Hi there,
at first, please forgive me my bad english. I´m from germany and english is not my native language.
So, this is my 12K-Problem with casinocruise:
I openened an account and did 2 deposits of 50,00 EUR. With the second deposit I won over 12K EUR playing several slots. The run of my life!
So, after playing I wanted to do a withdrawal. The maximum Amount was EUR 2.300 and I had to send some documents. I did that like I did in many other casinos. 2 hours later my account was blocked. I got no message about that from casinocruise. So I talked to the support via livechat. There I was told that the account is blocked because they have information, that I self excluded me from another casino in the same network (Everymatrix)
Since that, I got no information of what´s going on....
It´s the truth, that I closed some casino accounts via self exclusion. I always do that, when I decide not to play in a casino anymore. Just to prevent hackers abusing the account.
I read the Terms of casinocruise but I couldn´t find any hints, that I did any wrong things....
I´m playing in onlinecasinos for years and I never had any problems. Now, after my biggest win of all times, the trouble starts....
Any ideas how to go on?
greets
Senfpott
at first, please forgive me my bad english. I´m from germany and english is not my native language.
So, this is my 12K-Problem with casinocruise:
I openened an account and did 2 deposits of 50,00 EUR. With the second deposit I won over 12K EUR playing several slots. The run of my life!
So, after playing I wanted to do a withdrawal. The maximum Amount was EUR 2.300 and I had to send some documents. I did that like I did in many other casinos. 2 hours later my account was blocked. I got no message about that from casinocruise. So I talked to the support via livechat. There I was told that the account is blocked because they have information, that I self excluded me from another casino in the same network (Everymatrix)
Since that, I got no information of what´s going on....
It´s the truth, that I closed some casino accounts via self exclusion. I always do that, when I decide not to play in a casino anymore. Just to prevent hackers abusing the account.
I read the Terms of casinocruise but I couldn´t find any hints, that I did any wrong things....
I´m playing in onlinecasinos for years and I never had any problems. Now, after my biggest win of all times, the trouble starts....
Any ideas how to go on?
greets
Senfpott