Am I wrong?

bdbro

Dormant Account
Joined
Dec 11, 2009
Location
Bangladesh
I always like to verify my account before depositing, signed up to cashalot and asked. Which docs. They need
Reply was no docs needed till first cash out,. So I explained that I hate getting delayed in getting paid when I win, i then got this reply


This is not how our system works.
Good luck in finding a casino offering what you want
Bye


I found this strange, am. I alone?
 
I always like to verify my account before depositing, signed up to cashalot and asked. Which docs. They need
Reply was no docs needed till first cash out,. So I explained that I hate getting delayed in getting paid when I win, i then got this reply


This is not how our system works.
Good luck in finding a casino offering what you want
Bye


I found this strange, am. I alone?

:lolup: Classic.

Yeah, let's toss a player to the wind.

Don't bother with nitwits, there are plenty of outstanding casinos in the Accredited section.
 
If this is truely what they said then this is tragic, although we have to take your word for it.

I think it's pretty pointless asking the question - is this right? Of course it isn't and you shouldn't waste anymore time at this particular casino if this is genuinely their response.
 
Don't tell me their 'collection agency' is now working in the customer service department?

Surely not?! :eek:

Definitely one of the most puzzling responses I've ever seen from a CS agent. They must be that popular and busy that they have a wait list to become a customer at their site, judging by that 'don't let the door hit ya where the good lord split ya' reply.

Like Bryan said, you don't have to look far if you wish to never deal with that shit again. ;)
 
Hi there,

Regrettably the OP has been less than forthcoming with what transpired and also edited the response from casino support as this is not what was communicated or how he was communicated to.

We don't request documents if there is no cashout or financial transactions as we would need to request these in any event, should there be a withdrawal as financial transactions need to be signed for. Added to this, we explained that we pay cashouts within 1 - 24 hours which members here can vouch for. This did not suit the OP and he requested his account to be closed.

Naturally we would like to verify customers upfront, but it has never worked because customers get irate when they are verified and then asked to sign for deposits in any event at cashout stage.

Regards,
Dieter
 
Insult

I take it as an insult when called a liar.
What was it i was not upfront with in this thread.
I asked to get verified and you replied(i just posted)
It has nothing to do with my query about cashout timeframe.
Yes I asked to close my account as when told to look for casinos who will verify before I deposit, after which i requested to close account.
If you still stand by your mail, i am happy to post the four mails we exchanged,. And let the forum decide if I did any wrong or not and was not forthcoming.


Hi there,

Regrettably the OP has been less than forthcoming with what transpired and also edited the response from casino support as this is not what was communicated or how he was communicated to.

We don't request documents if there is no cashout or financial transactions as we would need to request these in any event, should there be a withdrawal as financial transactions need to be signed for. Added to this, we explained that we pay cashouts within 1 - 24 hours which members here can vouch for. This did not suit the OP and he requested his account to be closed.

Naturally we would like to verify customers upfront, but it has never worked because customers get irate when they are verified and then asked to sign for deposits in any event at cashout stage.

Regards,
Dieter
 
Thanks for the heads up.
I am replying to the post, but being in. Bangladesh, today there are bombs going off everywhere, hence my mistake as my mind is in two places at the same. Plus my very close friend passed away and we r waiting for his body to arrive from abroad

Taken care of and thanks again

Oh, so that's your personal email address.

Excellent. :thumbsup::rolleyes:
 
Don't see whys ending docs for verification in advance should be an issue!?! Even if the casino doesn't wish to verify right away, they can do so when a withdrawal is requested or as per their procedures.

If it doesn't suit them, might as well mention in the T&Cs that players need not send any docs until withdrawal is requested....:rolleyes:
 
Hi,

I simply stated that what you posted was not what was said to you. Your original post was written as to paint the casino in a bad light, however after I chatted with the agent, they say that they were wishing you all the best (hence the smiley face), after you made it clear that you wanted to be verified upfront and we had explained that we can't. I.e. we could not be of service to you if that was your final decision. The agent did not have to end with "Good Bye" as that closes the door on any follow-up you might have had.

Insisting on been verified upfront when it is not something we do, is either something you can accept or refuse. You chose to refuse it and asked for your account to be closed. There was nothing else to say or that we could do after that, unless you're prepared to verify now and sign for deposits later?

For what it is worth: If I had to ask you to send in verification documents, the length of time for your withdrawal to be processed would only be affected by how long you took to send those documents in. I.e. we're pretty quick when it comes to cashouts - any delay is not on our end. I hope you will get to experience this for yourself, should you change your mind.

Apologies if you feel you did not get treated properly and also that we could not fully verify you upfront.

