Responsible gaming, account perm lockup cracked

Id like to hear from you fellow members of the forum from a situation that goes pretty much like this..

So i asked a casino to permanently to close my account(reason was gambling problem) i did not clarify this in the live chat just rushed away after i asked them to do this(I wanna close my account permanently, just do it)
of course they did honor this request and the account was locked for good. I did try to re-open my account few times over the time but was denied due this term
(You may at your discretion choose to limit you ability to access your Account (log in) for indefinite time in which your account will not be accessible again)

As i was running low with good casinos i managed to get the account re-opened after long period of time was surpassed. Deposited few times and lost it all. Logged out and cursed them for opening account on my mind. After a week from the deposits a fellow gambler told me i should complain to the casino and demand the account for lockup again and the deposits paid back. If i had won huge amount of cash, would have they come and say '' You were not justifiable to play here as you asked for permanent closure'' and voided the winnings. Who knows..

Now i don't need no lecture about how it was my fault , you asked it blah blah. When you are at your lowest point on gambling problem you don't just care. You have to go spin some slots no matter what.

Do you think the casino should refund deposits or not?

This casino has good reputation and they are accredited here.

Since you didn't mention gambling problem, then you are not getting a refund. Even if you mentioned you had issues and locked your account for a specific time period, then during reopening after, lets say 2 years, the first question would be "do you still have a gambling problem?". When you answer no, then again, no refund, I'm afraid. This is a slippery slope by the way, if you want to continue gambling and have in under control, then chargebacks will eventually get you blacklisted.

PankkiRikki said:

Do you think the casino should refund deposits or not?

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Absolutely not!

If you really had been serious and wanted to quit forever you would have told them that you had problems.
If you close your account permanently most casinos have the rule that you can open it again after 1 year, while others never will let you open it again.
It's different but it should say something about it in their rules.

Personally I think its time people stopped blaming casinos for everything and took responsibility for there own actions.

If you had told them it was because of gambling problems then I think they would be wrong to reopen account. But as you never even bothered to finish your live chat session and left it the casino closed your account. After a good length of time they have now reopened it after you asking. People may think that's wrong but personally I think its okay that they reopened your account.

As it wasn't due to gambling problems then casinos often get people that in a bad mood close accounts only to regret it and try to reopen them later. Maybe if you had expressed the fact you never wanted it open again instead of leaving chat in a middle of a session without stating any reasons they wouldn't have reopened it.

But im guessing you deposited, lost and now want your deposits back so this is a good excuse. Yet if you won im sure you would happily have withdrew then lost it somewhere else.

You have already stated you have a gambing problem which seems clearly obvious. It worries me when I see someone with a problem saying they are running out of good casinos so try to get accounts unlocked. I really think you should be trying to get help with your gambling problems instead of trying to blame a casino as you have lost again.

I've never cried to a casino(s) any of my losses, i have taken them like a man. i know whats the case of gambling, you win and you loose.

The only reason this came to my mind was due the fact that NONE of other casinos has never ever opened my account after asking perm closure, either with or without adding the issue of gambling problem. And after the seed was implanted on my mind by fellow gambler, i started to think, hmm maybe they should refund the deposits.

Btw the amount of the deposits were talking about here is small. So i think this is more about the principal than money

No Way

No way on earth should you be refunded.

Even if they did give you your money back. I'm 100% certain you would lose it at another casino on the same day.

You obviously have a serious gambling problem.

I suggest you seek help with that, rather than looking for refunds.

Gaz237 said:

No way on earth should you be refunded.

Even if they did give you your money back. I'm 100% certain you would lose it at another casino on the same day.

You obviously have a serious gambling problem.

I suggest you seek help with that, rather than looking for refunds.

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Why shouldn't i just play my bank account to zero instead of waiting refund that's only fracture of the total income per month. You see people breaking mistakenly 1 small term of the casino and your winnings are voided for example. If the casino does it that's okay?

PankkiRikki said:

If the casino does it that's okay?

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We don't know what casino it is about. You didn't read my post I assume?

Many casinos are opening accounts again after a certain time. We don't know what the rules says in this particular casino.
Have you read them?

PankkiRikki said:

Why shouldn't i just play my bank account to zero instead of waiting refund that's only fracture of the total income per month. You see people breaking mistakenly 1 small term of the casino and your winnings are voided for example. If the casino does it that's okay?

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The problem is, they didn't break any rule or preyed on your weakness, since you never mentioned gambling problem. People close their accounts for a variety of reasons.

Certainly not. I'd imagine casinos are much more careful these days given the amount of past player fraud regarding such closed accounts (specifically, the scenario the OP has stated here).

