Hello,
i was playing at Buck&Butler (Oddsmatrix). I payed 15€ via Paysafecard and played up to about 534€. At this time i set a wager&loss of 1€, so i could no gamble my wins away
I asked the Chat if i can make a withdrawl to Moneybookers when i deposit 10€ - Yes, i could the chat says.
I started to make a withdrawl to my Moneybookers Account. After about one day they rolled my withdrawl back with the reason "You have to wager your Moneybookers Deposit 1x".
So, i was going to the chat again and told them my Problem (1€ wager&loss limit). They told me the same, that i had to wager the deposit 1x. I asked them then, if i could withdraw by bank (why not). The Answer was, yes, i could, but not the 10€ from Moneybookers.
Ive done that, and after a few hours my withdrawl was again rolled back because of:
"Correct withdrawal method: Moneybookers (Skrill)
Your last withdrawal request has been rolled back because of the wrong withdrawal method.
Please initiate another withdrawal via correct method, so that we can process it."
I went again to the livechat to ask them what they do ..., first i got the answer i should wait, they speak with the payment Provider. I got no respond, so i went again to the livechat.
The answer was:
"We have now received an answer from our payments team and I apologies for the incorrect answer you received earlier that you could make a withdrawal to your bank. You need to make the withdrawal to your Skrill account but you need first to wager your Skrill deposit before you can make a withdrawal",
"Unfortunately our payments team will not allow you to withdraw to bank. You will need to make a Skrill withdrawal".
And im sitting here and asking myself: WTF?
Someone of here has Contact to one of them and maybe can handle it that i dont have to wait ONE WEEK for a simple withdrawl?
Im so angry at that casino..
i was playing at Buck&Butler (Oddsmatrix). I payed 15€ via Paysafecard and played up to about 534€. At this time i set a wager&loss of 1€, so i could no gamble my wins away
I asked the Chat if i can make a withdrawl to Moneybookers when i deposit 10€ - Yes, i could the chat says.
I started to make a withdrawl to my Moneybookers Account. After about one day they rolled my withdrawl back with the reason "You have to wager your Moneybookers Deposit 1x".
So, i was going to the chat again and told them my Problem (1€ wager&loss limit). They told me the same, that i had to wager the deposit 1x. I asked them then, if i could withdraw by bank (why not). The Answer was, yes, i could, but not the 10€ from Moneybookers.
Ive done that, and after a few hours my withdrawl was again rolled back because of:
"Correct withdrawal method: Moneybookers (Skrill)
Your last withdrawal request has been rolled back because of the wrong withdrawal method.
Please initiate another withdrawal via correct method, so that we can process it."
I went again to the livechat to ask them what they do ..., first i got the answer i should wait, they speak with the payment Provider. I got no respond, so i went again to the livechat.
The answer was:
"We have now received an answer from our payments team and I apologies for the incorrect answer you received earlier that you could make a withdrawal to your bank. You need to make the withdrawal to your Skrill account but you need first to wager your Skrill deposit before you can make a withdrawal",
"Unfortunately our payments team will not allow you to withdraw to bank. You will need to make a Skrill withdrawal".
And im sitting here and asking myself: WTF?
Someone of here has Contact to one of them and maybe can handle it that i dont have to wait ONE WEEK for a simple withdrawl?
Im so angry at that casino..