Guts CHARGE you to deposit and withdraw with them ?

Nottsogreen

Experienced Member
MM
Joined
Jun 27, 2008
Location
Nottingham, UK
SO, reading (frequently !) on here how wonderful Guts are though i would give them a try.

Opened account and went to deposit. Strange i thought, they don't have a DEBIT card option, only Credit ?

I queried with Chat, (lovely helpful person!) who tells me that they treat debit as credit and charge 2.5% on deposits.

Surely that instantly makes the RTP lower no ?

In addition to that, they also charge £2.50 per withdrawal !

SO depositing £100 (say) and playing for an hour and breaking even, actually means that you will get £95 back.

Surely that is (in this case) a 5% reduction in RTP before you have spun a reel ???


Im now trying hard to think of ANY operator that charges for Deposits !!
 
i use neteller and never have to pay a charge for a deposits at guts.

But its correct that they charge you for withdrawing.

My opinion on that:
That was ok for me last year since Guts process their withdraws under 2 hours which was very fast at that time.

But this year the charge is "outdated" since betsafe+casinoeuro process my withdraws now INSTANT without any charge.
Also redbet process my withdraws usually under 2 hours without any charge.
 
But in a competetive marketplace

I appreciate that the fast payouts are a very positive thing.

But surely this should simply be a USP, not a chargeable item ! ;-)

These games (range of games etc) are available at many places, why would we choose GUTS over Bet-at ?

I just find it stunning in such a fast paced industry that a relative newcomer, highly praised for other areas of operations has such an archaic charge in place !

/goes off to sign up at Bet-AT
 
SO, reading (frequently !) on here how wonderful Guts are though i would give them a try.

Opened account and went to deposit. Strange i thought, they don't have a DEBIT card option, only Credit ?

I queried with Chat, (lovely helpful person!) who tells me that they treat debit as credit and charge 2.5% on deposits.

Surely that instantly makes the RTP lower no ?

In addition to that, they also charge £2.50 per withdrawal !

SO depositing £100 (say) and playing for an hour and breaking even, actually means that you will get £95 back.

Surely that is (in this case) a 5% reduction in RTP before you have spun a reel ???


Im now trying hard to think of ANY operator that charges for Deposits !!




I know that Vera&John and MrGreen also charges 2,5% for deposit with Visa/MasterCard.

Looking forward hearing someone give an accurate answer to the RTP question.
 
It doesn't effect the RTP on the games, obviously.

But I can see where the OP is coming from: A deposit costing him £100 effectively only gives him £95 to play with.
This is equivalent to playing the £100 through once on a 95% RTP slot and achieving exactly that return.

It does seem harsh, but it depends on the full T&Cs of the casino. If you only have to wager your deposit x1 (or less) then I can see why they want to cover their transaction costs. But for players taking a bonus (with associated WR) or wagering their money through multiple times, it doesn't seem right to me.

Something else to discuss at LAC next weekend! ;)

KK
 
deposits should never have any charges put to them even cards , yes im all for the 2,50 on withdrawals but i just wouldnt deposit at any casinos that is going to charge me , i would just close the account & move on.
 
SO, reading (frequently !) on here how wonderful Guts are though i would give them a try.

Opened account and went to deposit. Strange i thought, they don't have a DEBIT card option, only Credit ?
That credit card section includes debit cards. All casinos that accept credit cards accept debit cards and the fees for them are the same.
Im now trying hard to think of ANY operator that charges for Deposits !!
Vast majority of casinos charge for credit/debit card deposits, usually that 2.5%.
 
Anyways Guts is exceptionally generous with free spins, that do not require any wagering, without withdrawal fees this could be easily exploited.
 
It isn't really a question of opinion, fact is that clear majority of casinos charge for credit/debit card deposits, somewhere between 75-90% of casinos.

Hmm. I don't agree with you that the number is that high. Maybe this is worth a thread of it's own :)
 
certainly not 75 - 90% of casinos charge as some person pointed out, But there is some that do.

