- Joined
- Apr 20, 2015
- Location
- United Kingdom
This is relation to the roulette game provided by Microgaming via betatcasino.com.
Had this happen a few times, but for relatively small amounts and so didn't bother me greatly. I would place a bet, which would then be accept via the "Bet Confirmed" flashing on the screen. The "Bet Total" amount would also turn white and display the amount I wagered also. Then, later, "Bet Not Confirmed" would flash and the bet would not be placed. This is especially annoying when I would actually win a wager. To add insult to injury, the stake would also be deducted from my balance.
I brought these problems to betatcasino's attention and they said that it was out of their hands as the game was actually provided by Microgaming. They made a point of elevating this to Microgaming's attention though. Microgaming initially said it was a problem with my internet speed. This was categorically not the case, however, as I have very fast broadband. The engineer who installed it said it was probably the quickest in the town given that I am right next door to the exchange.
Microgaming then said that the problem was due to a database timeout error.
I just placed a £10 on roulette and won. The ball actually landed on the number and "Bet Not Confirmed" flashed and I did not win. This was after the bet being accepted through the "Bet Confirmed" flashing. I should have won £360 on that occasion.
Has anyone else experienced this? Microgaming inform me that I am the only person to have experienced this problem.
Had this happen a few times, but for relatively small amounts and so didn't bother me greatly. I would place a bet, which would then be accept via the "Bet Confirmed" flashing on the screen. The "Bet Total" amount would also turn white and display the amount I wagered also. Then, later, "Bet Not Confirmed" would flash and the bet would not be placed. This is especially annoying when I would actually win a wager. To add insult to injury, the stake would also be deducted from my balance.
I brought these problems to betatcasino's attention and they said that it was out of their hands as the game was actually provided by Microgaming. They made a point of elevating this to Microgaming's attention though. Microgaming initially said it was a problem with my internet speed. This was categorically not the case, however, as I have very fast broadband. The engineer who installed it said it was probably the quickest in the town given that I am right next door to the exchange.
Microgaming then said that the problem was due to a database timeout error.
I just placed a £10 on roulette and won. The ball actually landed on the number and "Bet Not Confirmed" flashed and I did not win. This was after the bet being accepted through the "Bet Confirmed" flashing. I should have won £360 on that occasion.
Has anyone else experienced this? Microgaming inform me that I am the only person to have experienced this problem.