Oh dear, I've been bonus banned by All British Casino.

brianmon

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We are writing you to let you know that you no longer qualify for our bonuses offered by All British Casino.

This decision has been made after analysing your account. We have noticed that you only play at All British Casino when there is a bonus offer. This is of course possible and you have been given the chance to do so. However, the main reason for All British Casino to offer you bonuses is an indirect compensation and to offer extra (recreational) play time. Due to the fact that the proportion of your received bonuses vs successful deposits is above 50% we can no longer offer you future bonuses or free spins.

We analyse accounts every month. If you wish to participate in our bonus offers in the future we kindly advice you to try your luck at All British Casino more often. When the proportion of received bonuses vs successful deposits goes down to an acceptable level (below 20%) we will enable your account to receive bonuses.

With kind regards,

Ivan


Why wouldn't I play with a bonus? I have at least 20 site where I regularly play.
Since I make deposits on a daily basis, a bonus from one of my regular sites is bound to be more attractive, than a straight deposit.
and if playing through 35x WR isn't 'extra (recreational) play time' I don't know what is
 
Best Casino of the year 2019 and 2020 - All British Casino is reviewed here at Casinomeister
This is a kind of "spirit of the bonus" rule, but one that at least doesn't involve confiscation of winnings. However, this may put them in breach of the advertising codes as they do not advertise this term up front when promoting their bonuses. If bonuses are a form of compensation for deposits being more than 20% of bonuses, they must not advertise them as "free", nor imply that they are available on every deposit. Compensation for past deposits is normally referred to as "cashback", even where it takes the form of "vouchers" to "spend in store", much like casino bonuses and free chips are.

The way most casinos have advertised bonuses has been designed to make them look far better an offer than they really are. This is misleading, and not allowed under UK advertising codes. The advert is considered "misleading" in a regulatory sense if the difference between the advert and the truth of an offer is sufficient to make a consumer act differently (eg, not purchase) when presented with the truth rather than the advert.

Now, would you have still deposited at first if you knew in advance that you would be cut from receiving bonuses once you breached a given ratio of deposit/bonus ?
 
Now, would you have still deposited at first if you knew in advance that you would be cut from receiving bonuses once you breached a given ratio of deposit/bonus ?

Obviously not, lol

The bonus wasn't even a huge amount - Deposit £30 to get 100 free spins on 'spinata grande'. The 100 (£20's worth) of free spins won me £5.91 which left me with £206.85 to wager. I played DOA and managed to scrape through the WR, and was left with £30.25, and since DOA wasn't being particularly generous, I decided to withdraw.

So £30 deposit, £30.25 withdrawal = 25p profit
 
I must admit I was very surprised to read your OP.

I am pretty new to All British Casino and I think I've had a bonus of some description on most if not all deposits (albeit I've only made 3-4 deposits there) and would like to think that I am a long way away from a BB.

Their Rep is active daily on here, try a quick PM, you never know?

https://www.casinomeister.com/forums/members/32682/

Been helpful to me on more than one occasion :D
 
We are writing you to let you know that you no longer qualify for our bonuses offered by All British Casino.

This decision has been made after analysing your account. We have noticed that you only play at All British Casino when there is a bonus offer. This is of course possible and you have been given the chance to do so. However, the main reason for All British Casino to offer you bonuses is an indirect compensation and to offer extra (recreational) play time. Due to the fact that the proportion of your received bonuses vs successful deposits is above 50% we can no longer offer you future bonuses or free spins.

We analyse accounts every month. If you wish to participate in our bonus offers in the future we kindly advice you to try your luck at All British Casino more often. When the proportion of received bonuses vs successful deposits goes down to an acceptable level (below 20%) we will enable your account to receive bonuses.

With kind regards,

Ivan


Why wouldn't I play with a bonus? I have at least 20 site where I regularly play.
Since I make deposits on a daily basis, a bonus from one of my regular sites is bound to be more attractive, than a straight deposit.
and if playing through 35x WR isn't 'extra (recreational) play time' I don't know what is

Exactly the same e mail I have received too! and I believe I am well down here too. this bonus banning is a joke now since the uk market changed. I believe I am also the FIRST person to say I am also bonus banned at GUTS! this only happened when the uk market changed too.
 
