Hi to all,
Yesterday I had a significant technical problem at netent for the first time. I played at an accrredited casino and deposited just 10 plus a 50% bonus. I played lights which is kind of my favorite game especially on low balance as then i can play it on 9p like DOA but have some better playtime in my opinion. However, as it ate a couple of euros i hit the free spins feature and it paid pretty good. With 2 free spins to go, it had already paid 90X bet...but then it happened. An error occured, it read something like "Missing 999)". Never had that before but I htought i just login again and resume the free spins and here it comes: No free spins are showing and even worse the winnings from the free spins round were also not credited. I asked livechat and she told she can see i have an open game and she asked me to try resume my free spins as i myself couldnt (they were not showing). But she told me they were not showing for her as well and i saw she did try a bit spins on it as my balance was approxt. 50 cents higher before she logged in for me.
Im a bit worried at this stage, the whole problem had to be sent to netent for investigation. Here my question: Does anyone of you know this type of error? Has anybody experience how long netent needs to investigate such a matter? And can I expect this to be resolved by them?
Were not talking about a signifant amount here as i played on minimum bet, but it's my money and I don't want it ti just vanish from my account.
kind regards,
varverooo
Yesterday I had a significant technical problem at netent for the first time. I played at an accrredited casino and deposited just 10 plus a 50% bonus. I played lights which is kind of my favorite game especially on low balance as then i can play it on 9p like DOA but have some better playtime in my opinion. However, as it ate a couple of euros i hit the free spins feature and it paid pretty good. With 2 free spins to go, it had already paid 90X bet...but then it happened. An error occured, it read something like "Missing 999)". Never had that before but I htought i just login again and resume the free spins and here it comes: No free spins are showing and even worse the winnings from the free spins round were also not credited. I asked livechat and she told she can see i have an open game and she asked me to try resume my free spins as i myself couldnt (they were not showing). But she told me they were not showing for her as well and i saw she did try a bit spins on it as my balance was approxt. 50 cents higher before she logged in for me.
Im a bit worried at this stage, the whole problem had to be sent to netent for investigation. Here my question: Does anyone of you know this type of error? Has anybody experience how long netent needs to investigate such a matter? And can I expect this to be resolved by them?
Were not talking about a signifant amount here as i played on minimum bet, but it's my money and I don't want it ti just vanish from my account.
kind regards,
varverooo