Ultimately, you have failed to disclose the full nature of your reason for closure. So what do you expect the casino to do? I closed an account due to migration to Spin Casino a few months back because I didn't like the terms. Would it be acceptable for me to then reopen this account, blow away £2k on IR hoping for a monster hit or something and then claiming they shouldn't have reopened the account as I asked for permanent closure due to a gambling problem? Of course not! There are many reasons why people request closures. It doesn't automatically mean a gambling issue. The casino is not psychic.

If you genuinely have issues, tell them. Be straight with them and they should do what is necessary to help you. But problem or not, the casino have done nothing wrong, you never told them the real reason. If things are that bad that you need to resort to telling them this in order to try and get your money back, do yourself a favour. Tell all your casinos you are with you have a problem and quit, now. Because if it's that bad, it's a slippery slope from here.

The idea of the refunds was not my idea on the first place, other wise over the years i would have been ''crying'' refunding's several times
And what it comes to my gambling, yes i am addicted, sometimes it goes way over the hill, sometimes not.

and as i quoted on my opening post the term 8.4. You may at your discretion choose to limit you ability to access your Account (log in) for indefinite time in which your account will not be accessible again and your remaining funds are transferred back to your bank account. was broken on this case??. I have been once voided just under 1.2k winnings because i accidentally pressed the max bet button for one round, and did not even win anything on it breaking their bonus rules. No mercy whatsoever from the casino. Learned a lesson there to not use higher coin sizes, instead go for the bet levels

obliviously it be great to get refund and once be on the other size of these cases. Most likely not going to happen, but why not give it a shot?

Captain Chaos said:

Certainly not. I'd imagine casinos are much more careful these days given the amount of past player fraud regarding such closed accounts (specifically, the scenario the OP has stated here).

Ultimately, you have failed to disclose the full nature of your reason for closure. So what do you expect the casino to do? I closed an account due to migration to Spin Casino a few months back because I didn't like the terms. Would it be acceptable for me to then reopen this account, blow away £2k on IR hoping for a monster hit or something and then claiming they shouldn't have reopened the account as I asked for permanent closure due to a gambling problem? Of course not! There are many reasons why people request closures. It doesn't automatically mean a gambling issue. The casino is not psychic.

If you genuinely have issues, tell them. Be straight with them and they should do what is necessary to help you. But problem or not, the casino have done nothing wrong, you never told them the real reason. If things are that bad that you need to resort to telling them this in order to try and get your money back, do yourself a favour. Tell all your casinos you are with you have a problem and quit, now. Because if it's that bad, it's a slippery slope from here.

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The amount was actually 120€ did you read any of the other posts? There might be players like these trying pull that kinda of a trick but not me.

PankkiRikki said:

8.4. You may at your discretion choose to limit you ability to access your Account (log in) for indefinite time in which your account will not be accessible again and your remaining funds are transferred back to your bank account. was broken on this case. I have been once voided just under 1.2k winnings because i accidentally pressed the max bet button for one round, and did not even win anything on it breaking their bonus rules. No mercy whatsoever from the casino. Learned a lesson there to not use higher coin sizes, instead go for the bet levels

obliviously it be great to get refund and once be on the other size of these cases. Most likely not going to happen, but not give it a shot?

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But they haven't breached the term, have they? You have chosen to permanently/indefinitely close your account. You then requested the account to be reopened. Which meant you'd changed your mind and at the casinos discretion they have reopened it. Why? Because they have no doubt done a check of the account and because no mention of a gambling issue was made, they have no reason to suspect there is a problem, do they? Maybe if you were honest with them in the first place this wouldn't have happened?

With regards to breaching bonus terms. Sorry to hear that. It happens though. That still doesn't justify trying to stiff the casino though.

PankkiRikki said:

The amount was actually 120€ did you read any of the other posts? There might be players like these trying pull that kinda of a trick but not me.

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The £2k figure was just a figure I used for my 'scenario'. The amount isn't relevant. £10. £100,000. It's not relevant. It's still money all the same. If you're not trying to pull that trick, then why are you contemplating doing this?

To me, it is a term breaker if the term states not accessible again, that should mean it. Totally different scenario if i was just said please close my account which then can be reopened after 7 days of the request. I was denied couple of times to re-open the account as they said you asked permanent , we cannot open it. What changed? Certainly not their terms? There are no mention of any kinda time period which after you can ask your account to be opened again.

Why? If i violate the rules i will suffer the consequences, if the casino does, i certainly like to make them do that also.

Having done a quick Google the only Casino that matches that term is Casino Saga. I shall message the Rep here and bring this thread to their attention. I fail to see how they have breached their terms. You would not be able to log in for an indefinite period. It doesn't mean you will be unable to reopen the account at the casinos discretion depending upon reasons for closure etc. I shall inform the Rep of this thread and hopefully they can assist you further.

Based on these reactions iv'e have to have a talk with the dude that came up with the idea in the first place (to tell him his idea seems to suck) , since clearly the casino have not done anything wrong as far you guys are concerned. This is why i wanted some other opinions since he had me convinced that the casino has been breaking the responsible gaming section terms. And have to say i really started to think they did.

