Hi all,
I hope you can help.I am after some advice please.
At the end of last year we won over a period of a couple of months winnings equating to a six figure sum.
we have subsequently been suspended from the site and our account has been locked. We have received notification today as follows: -
'these winnings considerably exceeded the level that we would normally expect. Our investigation established that the game developed
a technical fault which essentially increased the chances of winning as a result of the game awarding invalid reel combinations. In addition, our
initial analysis of your playing patterns during this period indicates that you may have become aware of this fault and exploited it to your advantage
Our investigation is on-going and we hope to complete it shortly. In the meantime, pending completion of our investigation, we have
Suspended your account pursuant to clause 12.9 of the terms of use and wish to put you on notice that, should it be confirmed
that you have acted in breach of the terms of use, we will seek to recover any associated pay-outs, bonuses or winnings from you. In
this regard our rights are reserved'
Please confirm by return that you will not spend, transfer or otherwise dissipate the winnings generated from playing the game
We and/or our solicitors will write to you again shortly regarding the outcome of our investigation.
Of course enjoying gambling and playing on-line, if you are winning you keep going and if the going is good you increase you bet and take a chance. We are now really worried as all we did was play on a site and win and now they are deciding whether to try to reclaim the money.
Please can anyone offer any advice
I hope you can help.I am after some advice please.
At the end of last year we won over a period of a couple of months winnings equating to a six figure sum.
we have subsequently been suspended from the site and our account has been locked. We have received notification today as follows: -
'these winnings considerably exceeded the level that we would normally expect. Our investigation established that the game developed
a technical fault which essentially increased the chances of winning as a result of the game awarding invalid reel combinations. In addition, our
initial analysis of your playing patterns during this period indicates that you may have become aware of this fault and exploited it to your advantage
Our investigation is on-going and we hope to complete it shortly. In the meantime, pending completion of our investigation, we have
Suspended your account pursuant to clause 12.9 of the terms of use and wish to put you on notice that, should it be confirmed
that you have acted in breach of the terms of use, we will seek to recover any associated pay-outs, bonuses or winnings from you. In
this regard our rights are reserved'
Please confirm by return that you will not spend, transfer or otherwise dissipate the winnings generated from playing the game
We and/or our solicitors will write to you again shortly regarding the outcome of our investigation.
Of course enjoying gambling and playing on-line, if you are winning you keep going and if the going is good you increase you bet and take a chance. We are now really worried as all we did was play on a site and win and now they are deciding whether to try to reclaim the money.
Please can anyone offer any advice