Question Golden Galaxy casino (playtech)

Hi,

Does anyone from here play at the Golden Galaxy casino ? Recently this casino stopped to work in the real money mode. I am not very enthusiastic to play again but I have a 2k pending balance and I am a little bit worried.

Can anyone try to open a new real money account or to log in with the existing one to see if is a general problem ?

octav said:

Hi,

Does anyone from here play at the Golden Galaxy casino ? Recently this casino stopped to work in the real money mode. I am not very enthusiastic to play again but I have a 2k pending balance and I am a little bit worried.

Can anyone try to open a new real money account or to log in with the existing one to see if is a general problem ?View attachment 54952

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Try contacting live support on their homepage or send them an email. Could be the casino is experience technical issues. If you still have the same problem tomorrow I would worry then.

Try contacting live support on their homepage or send them an email. Could be the casino is experience technical issues. If you still have the same problem tomorrow I would worry then.

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Live chat is off as well the other forms of communication.

Can anyone open a real money account there without depositing to see if real money mode works?

octav said:

Live chat is off as well the other forms of communication.

Can anyoane open a real money account there without depositing to see if real money mode works?

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It doesn't work. So if casino doesn't work and live chat not on I would hazard a guess to say this casino may have folded and possibly your money with it. Again it could be technical issues so I guess it's a wait and see case. I know it is frustrating to have money that you can't get to. I remember that feeling well when Purple Lounge closed, I lost quite a bit that day.

Very disappointed this casino has not been added to the Rogue Pit yet - after I pointed out their evil terms last year...
https://www.casinomeister.com/forums/threads/playtech-casinos-with-predatory-progessive-terms.57604/
(Post #61 if my link does not work).

@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK

KasinoKing said:

Very disappointed this casino has not been added to the Rogue Pit yet - after I pointed out their evil terms last year...
https://www.casinomeister.com/forums/threads/playtech-casinos-with-predatory-progessive-terms.57604/
(Post #61 if my link does not work).

@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK

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While we're on that subject, isn't it time any promotions for this lot in red here:
https://www.casinomeister.com/forums/threads/lucky-247-bonus-terms-concerns.67115/
had a warning attached, or were 'pitted' themselves?

Has ANY affiliate got a straight answer as to why this term has come about, its intent and under which circumstances the casino will F-U a winner with it?

osulle said:

I remember that feeling well when Purple Lounge closed, I lost quite a bit that day.

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Let's not forget that PL casino was licensed in Malta and was listed on london stock exchange alternative market. What expectations I can have from a casino licensed in Curacao?

KasinoKing said:

@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK

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I have 3-4 days since I'm waiting a replay to my e-mails from Marina and Liz.

octav said:

Let's not forget that PL casino was licensed in Malta and was listed on london stock exchange alternative market. What expectations I can have from a casino licensed in Curacao?



I have 3-4 days since I'm waiting a replay to my e-mails from Marina and Liz.

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I will never forget the Purple Lounge debacle. I lost almost 2 grand. Makes me careful to this day, if I see slow pays start I run for the hills.

In your situation I would say that this casino has done a runner judging on the fact that download casino isn't working and no cs staff for at least 4 days. I am sorry but if you see any money from them it will be a miracle. You could also try and call the numbers listed on the website. Anyway I hope this is not the worst case scenario but even if it isn't I would advise you stick to the accredited section in future. Both Omni and Fly are excellent Playtech powered casinos.

KasinoKing said:

Very disappointed this casino has not been added to the Rogue Pit yet - after I pointed out their evil terms last year...
https://www.casinomeister.com/forums/threads/playtech-casinos-with-predatory-progessive-terms.57604/
(Post #61 if my link does not work).

@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK

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Don't you think that it's time to stop blaming the casinos and start blaming Playtech for allowing this?

Balthazar said:

Don't you think that it's time to stop blaming the casinos and start blaming Playtech for allowing this?

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I 1,000,000% blame Playtech! It is ENTIRELY their fault.
The software supplier hold the Progressive funds - they should INSIST that the players get paid in one lump sum.
The only reason they don't, is because of the culture where they are based. (I won't say more on this, or I may sound like a racist, which I am not).

KK

KasinoKing said:

The only reason they don't, is because of the culture where they are based.

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So allowing casino operators to screw players is a cultural thing? Where are they based? Somalia?

Does it make sense to file a complaint here:




????

Balthazar said:

So allowing casino operators to screw players is a cultural thing? Where are they based? Somalia?

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Pretty sure it's Israel

No payments on responds my contacts

Hello!
Real game mode does not work so I cannot get access to my account. I have 2500 euros winnings there. There is no responds to my emails or phonecalls. Live chat doesn' t work. What has happened to this casino?

Hennah12 said:

Hello!
Real game mode does not work so I cannot get access to my account. I have 2500 euros winnings there. There is no responds to my emails or phonecalls. Live chat doesn' t work. What has happened to this casino?

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Maybe one of their players won a Progressive Jackpot and the casino pocketed the money and ran!
Wouldn't be the first time a Playtech casino stole a player's jackpot winnings...

