I was forced yesterday to interrupt my break because of Casumo reward system malfunction.
Yesterday morning I sent my docs and was the last action to achieve with laptop now didn't turning on. I loaded my skrill through mobile and deep 24 at casumo afternoon. Got lucky and played 3 hours touching 250 at one point. I was raped by rhino but I made wagering of more than 1000. Those of you that play here know what you earn for wagering such sum. And here is the problem: I earned only the later half of level 19.
I made small but frequent deps here and on all I played 0.09 - 0.18 bets. In past 4 days I earned 3-4 levels betting such and busting fast. Yesterday I played mostly 0.80-1.20 so I made more than 1000 wager in 3 hours.
After rhino like always ate me alive I was looking to play collected valuables and to my shock all empty, earning only a half of lvl 19. For the record, the first half of 19 was filled by 0.09 bets a day before.
I contacted support and after I said how much I wagered immediately the answer was' how did you come with that amount' instead checking history play - GUTS support would never respond alike. He told me that system is alright, sometimes is hard to earn levels, some are tricky blah blah and a thanks for constructive feedback lol when I was looking to my levels and afferent free spins.
So I contacted Tobias which pretty much told me the same but with an unfortunate comparison between lvl 1-100 hardness when I was only 18 and rewards were like 5 fs on lights. Instead of checking Im told that levels are tricky. In my case are trappy, malfunctioned, rigged etc So to level up in a common sense timeframe/wagering done(usually around20 for my level) you must be lucky to not get tricked. What kind of explanation is this and how works in practice I have no idea but I'm expecting that levels are certain. I repeat, those of you that wavered 1000 know how many levels are being earned. How they both closed eyes to previous levels betting pattern and to explain something based on math as tricky is depressing. I didn't got any help in the end, my levels based on wager calculation or anything and I wonder why the malfunction happened, not acknowledged by them: mobile playing or verification unintentionally changed something in account. Trophies worked smooth, I earned a bunch ..too bad are totally useless but these worked. Not a case to PAB for just I present my condolences to clueless, helpless and short in answers /talking about magic tricks awful support. Otherwise I liked the site so j played few days a week for past weeks but being fooled like this makes me puke.
Yesterday morning I sent my docs and was the last action to achieve with laptop now didn't turning on. I loaded my skrill through mobile and deep 24 at casumo afternoon. Got lucky and played 3 hours touching 250 at one point. I was raped by rhino but I made wagering of more than 1000. Those of you that play here know what you earn for wagering such sum. And here is the problem: I earned only the later half of level 19.
I made small but frequent deps here and on all I played 0.09 - 0.18 bets. In past 4 days I earned 3-4 levels betting such and busting fast. Yesterday I played mostly 0.80-1.20 so I made more than 1000 wager in 3 hours.
After rhino like always ate me alive I was looking to play collected valuables and to my shock all empty, earning only a half of lvl 19. For the record, the first half of 19 was filled by 0.09 bets a day before.
I contacted support and after I said how much I wagered immediately the answer was' how did you come with that amount' instead checking history play - GUTS support would never respond alike. He told me that system is alright, sometimes is hard to earn levels, some are tricky blah blah and a thanks for constructive feedback lol when I was looking to my levels and afferent free spins.
So I contacted Tobias which pretty much told me the same but with an unfortunate comparison between lvl 1-100 hardness when I was only 18 and rewards were like 5 fs on lights. Instead of checking Im told that levels are tricky. In my case are trappy, malfunctioned, rigged etc So to level up in a common sense timeframe/wagering done(usually around20 for my level) you must be lucky to not get tricked. What kind of explanation is this and how works in practice I have no idea but I'm expecting that levels are certain. I repeat, those of you that wavered 1000 know how many levels are being earned. How they both closed eyes to previous levels betting pattern and to explain something based on math as tricky is depressing. I didn't got any help in the end, my levels based on wager calculation or anything and I wonder why the malfunction happened, not acknowledged by them: mobile playing or verification unintentionally changed something in account. Trophies worked smooth, I earned a bunch ..too bad are totally useless but these worked. Not a case to PAB for just I present my condolences to clueless, helpless and short in answers /talking about magic tricks awful support. Otherwise I liked the site so j played few days a week for past weeks but being fooled like this makes me puke.