I personally do not mind this & Im a a small roller, Like the OP pointed out

I queried with Chat, (lovely helpful person!) who tells me that they treat debit as credit and charge 2.5% on deposits

Well do you not think a few quid is well worth the effort for great service and super quick withdraws, I mean its hard to get good cs now days and great bonuses, Free spins with no wager, You can probably count on one hand how many casinos give free withdraw/deposit along with good CS & fast cashouts, Some of the sites I play are bloody nightmare, 3-4 days pending, CS that have not a brain cell between them, I play as I have more luck at these palaces,

So all in all its not going to break the break the bank, and alow it does not effect the RTP if we knew we was always only going to get our cash back at the best of times than why would we not just be playing free play?
 
Yup.. let's do that kk. . I'll be there
If you see me - come and have a chat!
And maybe a :cheers:

I should be easy to spot - I'll almost certainly be wearing my black KK polo shirt... :rolleyes:
 

Attachments

  • KKshirt.jpg
    KKshirt.jpg
    22.7 KB · Views: 189
Playtech donot charge

It isn't really a question of opinion, fact is that clear majority of casinos charge for credit/debit card deposits, somewhere between 75-90% of casinos.

Playtech donot charge credit card and withdrawal,but payment after 4 days to be processed.
 
Paying a small, almost insignificant fee for a deposit or withdrawal doesn't bother me as a small but very regular depositor at Guts.

They offer so many pluses to more than make up for this and are very generous if you have an ongoing bad run and as mentioned with regular wager free, FREE spins.

What bothers me is regular poor game time for my deposits at bad casinos when the end result is always a lose getting nowhere near the wagering and the casino managers are not interested, the total opposite of Guts (not gonna name the guilty party on this one but it starts with 'S' ends in 'N' and has 3.14 in the middle :p )

Guts is great, simple as and the fee will never bother me, honestly I don't even think about it now, just make sure I leave odd 50p in gaming bank account or use a ukash when depositing and allow an extra couple of quid when withdrawing, lets face it is only 6-7 spins at minimum bets its costing us :)

All the best!!!!
 
What other Casino offers weekly free spins with no wagering on them. Without these charges, which protect the casino from abusers of these freespins, we would all not be able to benefit from this weekly offer.

On a side note I had problems depositing on Thursday night due to some GUTS technical problems, in readiness for the 60 free spins offer over the weekend. Emailed Ben late last night, who came back within minutes, but also chucked in a further 30 free spins for the convenience. Who else offers that sort of service?

I've said it before, they offer the best service around and (especially considering their size against the behemoths like 32red) deserve all the praise and success they get.
 
The fees on DEBIT card transactions are so small that charging a fee based on a percentage of the amount deposited is nothing short of profiteering. It's different for credit cards as the banks DO charge a percentage based fee. Many holiday companies will add a 2% surcharge for credit cards, not for debit cards, which they prefer.

The answer here is of course Neteller (or Skrill), yet other casinos seem to actively deter players from using Neteller by either banning Neteller users from any of the promotions, adding much higher WR, or imposing a max cashout that only applies on winnings derived from a Neteller deposit.

32Red justified their removal of weekend processing by saying that it wouldn't affect the 90% of their players that used cards, and that they didn't want players moving from cards to Neteller because of weekend processing thee being a real benefit.

Guts on the other hand, are trying to deter players from using cards to deposit by charging a fee, but making deposits via Neteller and Skrill fee free. Whilst there is a fee for withdrawals, by encouraging players to use Neteller and Skrill for deposits, they are making it more likely that they will be processing payments back to these wallets, rather than back to cards.

This would deter me from using cards at Guts in the same way that imposing bonus bans and max cashouts on Neteller deposits would discourage me from using Neteller (and probably from playing altogether at such a venue).
 
Here is a bit I just googled, Abit old

You do not have permission to view link Log in or register now.



The fees on DEBIT card transactions are so small that charging a fee based on a percentage of the amount deposited is nothing short of profiteering. It's different for credit cards as the banks DO charge a percentage based fee. Many holiday companies will add a 2% surcharge for credit cards, not for debit cards, which they prefer.

