- Joined
- Nov 24, 2013
- Location
- Canada
Having issues since mid-Jan with Roxy Palace Casino. Had to uninstall, and went to re-install the Viper software, as playing at the Flash site not offering oldies like Porky Payout and First Past the Post.... just isn't an option any longer. From the start, the reps have been adamant there is no malware or Trojan included in the download, however Avast begs to differ.
Roxy has gone so far as to have the VIP rep claim to have spoken to a higher-up at Avast who claims everything is fine, and I can go ahead and check it out. I did contact Avast, they had never heard of the person quoted. They claimed the classification was correct, and to avoid installing the software. If there is a correction or re-evaluation done it will reflect in future updates. Been over a month, and still nothing since that time, so the viruses still exist, and the rep simply did not get back to me. Ignoring the issue with me is fine, I have other spots to deposit, but my mom is elderly, and has only ever known MG Viper clients, namely Roxy Palace. Tried to ease her over to 32 red or even Guts, but anyone with a mum who is set in their ways knows what I am talking about. It will ALWAYS be Roxy Palace.
Today, my mother deposited a large amount and tried to play. She was unaware that I have been having issues since Jan at Roxy, and experienced exactly what I did. Unable to install the viper software without being blocked by Avast, over and over. She has a huge balance but cannot play the games she enjoys, and a refund does not appear to be an option with a bonus balance, that they gave her for spending 2 hours on live chat trying to help her uninstall Avast, (which was not successful thank god).
I could just cut and past the lengthy email trail in here, and it would explain a lot of the back and forth on this, however I am interested in a fresh idea and possible solution if anyone has any ideas.
She either wants to play the balance, on viper software, or get refunded her initial deposit.
Roxy has gone so far as to have the VIP rep claim to have spoken to a higher-up at Avast who claims everything is fine, and I can go ahead and check it out. I did contact Avast, they had never heard of the person quoted. They claimed the classification was correct, and to avoid installing the software. If there is a correction or re-evaluation done it will reflect in future updates. Been over a month, and still nothing since that time, so the viruses still exist, and the rep simply did not get back to me. Ignoring the issue with me is fine, I have other spots to deposit, but my mom is elderly, and has only ever known MG Viper clients, namely Roxy Palace. Tried to ease her over to 32 red or even Guts, but anyone with a mum who is set in their ways knows what I am talking about. It will ALWAYS be Roxy Palace.
Today, my mother deposited a large amount and tried to play. She was unaware that I have been having issues since Jan at Roxy, and experienced exactly what I did. Unable to install the viper software without being blocked by Avast, over and over. She has a huge balance but cannot play the games she enjoys, and a refund does not appear to be an option with a bonus balance, that they gave her for spending 2 hours on live chat trying to help her uninstall Avast, (which was not successful thank god).
I could just cut and past the lengthy email trail in here, and it would explain a lot of the back and forth on this, however I am interested in a fresh idea and possible solution if anyone has any ideas.
She either wants to play the balance, on viper software, or get refunded her initial deposit.