Shall i just drop it here, maybe.

Captain Chaos said:

Having done a quick Google the only Casino that matches that term is Casino Saga. I shall message the Rep here and bring this thread to their attention. I fail to see how they have breached their terms. You would not be able to log in for an indefinite period. It doesn't mean you will be unable to reopen the account at the casinos discretion depending upon reasons for closure etc. I shall inform the Rep of this thread and hopefully they can assist you further.

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This not casino saga. i have already had a chat with the casinos rep. And i don't see any reason to come up with the name of the casino, since this is more of an ''whats your opinion'' than a complaint.

And if none of you guys so far don't think any terms have been broken then fine by me.

No way should the casino even consider refunding your deposits. Im amazed your even asking the question! You self excluded. The exclusion period ended or requested your account to be open again. They followed the terms. You deposited and you lost. Man up to the loss and stop whining. Its nothing to do with principles you are just wanting to get your money back that you gambled. If you have a gambling problem then don't focus on what is gone what is lost. You focus on today and the next day on how you can manage your addiction.

If you had hit big I highly doubt you would come here asking if you should withdraw because of the "principle" of the matter and no doubt yes the casino would have paid you out. We are all ultimately responsible for our own actions. We choose either to gamble or not to gamble. The casinos just give us the option to if we want. And most of the acred list have robust responsible gambling policy's in place. The rest is up to the individual. I side with the casino on this one 100%

PankkiRikki said:

This not casino saga. i have already had a chat with the casinos rep. And i don't see any reason to come up with the name of the casino, since this is more of an ''whats your opinion'' than a complaint.

And if none of you guys so far don't think any terms have been broken then fine by me.

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Really? How strange. It matched word for word...

That's up to you. If I was thinking of trying to get my money back from a casino for not telling them I had a gambling problem then I'd be reluctant to name them as well... Just my opinion of course!

EDIT: Just remembered there is another casino similar to Casino Saga. They have the same terms and this term is also there word for word. So it must be Casumo then.

Deeplay said:

No way should the casino even consider refunding your deposits. Im amazed your even asking the question! You self excluded. The exclusion period ended or requested your account to be open again. They followed the terms. You deposited and you lost. Man up to the loss and stop whining. Its nothing to do with principles you are just wanting to get your money back that you gambled. If you have a gambling problem then don't focus on what is gone what is lost. You focus on today and the next day on how you can manage your addiction.

If you had hit big I highly doubt you would come here asking if you should withdraw because of the "principle" of the matter and no doubt yes the casino would have paid you out. We are all ultimately responsible for our own actions. We choose either to gamble or not to gamble. The casinos just give us the option to if we want. And most of the acred list have robust responsible gambling policy's in place. The rest is up to the individual. I side with the casino on this one 100%

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Word permanent does not any exclusion period, it means forever. They did follow up they terms for denying my account re-opening requests two times. And asking your opinion, when has it become ''whining'' Also suggest for some closer attention for the other posts as i clearly said this is not just about the money.

PankkiRikki said:

Word permanent does not any exclusion period, it means forever. They did follow up they terms for denying my account re-opening requests two times. I was actually quoted with that line for one of the chats. And asking your opinion, when has it become ''whining'' Also suggest for some closer attention for the other posts as i clearly said this is not just about the money.

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I understand you. Just remember that there have been many players over the years that have asked about the same thing.
Sometimes they have been correct, but mostly not.

If you want to take it further since you already have talked to the rep you can always Pitch a Bitch (PAB).
It's free and mostly the casinos are following the advices from Max.
You have the link a bit up on this side. Just read the rules carefully.

I dont think there is any reason for PAB . I asked other opinions, got them.

PankkiRikki said:

I dont think there is any reason for PAB . I asked other opinions, got them.

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The PAB service is independent of our opinions. Our opinions are exactly that. The PAB service only deals with facts. If you feel you have a case then read the rules first and then submit it. Our opinions are merely that.

Captain Chaos said:

The PAB service is independent of our opinions. Our opinions are exactly that. The PAB service only deals with facts. If you feel you have a case then read the rules first and then submit it. Our opinions are merely that.

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Why bother do it when several people have been told the casino did not break any rules after i came with every point that i thought was clear evidence they did.

Thank you all for the answers. :Read:

There was recently a video mentioning people like the OP from Casinomeister - SE'd people losing with duplicate or reopened accounts then using SE as a way to retrieve losses if they didn't win.

Your loss is a result of your problem. You were so desperate to gamble you cajoled a casino into lifting your exclusion - then predictably gambled until you bust. To refund you is the worst thing they could do - you need to feel the pain of this loss and hopefully it will sting you into being more controlled and responsible in future. Sorry if it sounds harsh, but if you got it back you'd only spunk it elsewhere.