Ask a petition for my english, enjoyed google translator
03/12/2014 ordered payment of a prize of 2,000 rubles (about $ 30) to the purse Webmoney.After weeks of waiting for the money purse and not received.In support service casino said that there were some problems with currency conversion, and that the payment made 08/12/2014 and within 24-72 hours the money will go to purse.After week money,I did not received.Technical support different days when the payment was made, the December 5 then 8.They said that the money paid.I sent them an e-mail history of operations in webmoney where you can see that I did not receive anything.Each time you access the customer support, please send me back the transaction history webmoney say that they have not received anything.And it lasts very slowly.Always asked to wait 24-48 hours.They said that I needed to contact support webmoney.On the request to provide all payment details including WmtransID responded unfortunately we dont accepted online statements.If they do not pay such a small winnings, what will happen to the great.Here are the latest logs chat.
You are being connected with our support team. Thank you for your patience.
'Angela' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat.
Angela: Hi , thank you for contacting support, how are you doing today?
Denis: When will I receive my winnings? !!!! Ordered payment on December 3 !!!!
Angela: I'll gladly look into this for you, please give me a quick moment to review for you?
Angela: I see the amount of 2000 was paid to your webmoney account on the 5th
Denis: And where are they? !!!!
Angela: The payment was definitely made on our side, I will need you to send a statement of your webmoney account so that we can confirm the funds were not received and investigate with our processors
Angela: Please send to credit@casinodesk.com
Denis: December 12 I sent you mail my story on the operation webmoney mail credit@casinodesk.com !!!!!!!!
Angela: One moment for me please
Angela: Thank you for holding
Angela: It seems we have not received your email
Angela: Could you please send it to floormanager@casinodesk.com
Denis: sent
Angela: Thank you
Angela: Denis could you please send through a generated bank statement stamped by your bank?
Denis: What bank?! This payment purse webmoney!
Denis: This is a story in operation webmoney! What else ?! Bank
Denis: webmoney
Angela: Denis I am going to have to escalate this matter to our finance department
Denis: Go now to the finance department and understand where lost my winnings! How long can you wait!
Angela: I have to escalate this Denis
Angela: It could take up to 24 - 48 hours for them to investigate
Denis: you're so each time!!!
Angela: I am trying to help you, I do understand why you are frustrated and I do apologize for all the inconvenience caused
Denis: You're so every time!
Denis: I will write in the complaint to casinomeister.com other gaming forums
Angela: I have escalated for you, please give it 24 - 48 hours
Denis: I'm waiting for 24 hours then write a complaint to the casinomaister.com and other gaming forums
Angela: Is there anything else I can help you with today?
'Iris' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat.
Iris: Thank you for contacting support, how are you doing today?
Denis: How are things progressing in the financial department of my question?
Iris: Thank you for waiting. I'll be with you in just a moment.
Iris: how much did you withdraw?
Denis: I ordered the payment of 3 December 2000 rubles!!!
Denis: You do not even know
Iris: one moment
Iris: we paid it on the 8th
Denis: Well, where are they? !!
Iris: web money account
Iris: you should receive it this week
Denis: One operator says that paid 5 numbers, the other says that the number of paid 8
Denis: So where is the money? !!
Iris: it will clear this week
Denis: I have already sent you a history of operations in vebmoney!nor any money has been received!
Denis: I promise your second week listen
Denis: How much more can you expect!
Iris: I will be right with you.
Iris: I'm sorry for the delay. I'll be right with you.
Iris: I'm sorry for the delay. I'll be right with you.
Iris: this week Denis
Iris: you can expect your funds this week
Denis: Why such confidence?
Denis: Last week I heard the same thing
Iris: 5-7 working days is the turn around time
Iris: we still within the turn around time to clear
Denis: Said that 2 working day
Denis: Why so long!
Iris: sorry for the delay caused Denis
Iris: you money will be in your account this weel
Iris: 8week
Iris: Is there anything else I can help you with today?
Denis: When will the money on a purse?
Denis: And what is connected with this delay?
