Casino Complaint Online Casino accusing us of exploitation

angm

Dormant account
Joined
Feb 20, 2015
Location
UK
Hi all,

I hope you can help.I am after some advice please.

At the end of last year we won over a period of a couple of months winnings equating to a six figure sum.

we have subsequently been suspended from the site and our account has been locked. We have received notification today as follows: -

'these winnings considerably exceeded the level that we would normally expect. Our investigation established that the game developed
a technical fault which essentially increased the chances of winning as a result of the game awarding invalid reel combinations. In addition, our
initial analysis of your playing patterns during this period indicates that you may have become aware of this fault and exploited it to your advantage
Our investigation is on-going and we hope to complete it shortly. In the meantime, pending completion of our investigation, we have
Suspended your account pursuant to clause 12.9 of the terms of use and wish to put you on notice that, should it be confirmed
that you have acted in breach of the terms of use, we will seek to recover any associated pay-outs, bonuses or winnings from you. In
this regard our rights are reserved'

Please confirm by return that you will not spend, transfer or otherwise dissipate the winnings generated from playing the game
We and/or our solicitors will write to you again shortly regarding the outcome of our investigation.

Of course enjoying gambling and playing on-line, if you are winning you keep going and if the going is good you increase you bet and take a chance. We are now really worried as all we did was play on a site and win and now they are deciding whether to try to reclaim the money.


Please can anyone offer any advice
 
Nothing much anyone can say as you haven't gave any details as to what happened.

Have to ask why you refer to yourself as we tho. Does this mean there was more than one of you???

Anyway basically the casino is saying a game had a fault and paid out too much. They are also saying that basically they feelyou knew thatand used it to defraud the casino.

If the casino is right and a slot was malfunctioning and you knew that then you have no chance of getting anymore money paid out to you. And from the amount you are stating you won then it looks like the casino is correct. I could be wrong but its looking like you found a slot that paid incorrectly and got greedy and tried to win a fortune.

But feel free to give all details of what happened then members can give more accurate advice.

And if indeed the casino can prove beyond doubt that the game malfunctioned and you deliberately set out to defraud them then they can try to recover money legally. Hard bit is proving it tho and I am surprised youwon so much without alarm bells ringing earlier. Tho id guess you won smaller amounts and got away with it then pushed your luck and got real greedy which launched their enquiry.
 
It was my other half's account. Only he played but I was sat besides him. We did push it and played some big bets and we lost a lot too . The game was a game where you worked up. The more you played the more chance of better bonuses etc. I have my own account with them and when I played the game didn't have the same luck but i wasn't at the highest level. We played a lot of money as well as won lots.

We gamble on a lot of sites not just this one so when you win you keep playing, its the nature of gambling.
It was a really cool game as well and I am not sure how we are supposed to know if the game had a fault and exploited it we just thought we were lucky. We had worked up o the highest level and thought this was what the best level was like.
We had had some luck on other sites too and played other games on this site.

Basically there was a new game. We played it and it was really cool. The more you played the more the chance of a bonus. We won some money and kept playing. we placed bigger bets and won more and then needed to stop as we had won lots and didn't want to lose it all by going over the top. We complied with security requests several times and were playing, sometimes winning sometimes losing but at no point did we think there was a fault
 
It might be a good idea if you name the slot. No need to name the casino just what slot it was as the slot will either have been pulled or fixed by now if it was paying incorrectly.

By naming the slot members will be able to tell if they had heard of problems on that game. I could maybe guess but see no point. But I do see you had reached the highest level so the slot name would be helpful.
 
I don't like naming the Casino but yes it was. reason we are worried is because we honestly thought we were lucky and at no point thought that things like this happen on gaming sites that may make us naive but we didn't
 
Cant offer you any real advice I will leave that to others.

But its weird as you say they just informed you today and they are continuing investigations. I played that slot last year but hated it but I wonder why if they thought it was paying incorrectly they never removed it. Its been in Vegas since launch and still is today.

You don't say how much you normally gamble but to win a 6 figure sum on a slot like that is very unusual unless of course you are doing huge bets.
 
Yes we were doing huge bets at some points. It all started with a lucky bonus of £3k we start betting at £1.50 and then went to £3.00 but there were points we were betting £90 and a few at double that. Many thanks for looking at my post though. I halve also won 2K on a slot at a £2 bet and this was the original start of this although that was on another site
 
Not saying the casino is right . But from their point a player was winning at small bets and im guessing you withdrew no problem.

The same player then kept going to a slot that doesn't pay great and kept winning at higher bets then withdrew again.

That player then kept going back to the same slot and was eventually doing bets of nearly £200 a spin. It would raise alarms and get investigated. They would also have looked at your history the whole time you have had an account and realised this betting pattern is totally irregular.

This would have led them to go through everything and get the provider to check the whole lot out. Maybe there was a fault which this picked up and from their point of view your betting patterns would show that you knew their was a fault to have been betting so high.

Best bet would be to wait till they finish the investigation and ask for proof of their findings. Then you can get proper legal advice if you feel you have done no wrong or put a complaint into the proper authorities to get it investigated independently.
 
Hi Paul,


Many thanks for your advice this is what we are going to do and yes what you are saying is what happened, but this is no different to our habits on other sites and our betting history but I would guess most gamblers would keep betting if they keep winning. I am struggling to see how they think we knew the slot had a problem, particularly if it had better chances of bonuses etc the more you played?

Many thanks for you info
Angm
 
No its all withdrawn and we had some security checks which passed and were fine. We stopped in beginning of Jan
 
I doubt there's anything wrong with this slot.
As far as I can see it's still online everywhere.

Gamblers will often raise their bets after big wins.
The winning streak may continue, and bets may be raised even more...