It is exactly this kind of whinging tone from a casino that makes me never want to deposit there. The email makes them sound like frustrated kids who are not getting what they want! Utterly pointless. If a bonus is on offer those that are into bonuses will surely take them. Sure play for entertainment and not to pay the rent but come one who does not want to win. This is a sure fire way to alienate customers old and new. As if a player has to be thankful for a bonus which actually involves depositing your own money! They should be thanking you for taking the bonus offers up with them not sending such ridiculous emails!

Simple solution vote with ya wallet )))
 
It is exactly this kind of whinging tone from a casino that makes me never want to deposit there. The email makes them sound like frustrated kids who are not getting what they want! Utterly pointless. If a bonus is on offer those that are into bonuses will surely take them. Sure play for entertainment and not to pay the rent but come one who does not want to win. This is a sure fire way to alienate customers old and new. As if a player has to be thankful for a bonus which actually involves depositing your own money! They should be thanking you for taking the bonus offers up with them not sending such ridiculous emails!

Simple solution vote with ya wallet )))

Yeah, played with them once or twice. Not interested in depositing somewhere that acts in such a manner.
 
My eyes are full of tears because I laughted so much about this.
WTF is going wrong. There can never be a "spirit of the bonus" thing. Because a bonus is something you give people you want to play with you. If the people play and are lucky enough to make a cash out then the Casino tells you some BS like you can only cash out 20% when a bonus is taken. With other words you can only play with a bonus when you are unlucky? Holy s**t.

Sometimes I believe that a lot of casinos should stop their bonus stuff.

I play a casino I get a NDB after most of my deposits. Equal if I won or lost with this deposit.
 
I'm not just trying to be contrary here but I think there is far worse casino behaviour than this.
It would be different if they were trying to deny winnings based on the same argument.
Ultimately casinos choose whether they give bonuses or not and to whom.

I agree though about the whiny tone, after all that is what WR is for, to ensure bonus is actually disadvantage but gives you more play time so this whole not in the spirit of the promotion thing is all BS.

At least they gave you a proper exaplantion though and stated how and when you would be eligible for promos once more.
We get the choice of where to deposit our money so it is all give and take really. (a lot of take from me to the casinos lately :mad:)
 
I think the bonus issue is actually quite an interesting discussion simply due to the fact that most times as a player when taking a bonus,how may times does a player actually make the WR.
I personally like to take bonuses to give me that extra playtime but i have been in that situation many a time where i have hit a decent win but not played the playthru.
From my experience playing i am sure it is in the casino's favor for players to take a bonus and lets face it if you are offered one why would you turn one down.
There are so many casino's now i understand they have to be competitive but i do not see taking a bonus as a huge advantage to the plater.
Maybe i am am wrong.
 
Exactly the same e mail I have received too! and I believe I am well down here too. this bonus banning is a joke now since the uk market changed. I believe I am also the FIRST person to say I am also bonus banned at GUTS! this only happened when the uk market changed too.

So, they still MADE MONEY from you, despite you "taking too many bonuses". It follows that they will make even less money from you now as you are likely to walk away rather than throw good money into an effort to bring down your ratio.

Perhaps this is the result of a perceived reduction in competition for UK players as many casinos have pulled out of the UK market, making those that are left more able to tighten the screws on players with less worry of them going elsewhere.

It wouldn't be so bad if they offered an alternative to those players issued with a bonus ban, but they expect them to carry on playing at a disadvantage to the majority of players who are not bonus banned.

One obvious alternative would be a meaningful comp scheme, rather than the derisory 0.1% of wagers if you are lucky that we see now. Players could either have bonuses and 0.1% comps, or no bonuses and a far larger percentage of comps.

If they start bonus banning players in significant numbers, it will be a dent to their reputation as they will start to receive negative reviews from these players, and they may eventually outweigh the positive reviews. This is a problem that many businesses face, and as the reviews are often on independently run sites, they don't have the option to cover it up by deleting the bad ones and leaving only the good for potential customers to see. We have Tripadvisor really pissing off the hotel and holiday industry, and there will surely be something similar for online casinos popping up once the hobby becomes more mainstream.
 
Exactly the same e mail I have received too! and I believe I am well down here too. this bonus banning is a joke now since the uk market changed. I believe I am also the FIRST person to say I am also bonus banned at GUTS! this only happened when the uk market changed too.

You`re not alone. I was bonus banned from Guts a couple of months ago. Really surprising since I almost only taken 50% bonuses and also done some bonusfree deposits. Dont know their criterias for banning but it sure stopped me from praising them like many others here do
 
Theres a lot of costs more than the player thinks though. It costs the casino to process deposits, process withdrawals, pay staff, pay (now large in the UK) taxes etc. If you only deposit 50 and get 50 and lose it all usually with the occasional withdrawal the casino prob still makes a loss on you even though you are also "down" lifetime.