Iris: i do not know, i have asked the finance team to let us know. we will send a email as soon as received
Denis: And who knows?
Iris: they will be letting us know once there is a response
Denis: These are called your "faster withdrawls"
Iris: Is there anything else I can help you with today?
Ana: Thank you for contacting support, how are you doing today?
Denis: In short tak.A write a complaint to the casinomaister.com and other gaming forums that you do not pay winnings
Ana: I can see in the last chat that we have confirmed the payment on our side, and you have been asked for proof that you have not received the payment.
Denis: I sent you the history of operations of webmoney where you can see that I did not receive anything!
Ana: please send a confirmation up to date, today, and do inquire with them for the payment confirmation transaction
Ana: that was given to you in the last chat.
Ana: Is there anything else I can help you with today?
Denis: wait
Ana: sure
Denis: sent
Denis: Check-mail floormanager@casinodesk.com
Ana: one moment please so I can confirm when it has been received.
Denis: sent another shot there is better seen
Denis: check again Mail
Ana: Thank you for waiting. I'll be with you in just a moment.
Ana: I have received it
Denis: send to floormanager@casinodesk.com
Ana: I'm sorry for the delay. I'll be right with you.
Ana: I will be right with you.
Ana: Denis I will escalte the screen shot for you to the finance department, but I do believe that a formal statement will be requiered webmoney
Denis: what's next?
Ana: please do request a formal statement from webmoney.
Denis: Why should I ask for a statement webmoney!
Denis: You do not even have confirmation that you made the payment
Ana: Denis the confirmation details were given to you .
Denis: When?
Ana: on the last chat with my colleague Angela.
Denis: You can not apply to webmoney?Screenshots from webmoney I give you
Ana: Denis you being the owner of the account are the one entitled to ask for any formal statement.
Denis: In general so I write a complaint to the casinomaister.com and other gaming forums + Lay chat logs And let the people who decides to believe you or not.
Denis: I'm tired of you two weeks to correspond
Ana: Denis, please provide the statement so it can be checked.
Ana: May I do anything else for you at this moment?
Denis: Give a confirmation that the payment of the purse webmoney was produced.
Jayson: Hi , thank you for contacting support, how are you doing today?
Denis: Give a confirmation that the payment of the purse webmoney was produced.
Jayson: May I please have your registered account number or email address?
Jayson: thank you
Jayson: Payment Confirmation received from the webmoney is as follows: fb643be7-837c-e411-87f9-0050568a2f55
Jayson: please contact webmoney for a statement
Jayson: Is there anything else I can help you with today?
Dwayne: Thank you for contacting support, how are you doing today?
Denis: Give me proof of payment of the winnings in my purse in Webmoney.Specify all payment details including WmtransID
Dwayne: Denis , Please hold one moment while I check your account. I am going to be as quick as I can.
Dwayne:
Denis: you there?
Dwayne: Denis , your withdrawal has been paid on the 08/12/2014
Dwayne: the funds take 1 - 3 working days to reach you
Dwayne: you should receive the funds in the next 24 hours
Dwayne: Thank you for waiting. I'll be with you in just a moment.
Denis: In the morning, you said that I should address in support Webmoney
Denis: Where did that money come information within 24 hours?
Denis: If they do not like the number 8 can not do?
Dwayne: Denis , I really dont understand what you are referring to ?
Denis: When I get a win on the purse in Webmoney?
Dwayne: I'm sorry for the delay. I'll be right with you.
Dwayne: I will be right with you.
Dwayne: you should receive the funds within 24 hours
Denis: from this information?
Dwayne: Which information ?
Denis: you should receive the funds within 24 hours
Denis: please do request a formal statement from webmoney Denis, please provide the statement so it can be checked.
Denis: In the morning you wrote to me
Denis: What has changed now?
Dwayne: the time frame has not past yet
Dwayne: if you would like us to trace the funds
Dwayne: that is what we will need
Denis: When was make a payment?
Dwayne: 8-12-2014
Denis: Why funds are still not credited to my account in webmoney?