The answer here is of course Neteller (or Skrill), yet other casinos seem to actively deter players from using Neteller by either banning Neteller users from any of the promotions, adding much higher WR, or imposing a max cashout that only applies on winnings derived from a Neteller deposit.

32Red justified their removal of weekend processing by saying that it wouldn't affect the 90% of their players that used cards, and that they didn't want players moving from cards to Neteller because of weekend processing thee being a real benefit.

Guts on the other hand, are trying to deter players from using cards to deposit by charging a fee, but making deposits via Neteller and Skrill fee free. Whilst there is a fee for withdrawals, by encouraging players to use Neteller and Skrill for deposits, they are making it more likely that they will be processing payments back to these wallets, rather than back to cards.

This would deter me from using cards at Guts in the same way that imposing bonus bans and max cashouts on Neteller deposits would discourage me from using Neteller (and probably from playing altogether at such a venue).
 
Here is a bit I just googled, Abit old

You do not have permission to view link Log in or register now.

I do remember this, but also that the guilty parties (Ryanair etc) simply found a way to circumvent the rules and carry on ripping of the customer (new admin fees).

This quote illustrates my point though:-

While transaction processing costs vary by provider, consumer group Which? has previously said it believes retailers pay no more than 20p for debit card transactions, and no more than 2% of transactions with credit cards.

This is where there would be considerable profiteering when charging the fee on DEBIT cards as well as credit cards.

There is some newer legislation in the pipeline that will be aimed at the card providers themselves. They are set to be banned from charging retailers much more than the actual cost of processing. This is aimed at credit cards in particular, and should see an end to all card purchase fees (that is the intent anyway, and any company that starts using loopholes to carry on profiteering may be in trouble - this is an EU directive, not merely a local law). It'll take some while to get implemented, but it might not stop the "admin fee" or "booking fee" dodge, although these could become the next target.

Part of the earlier rules prevented card fees from being hidden, then sprung right at the end. All obligatory extras now have to be shown as part of the price advertised, which is why Ryanair always have one obscure payment method that is fee free - it means the fees are no longer "obligatory", so can still be hidden and sprung on customers right at the end. People who know the system do still get the better of Ryanair, and it seems Ryanair don't mind because many other customers end up getting shafted through NOT knowing the ways Ryanair turns that headline £1 flight into something that could end up more expensive than going by one of the more premium carriers. For starters, the flight is £1, the card fee is £5 (it's also 1 way, so to get back home it's £2 and 2x£5 card fees) - that's quite an increase even before we think about luggage and actually checking in for the flight at the airport.
 
Apologies for not reading the entire thread and my views may have already been stated, but for my 2 cents, coming from someone who works in the industry mainly as customer support but with links to the banking section, charging of debit cards is absurd, ever made a deposit via visa debit? most times it will ask you for a password, thats 60 seconds of your time your spending to deposit. i mention this as ive seen hundreds if not thousands of withdrawal transactions from my casino, and let say this, no bank cares who you send money to, i could send each and every person reading this post a million £ in less than 60 seconds if i was so inclined, the point being any casino charging fees for DEPOSITS is one i avoid, bare in mind i work for a uk casino, of which 99% of w/ds come from uk players, maybe its that fact that means our w/ds are free and fast, however with most casinos being based abroad their legislation may well be different.

With all that said i refuse to play at casinos that charge me to deposit, my thinking is if im going to gamble £100 with you, im gambling £100, not whatever you leave me with once ive decided ill deposit. w/d fees im more lenient on, i understand more than most that time is a big factor in w/ds, from checking playing logs to make sure a win is legit to actually setting up a bank transfer, especially overseas, so ill pay a minimum fee for that, but if you intend to charge me to make a deposit dont expect my business.

my last point on the topic would be this, there are plenty of casinos that offer no fees on deposits and w/ds, such as betat, bet365, 32 red ect, accredited casinos who offer excellent customer serivice, so my last point is why on earth would i pay fees at a casino, and please bare in mind i think guts are a very, very respected and good casino, fees when i have others that wont charge me?
 

Users who are viewing this thread

Meister Ratings

Back
Top