Not to mention commission fees to affiliates and probably the software maker also.
 
No matter how they choose to word it, I would find it insulting to receive such an email.

Rather than blame players for claiming bonuses, they should improve their structure. If their bonuses were "tailor-made" for individuals rather than sent out in a mass email to all registered account holders, they would not have to go down this road.

I've only ever been bonus banned once. I won €100 from a €10 free chip at some Rival casino. They did honour the winnings but the next day I received an email saying I've been bonus banned across all their casinos for not playing "within the spirit". That was 7 years ago and I've not played at any rival casino since.
 
The problem is that most likely they pay % of players net losses to providers(quickfire, netent, whatsoever). Providers take money from real cash and bonus cash, so you got 100% for 100$ deposit and lost - casino pay % from 200$. This is why they doing this. And even so, they still earn money on each deposit with bonus. Players get high WR and on long distance can't win. And they acting like this... Greedy, stupid, nothing else. Joke case, joke email from Ivan/casino, if i ever get such email from any casino - account will be closed. If you offer bonus - i can take it, or can not take. But you can't blame me FOR ACCEPTING BONUSES THAT YOU OFFER ME. How stupid on the earth it is sound?!!!!
Never played at this casino, will never play, will recommend to stay away from it everywhere.
 
I've been bonus banned by 32Red and Betsafe, out of the blue. I found it to be rather amusing.
I have made exactly zero withdrawal at 32Red, I've made a deposit everytime I got 100% dish of the day, but hell, why not? They send those offers, I didn't ask for them. As for Betsafe, I still don't know why I got banned, they're not even that great on bonuses and most of the time I played with my own cash, and deposited a lot in the past as well.
Their loss, really, I haven't made a single deposited at either casino since.
 
C'mon guys

1) it's up to the casino who they offer bonuses to

2) it's up to you where you want to deposit

3) the casinos have a LOT more costs than you think and even an overall loss for you could also be an overall loss for them.

Deposit and gamble wherever treats you good! Problem solved.

Some crappy casino bonus bans you? Who cares you can always get something elsewhere
 
C'mon guys

1) it's up to the casino who they offer bonuses to

True. But like the 32red fast cash-outs demonstrate, the negative effect is amplified when something is given then taken away.


2) it's up to you where you want to deposit

Absolutely, but when you feel comfortable at a site and like it this can feel like a rejection.

3) the casinos have a LOT more costs than you think and even an overall loss for you could also be an overall loss for them.

Well as Vinyl said they shouldn't just blanket-offer the bonuses in the simple and lowest-cost marketing way they do now.

Deposit and gamble wherever treats you good! Problem solved.

Well, that's what the OP was doing before being banned.

Some crappy casino bonus bans you? Who cares you can always get something elsewhere

Yes, true but again this may mean being driven to a less reputable or non-accredited site.
 
I agree with fun4all here that there is a lot of calculations when casinos offering bonuses, and it's not free money for them.

But I certainly understand players who recieve these emails too.

Suddenly you're not worth anything for a casino you have trusted, maybe praised and talked good about.
You feel you've earn that bonus for being loyal.
I would feel like I'm worthless as a customer and that I'm not good enough. That is something I hope they eventually understand when sending those emails.

I think it's much better to do like Club World do for example. They lower the bonus amount the player can get, but they still get something.

I'm surprised to hear that Guts bann people too though but maybe they feel they have to do that. I don't know. Strange.
 
Theres a lot of costs more than the player thinks though. It costs the casino to process deposits, process withdrawals, pay staff, pay (now large in the UK) taxes etc. If you only deposit 50 and get 50 and lose it all usually with the occasional withdrawal the casino prob still makes a loss on you even though you are also "down" lifetime.

Not to mention commission fees to affiliates and probably the software maker also.

All very well, but the player just sees what they have lost, and when they bitch about being bonus banned after LOSING whilst doing nothing other than take what was offered, it makes other players think twice before playing there as there is no obvious logic in whatever process determines that one player can take bonus after bonus without a ban, whilst another gets the bonus ban fairly readily.

If players don't deposit, then casino's costs are lower, but is this what they really want?

The large WR that comes with most bonuses ensures that enough action is generated from each deposit to cover the costs in the long term. If this isn't happening, then maybe the WR is too low, although it doesn't seem like it.