KK

This doesn´t look good @ all..

I never tried them as i knew from the start theres sth fishy about them, some months ago i was in contact with somebody from their team, they paid me back the money shufflemasterlive casino robbed some years back from me (you see their history ), it took some legwork but the goldengalaxy guys did repay this old debt.

I can give you guys an email contact, not sure if this helps but you can try.

liz@goldengalaxygroup.com


The time i was dealing with liz i found her responsive and in the end we found a settlement. But I have to say it was not a big amount, they also encouraged me to play @ goldengalaxy but i never took thet invitation, their whole operation screamed, you will be burnt sooner or later.

good luck!

Hennah12 said:

Hello!
Real game mode does not work so I cannot get access to my account. I have 2500 euros winnings there. There is no responds to my emails or phonecalls. Live chat doesn' t work. What has happened to this casino?

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In the meantime maibe is a good ideea to fill a complaint here:
According with Online Casino City golden galaxy casino is owned by Erlay Resources. Erlay (Resources) Gaming can be found on the internet they have a phone number and a e-mail address. Hypothetical they can be contacted.

coxwel said:

I can give you guys an email contact, not sure if this helps but you can try.

liz@goldengalaxygroup.com

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Marina, Liz and other aliases were contacted by me these days without sucess.

found some resources about elray gaming, they seem still to be looking for investors:





Also some recent complaint on askgamblers, seems they couldnt even take deposits, lack of response also. I guess their investment in "golden galaxy" dindt went as expected. Like others said already, i think its a very unacceptable situation when big brands like playtech give their name and software to such clowns, money is not all. Imo microgaming does this way better, if i see a casino that has a mg download client (bit old fashioned these days ) i have trust, way more than in any playtechs i saw coming and going.

I did send email to Elray gaming

coxwel said:

found some resources about elray gaming, they seem still to be looking for investors:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

Also some recent complaint on askgamblers, seems they couldnt even take deposits, lack of response also. I guess their investment in "golden galaxy" dindt went as expected. Like others said already, i think its a very unacceptable situation when big brands like playtech give their name and software to such clowns, money is not all. Imo microgaming does this way better, if i see a casino that has a mg download client (bit old fashioned these days ) i have trust, way more than in any playtechs i saw coming and going.

You do not have permission to view link Log in or register now.

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I did sent an email to the Elray gaming earlier but no reply yet. I will inform if I get something news.Also made complaint in Ask Gamblers site. I don't think it helps but I just have to try. So angry and frustrated now.

keep trying, it is important that people are warned if unethical business practise takes place, and you see in my case, sometimes even after years you get things sorted, but you have to do research and many people just give up.

some more interesting info about elray, golden galaxy and the whole business. never thought such a crappy looking casino ( opinion based on their shady website etc.^^) could make such turnover. offering crappy service along with a crappy website and rogue behaviour seems to be very profitable (so sad)

I did even sent email to the CIGA. I quess it would be guite shocking if they would answered me but I am ready to do everything. I want people to be aware these roque and shitty casinos.

Hennah12 said:

I did even sent email to the CIGA. I quess it would be guite shocking if they would answered me but I am ready to do everything. I want people to be aware these roque and shitty casinos.

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I sent an email to the Playtech also. No response to that yet. I read Ask Gambler site and there was one player contact which was posted thursday 14/5/15 and that player was able to play and even was in contact successfully with live chat (was new player). My real game mode does not work and customer support is not available. How can it be possible?

Hennah12 said:

I sent an email to the Playtech also. No response to that yet. I read Ask Gambler site and there was one player contact which was posted thursday 14/5/15 and that player was able to play and even was in contact successfully with live chat (was new player). My real game mode does not work and customer support is not available. How can it be possible?

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I don't know Hennah but it could be that player over at Ask Gambler's could be telling porkies. Live chat still doesn't work. It looks to me that they have either closed their doors or having major tech issues. I would put my money on the former rather than the latter.

If you can't get anywhere with Playtech or CIGA. The Gaming Control Board of Curacao has an email address Info@gcb.cw Nor sure if CIGA and GCB are the same but it may be worth a shot.

Another route to go is file a PAB with Max here on Casinomeister. Be sure to read all the faq's first. Link Outdated / Removed

I am sorry this happened to you and I hope you can get some closure.

osulle said:

I don't know Hennah but it could be that player over at Ask Gambler's could be telling porkies. Live chat still doesn't work. It looks to me that they have either closed their doors or having major tech issues. I would put my money on the former rather than the latter.

If you can't get anywhere with Playtech or CIGA. The Gaming Control Board of Curacao has an email address Info@gcb.cw Nor sure if CIGA and GCB are the same but it may be worth a shot.

Another route to go is file a PAB with Max here on Casinomeister. Be sure to read all the faq's first. Link Outdated / Removed

I am sorry this happened to you and I hope you can get some closure.

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Thank you for Carina. It is nice to know that I 'm not alone with this issue. I will keep sending emails. Not giving up yet.

Meaning Thank you for caring. Not Carina.