Regards,
Dieter
 
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I agree, but not only that.
I have played since 1998, and my play is considerably higher than the average
Never have i heard a casino doesn't want to verify even though the account owner request to be verified.


Don't see whys ending docs for verification in advance should be an issue!?! Even if the casino doesn't wish to verify right away, they can do so when a withdrawal is requested or as per their procedures.

If it doesn't suit them, might as well mention in the T&Cs that players need not send any docs until withdrawal is requested....:rolleyes:
 
Thanks for your clarification.
Wish you all the best And no hard feelings


Hi,

I simply stated that what you posted was not what was said to you. Your original post was written as to paint the casino in a bad light, however after I chatted with the agent, they say that they were wishing you all the best (hence the smiley face), after you made it clear that you wanted to be verified upfront and we had explained that we can't. I.e. we could not be of service to you if that was your final decision.

The agent did not have to end with "Good Bye" as that closes the door on any follow-up you might have had. Insisting on been verified upfront when it is not something we do, is either something you can accept or refuse. You chose to refuse it and asked for your account to be closed. There was nothing else to say or that we could do after that, unless you're prepared to verify now and sign for deposits later?

For what it is worth: If I had to ask you to send in verification documents, the length of time for your withdrawal to be processed would only be affected by how long you took to send those documents in. I.e. we're pretty quick when it comes to cashouts - any delay is not on our end. I hope you will get to experience this for yourself, should you change your mind.

Apologies if you feel you did not get treated properly and also that we could not fully verify you upfront.

Regards,
Dieter
 
I can't find the "cashalot" one.



Here is a site that discusses Cash-a-Lot:

nodepositbonus.cc/no-deposit-bonus-info/cash-a-lot-casino-launches-new-usa-friendly-rival

You are right about the Cash 'o Lot being the only one. Looks like the NDB site misinterpreted the spelling of Cash 'o Lot.
 
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Just to jump in real quick. I thought the OP was referring to some unknown cashalot - not the one being run by Tropica. If I knew it was Tropica's, I would have PMd Dieter giving him a heads up; not made a funny ha-ha.
 
Hi,

I simply stated that what you posted was not what was said to you. Your original post was written as to paint the casino in a bad light, however after I chatted with the agent, they say that they were wishing you all the best (hence the smiley face), after you made it clear that you wanted to be verified upfront and we had explained that we can't. I.e. we could not be of service to you if that was your final decision. The agent did not have to end with "Good Bye" as that closes the door on any follow-up you might have had.

Insisting on been verified upfront when it is not something we do, is either something you can accept or refuse. You chose to refuse it and asked for your account to be closed. There was nothing else to say or that we could do after that, unless you're prepared to verify now and sign for deposits later?

For what it is worth: If I had to ask you to send in verification documents, the length of time for your withdrawal to be processed would only be affected by how long you took to send those documents in. I.e. we're pretty quick when it comes to cashouts - any delay is not on our end. I hope you will get to experience this for yourself, should you change your mind.

Apologies if you feel you did not get treated properly and also that we could not fully verify you upfront.

Regards,
Dieter

Perhaps it's worth considering WHY players sometimes want to be verified up front. There have been cases where players have been asked to supply impossible to obtain documentation once they cash out, and so naturally some players want to make certain that their documentation is good enough before they even deposit. A total lack of flexibility sometimes means players have to walk away from a perfectly legitimate win in the eyes of the casino purely because their government doesn't supply it's citizens with documents the casino is prepared to accept. These players then have to chase around looking for the closest alternatives that the casino will accept, often at great expense and sometimes having to involve notaries or solicitors. The industry only has itself to blame for this.

This "sign for deposits" idea is 99% BS anyway. There is no requirement for this in a cardholder not present transaction, and it does not give a casino any additional protection unless they are going to take a player to court over something, which isn't going to happen with any US facing brand.

As more and more tales of players getting shafted at the documentation stage surface, the demand for up front verification will increase. Players who have already suffered the springing of documentation "traps" often state that in future they will get verified up front, and as far as ID is concerned, this shouldn't be a problem.

Playtech have a notorious trap of "Please get these documents notarised and then post them to our office in the Philippines". Most players would prefer to know this up front so that they can choose to walk away.

As for finding a casino that will verify what it can up front, there are plenty. They probably realise that the law and their licensing conditions are broken as soon as they accept a bet from a player who is faking who they are or using "dirty" money, and the more bets they accept from such a player, the deeper in the hole they get themselves.

Many use an up front electronic check, but when this fails some will lock the account mid way through the first session and ask for documents. This is even MORE annoying for players than being asked to verify up front.

Maybe it would be worth adding whether accredited casinos are prepared to verify documents up front on request as a way to help players who have unusual personal circumstances which leave them vulnerable to documentation problems.
 

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