Casinos also have a habit of imposing additional costs on themselves by such things as insisting a player withdraws and redeposit in order to claim an offer or remove a max withdrawal cap, when it makes no difference whether the player does so, or merely recycles their balance internally (withdraw & reverse) in order to achieve the removal of a cap or take the next offer.

Given that many players do repeatedly withdraw and redeposit, why not design a cheaper alternative, such as a "group purse" that players can withdraw to internally that can provide the funds for future deposits to the casinos within the group, but that being internal, does not produce the overheads associated with external payment providers, wallets, cards, etc.

Currently, the nearest we have to such a "group purse" is Neteller, but as this is run by a third party, it imposes transaction fees on the casinos.

By lowering the criteria for triggering a bonus ban, more and more ordinary players will end up getting one, not just the small number of "advantage players" that in the past often received bonus bans.
 
The thing is though.... the promotion lasts for 7 days. They offered me the chance to take 7 bonuses, and then withdrew the offer because i won on my first deposit of the promotion

ScreenHunter_160 Mar. 24 23.28.jpg

So the question is..
Had I not made the WR and lost my deposit on each of the 7 days it was offered, would I even have received the email at all?
 
oh at last the day come to me too

today im bonus banned at 32 red too i already bonus banned at dash golden lounge and nedplay ....

ok i understand that i deposited there only when a bonus available but if a company has 4 casino group offering bonus you tend to deposit where you have a bonus

but in 32 red i played all day this year :) yes every single day

i even took the 10- 25 % bonus and i also made 5-6 deposits without a bonus so this was rather disappointing
 
I am a player, who when on a spree, can spend a lot, bonus be damned, but if I am on a downtime, I have my pick of the litter so to speak when it comes to bonuses, hence I only deposit on a bonus for a time.
Been bonus banned at a bunch of places as such, even places I have deposited thousands without any bonus at all. Oh well, part of the cycle I guess.

It's a minor miracle I'm not banned at 32 red, they have always been so nice, even though when I don't deposit much it's usually 50% or higher I go for. For that I am grateful, always have them to call home base for a period before I venture out into the wilds of NetEnt land. (While we still can in Canada)

What I really wish, is since gambling is part of every fabric of our culture and society in Canada, that the government stop being so bloody greedy, wanting to keep all gambling revenues in Canada, and embrace all the providers, team up with 32 red, Guts and Betat and make a SUPERCASINO, out of Canada of course :) They would offer all providers, ever.....and it would kick ass. Match bonus every day, twice on Sunday, and there would be no more bitching, ever cause everyone would play there. End of fairy tale LOL

Ok, rant over, it's 4:20 somewhere.... time for bed
 
Goodmorning,

I would like to add a couple of points to this conversation,

About the bonus exclusion:
It is correct that we have excluded players for our bonus offers yesterday, in total not even 0,01% of our player database. We don't want any player to run in the unpleasant surprise by making a deposit and as a result the bonus offer on that particular day is not granted and the player contacts support to find out they have been excluded from our bonus offers. By informing the player upfront the above situation will not occur. We believe such an approach - while the content of the mail might feel offensive - is transparent and honest.

Please be aware that we do not just bonus ban players for no reason. I can name a couple of criteria:
- The last deposits were constructively made in combination with one of the bonuses All British Casino has to offer (minimum of 5 deposits)
- Player wager(s) the bonus to the exact point the WR has been fulfilled
- The average % of received bonuses is way above the casino average.

Therefore we have decided not to offer the particular players any bonuses and as a result we are able to distribute bonuses to players who deserve it a bit more. We know that such a news might feel offensive but it’s for the benefit of the majority of the players.

Furthermore we do not bonus ban the players lifetime, we have informed them that for now they are not eligible to receive bonuses at All British Casino. We have also informed the players that we analyse accounts every month and once the proportion of received bonuses are close to casino average the account settings will be changed so that the player will receive our bonus offers again.

Nothing to do with UK license:
Our current promotion or regulations in the UK are not the reason for this decision. The players who have been excluded for our bonus offers have been playing for a longer period of time and have been playing in combination with a bonus only. We did acknowledge that this is fine as we have given them the chance to do so.

I trust we have informed you accordingly and in case there are questions feel free to contact me.

Kind regards,

Jan
 
Best Casino of the year 2019 and 2020 - All British Casino is reviewed here at Casinomeister

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