chechenboy
Dormant account
- Joined
- Mar 31, 2015
- Location
- België
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I got a $50 bonus and won max cashout was 250 and they refuse to pay the amount!
I made full registration on Lucky red casino filled everything they asked but there was nowhere standing that i had to fill in my house number so i did not and now they are saying that my information wasn't full and they rejected the withdrawl.
I have send my ID and Utility Bill and there my house number was on the paper but not in my registration form the only reason therefor was that they never asked for it in the registration form! But still i told the support on live chat that my number was not there and she or he told me that it was ok that she would let the cashier know about this and the cashier just saw a chance not to pay so thats why he probably rejected the withdrawl!
Please can you help me?
Hello Rachman,
Hope all is well.
Thank you for sending in the documents to us.
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I have been checking your account and I can see that you have provided incomplete details on sign up.
This does state in the terms this does need to be full and complete at sign up.
12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.
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Due to the details not being correct we have voided the winnings on your account.
Kind Regards
Natasha
Cashier
Lucky Red Casino