The casinos need to limit bets to a level they're comfortable with.
Betting £180 per spin certainly poses a risk for the player bankroll - and it may be risky for the casino as well.
High variance slots can and will dish out wins of several 1000 times bet.
You could literally win a milion!

It's gonna raise all kinds of red flags of course.
The problem may be that the casino did not manage their risk properly.
I doubt they'd even notice had the player been betting £2.

I wonder if the game supplier is aware of this?
Usually a game gets pulled right away if there are doubts about randomness and fairness.
How many players will contact their casino asking for refund after this?


Freddy
 
Just wondering how they would prove you knew there was a fault on the game and used it to your advantage, surely its their word against yours.
 
If it was such a great payer why stop? As you had got every withdrawal okay and the game was still paying great then why would you have stopped playing it.

Anyway as you have got all the money they would need to be a 100% that the game had malfunctioned. To have any chance of getting any cash back they would have to have a cast iron case before they could look to recover money. Just saying the slot must have been paying incorrectly and the player must have known will not get them any money.

Hopefully all you say is correct then you would have no worries. But if I had a slot that paid me a fortune even at high stakes id always play it till It stopped paying.
 
The casinos need to limit bets to a level they're comfortable with.
Betting £180 per spin certainly poses a risk for the player bankroll - and it may be risky for the casino as well.
High variance slots can and will dish out wins of several 1000 times bet.
You could literally win a milion!
The problem may be that the casino did not manage their risk properly.

William Hill can easily afford the risk of a high roller occasionally winning six figures in slots.
You do not have permission to view link Log in or register now.


Revenue £1,609.3 million (2014)
Operating income £363.2 million (2014)
Profit £206.3 million (2014)
 
I doubt there's anything wrong with this slot.
As far as I can see it's still online everywhere.

Gamblers will often raise their bets after big wins.
The winning streak may continue, and bets may be raised even more...

The casinos need to limit bets to a level they're comfortable with.
Betting £180 per spin certainly poses a risk for the player bankroll - and it may be risky for the casino as well.
High variance slots can and will dish out wins of several 1000 times bet.
You could literally win a milion!

It's gonna raise all kinds of red flags of course.
The problem may be that the casino did not manage their risk properly.
I doubt they'd even notice had the player been betting £2.

I wonder if the game supplier is aware of this?
Usually a game gets pulled right away if there are doubts about randomness and fairness.
How many players will contact their casino asking for refund after this?


Freddy

True but a six figure payout to William Hill is nothing. Its a drop in the ocean and if a player was just having a lucky streak they would payout. In this case they paid out all the wins no problem so something has obviously caused an alarm after the player has been paid out.

Also like I said if a player was winning so much why would they suddenly stop playing for no reason if they thought the slot was genuine and it was paying out so much. You would continue till you started losing then stop.

And to be talking about recovering money 4 months after paying out something must be showing somewhere. But as always we don't have the full details to know exactly whats happened.
 
Many thanks. We thought it was a run or luck and we did stop playing as we then gambled quite a bit and got nothing and didn't want to get sucked in. We had previously spent lots and got nothing on the slot and previously got a win and then it all went as we continued playing. We been on slots before and won £1000 and then gambled and lost it all or spent half of it so we knew we had a chance to sort our life out a bit with our winnings and decided to calm it down a bit

It is their word against ours and we know we did nothing wrong - we played until it stopped paying and thought our lucky streak was gone

I appreciate your views from both angles and your advice
 
Use a few quids and contact a lawyer that expertises within gambling. I think they will have a hard time proving that you did this in bad faith though. If a slot pays out obviously you won't stop playing it, and a gradually increment in bet stakes are normal as well.
 
My other half's account was suspended in January, mine was suspended in February as i was still playing on this and some other slots on there. The winning streak did stop hence why we stopped playing
 
Not taking sides and I wish you all the best however please forgive me for thinking this but I feel

Not even the highest of high rollers (gamblers with a bankroll such as Simon Cowell or Richard Branson etc)
would play those kind of bet sizes unless they 'knew' they were going to win or at least were pretty darn certain.

I have come across many 'emptiers' or 'forcers' both in land based bookies/arcades and online where the 'machine' can be fleeced totally or continued wins built up, only then have I seen anyone make such high stakes.

Like I say I could be totally wrong and am not pointing the finger at all but experience makes a small alarm bell ring my end too. This will also explain one of the reasons behind the investigation, as If me a mere 'nobody' thinks like this then the bookies/casino is bound to.

All the best!
 
I see your point. We did win some at silly bets but lost loads doing this as well. We did have a few at larger bets but then reduced this down as a lot of the time we wouldn't win loads doing this and most of our winning were smaller bets of no more than £12 per spin and some at £21 per spin.
 
Not taking sides and I wish you all the best however please forgive me for thinking this but I feel

Not even the highest of high rollers (gamblers with a bankroll such as Simon Cowell or Richard Branson etc)
would play those kind of bet sizes unless they 'knew' they were going to win or at least were pretty darn certain.

I have come across many 'emptiers' or 'forcers' both in land based bookies/arcades and online where the 'machine' can be fleeced totally or continued wins built up, only then have I seen anyone make such high stakes.

Like I say I could be totally wrong and am not pointing the finger at all but experience makes a small alarm bell ring my end too. This will also explain one of the reasons behind the investigation, as If me a mere 'nobody' thinks like this then the bookies/casino is bound to.

All the best!

Totally disagree, there are ppl that bet alot more then 90 bucks a spin, how about 500-5000 bucks a spin.
My highest bet has been 25€ per spin and same story here, did a small deposit of 50€ won around 1k with 1€ bet, then just keept raising my bet per spin.
 

Users who are viewing this thread

Meister Ratings

Back
Top