Casino Estrella not paying!

Hi there, I am looking for some advice. I recently registered and played on casino estrella, I deposited a fair sum of money however my luck was in and I withdrew 1000 euro. This was last week. I have checked on a daily basis to see what was happening with my withdrawal. I sent in all verification docs as required and have been told they are fine but still no payout. I have been in contact with live chat who continually tell different stories about why I haven't been paid. They are now telling me that they are changing payment provider and they won't start paying out until next Monday (12th jan) is this right, I am worried that they won't pay as they seem to be playing silly games. I asked the live chat why they can accept deposits but can't payout, surely they shouldn't be operating if they are unable to pay players! So far the worst experience I've ever had from a casino! Any help would be great!

Hey Beaker,

You may want to have a look at this thread: https://www.casinomeister.com/forums/threads/casino-estrella.54443/?t=54443.

I hope you get paid soon!

thanks

Thank you. They are a nightmare. I hoped they would have a rep on here that could sort the problem or at least explain what's going on a bit better than the customer support!

Casino named after Swedish Crisps (chips in Swedish/Danish) They do taste yum yum but seriously that name calls for stay clear

PaaskeDKnowUK said:

Casino named after Swedish Crisps (chips in Swedish/Danish) They do taste yum yum but seriously that name calls for stay clear

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Or perhaps that Estrella means "Star" in spanish?

C-Sharp said:

Or perhaps that Estrella means "Star" in spanish?

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Anagram of 'last reel' ??

Hi guys I wrote a thread last week about casino estrella, I have had a withdrawal sitting with them since last Monday, the 4th I believe. They still haven't paid. Their support constantly tells me to be patient that they have a backlog but refuse to tell me when I will be paid my winnings. Do they have a representative on casino meister? Can you help? Any advice would be greatly appreciated.

beaker654 said:

Hi guys I wrote a thread last week about casino estrella, I have had a withdrawal sitting with them since last Monday, the 4th I believe. They still haven't paid. Their support constantly tells me to be patient that they have a backlog but refuse to tell me when I will be paid my winnings. Do they have a representative on casino meister? Can you help? Any advice would be greatly appreciated.

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You should have posted again in this thread - not start another new one on the same issue - that is frowned upon on the forum

Casinos Reps are listed under "i-Gaming Reps" in the menu bar at the top of the forum - and no, Estrella don't have one here.

If anyone could help with this not well known Betsoft casino, they probably would have by now.
If you think you've got as far as you can trying to sort the problem yourself, then you can Pitch-A-Bitch:
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.
(Estrella are NOT on those lists - so you can PAB)

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK

Do not cross post. Thank you.

casino estrella have now paid!

Hi folks, casino estrella have now paid my winnings. Many thanks.