoke very little English and seemed to not have much of an idea of what i was going on about. i then emailed the finance department to ask when i could expect to get my money, whats the hold up & why wouldnt they flush the funds to which i got this reply
"In line with your £4,125.00 withdrawal that you have submitted last 28 May 2015 02:00, the normal processing time of the Casino, it will undergo the mandatory period of 4 business days for us to conduct the checks that we require to process your request. Additional days will depend on the payment method that you have used in which within 1-2 business days once we approved it.
However, in your case, additional approvals are required which may increase your pending period since it's a big payment. Once we received the approvals, we will then process your request without any delays. A notice has been sent to you via email about the additional approval so that you are aware.
With the timeframe of it, I am sorry but we can't commit the exact time on when it will get approved. It usually takes additional 24-48 hours the least.
What we only require was the additional approvals to release your money as the documentation required were already accepted.
I hope that I have answered your query and hoping for your consideration and understanding.
Should you need any further help, don't hesitate to contact us."
the message is not very well composed and skips numerous points i have raised it is now over 6 days since i submitted this withdrawal and its still pending.
Is there anything i can do or say to get them to speed up this process.
You're help + input would be appreciated thank you.
deposited (via paypal) and has a session lasting maybe 3-4 hours i was up a couple of thousand pounds so i thought id call it a day withdraw (via paypal) and redeposit when i get the money.
seems like that is easier said than done i submitted the withdrawal on 28-05-15 @ 2:00am GMT i then got the usual request for docs which is to be expected which i submitted to them and they where accepted withing a few hours. so a few days had past and it was still pending i decided to contact there support via telephone and request it to be flushed and also for a time frame the support spoke very little English and seemed to not have much of an idea of what i was going on about. i then emailed the finance department to ask when i could expect to get my money, whats the hold up & why wouldnt they flush the funds to which i got this reply
"In line with your £4,125.00 withdrawal that you have submitted last 28 May 2015 02:00, the normal processing time of the Casino, it will undergo the mandatory period of 4 business days for us to conduct the checks that we require to process your request. Additional days will depend on the payment method that you have used in which within 1-2 business days once we approved it.
However, in your case, additional approvals are required which may increase your pending period since it's a big payment. Once we received the approvals, we will then process your request without any delays. A notice has been sent to you via email about the additional approval so that you are aware.
With the timeframe of it, I am sorry but we can't commit the exact time on when it will get approved. It usually takes additional 24-48 hours the least.
What we only require was the additional approvals to release your money as the documentation required were already accepted.
I hope that I have answered your query and hoping for your consideration and understanding.
Should you need any further help, don't hesitate to contact us."
the message is not very well composed and skips numerous points i have raised it is now over 6 days since i submitted this withdrawal and its still pending.
Is there anything i can do or say to get them to speed up this process.
You're help + input would be appreciated thank you.