Dwayne: once we pay the funds it takes 1 - 3 working days to reach you
Dwayne: Denis if you would like us to trace the funds , please send us a statement .
Denis: How many working day has passed since December 8?
Dwayne: today is the 3 rd one since the payment has been made
Denis: It took six working days
Dwayne: what do you mean ?
Denis: you write 1 - 3 working days to reach you
Denis: It took six working days
Denis: what?
Denis: Say what?
Dwayne: Denis , when did I say it will take 6 working days .
Denis: In the said will take 1-3 working days, and passed 6 working days
Dwayne: Thank you for waiting. I'll be with you in just a moment.
Dwayne: you will need to send us a statement from the 8 th .
Denis: What statement?
Dwayne: I'm sorry for the delay. I'll be right with you.
Dwayne: webmoney statement ?
Denis: If the payout was made on December 8, can I get all the details of payment including WmtransID?
Dwayne: I will be right with you.
Dwayne: I'm sorry for the delay. I'll be right with you.
Dwayne: Denis , we will first need a statement from you
Dwayne: showing the funds didnt get paid into your account
Denis: I have twice sent you a picture of my story opretsy in webmoney That money in my wallet did not receive!
Denis: I have twice sent you a picture of my story operations in webmoney That money in my wallet did not receive!
Dwayne: I will be right with you.
Dwayne: unfortunately we dont accepted online statements
Denis: what?
Dwayne: Thank you for waiting. I'll be with you in just a moment.
Dwayne: do you mind sending the statement again
Dwayne: you can send it to floormanager@casinodesk.com
Denis: again?
Dwayne: yes please
Dwayne: I dont see that we have it yet
Denis: sent
Dwayne: thank you
Dwayne: please allow up to 30 minutes for the email to come through
Dwayne: once we receive the email I will send it through to our banking team
Dwayne: Is there anything else I can help you with today?
Denis: yes you have sent 2 times!
Dwayne: I will be right with you.
John: Hi Denis
Denis: Give me proof of payment of the winnings in my purse in Webmoney.Specify all payment details including WmtransID
John: I will be right with you.
John: Please allow me a moment to access and review your account please.
John: Hi Denis, did you manage to get an original statement from Webmoney as the one that you send was not accepted?
Denis: I need all payment details including WmtransID
John: Is there a specific date range that you have that you need us to search for?
Denis: In webmoney responded that they need need all payment details including WmtransID
Denis: I need proof of payment of the winnings in my purse in Webmoney.Specify all payment details including WmtransID
John: No problem I will send a request to have that emailed to you. Please allow up to 24-48 hours to receive the payments proof requested
Denis: Why do I have to again give so long !!!!!!
Denis: Send me now all mail
John: We send a request and they are dealt with on a first come first serve basis. It can happen that you receive it before that time as well
Casinomeister's review of Euro Palace can be found here.
03/12/2014 ordered payment of a prize of 2,000 rubles (about $ 30) to the purse Webmoney.After weeks of waiting for the money purse and not received.In support service casino said that there were some problems with currency conversion, and that the payment made 08/12/2014 and within 24-72 hours the money will go to purse.After week money,I did not received.Technical support different days when the payment was made, the December 5 then 8.They said that the money paid.I sent them an e-mail history of operations in webmoney where you can see that I did not receive anything.Each time you access the customer support, please send me back the transaction history webmoney say that they have not received anything.And it lasts very slowly.Always asked to wait 24-48 hours.They said that I needed to contact support webmoney.On the request to provide all payment details including WmtransID responded unfortunately we dont accepted online statements.If they do not pay such a small winnings, what will happen to the great.Here are the latest logs chat.
You are being connected with our support team. Thank you for your patience.
'Angela' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat.
Angela: Hi , thank you for contacting support, how are you doing today?
Denis: When will I receive my winnings? !!!! Ordered payment on December 3 !!!!
Angela: I'll gladly look into this for you, please give me a quick moment to review for you?
Angela: I see the amount of 2000 was paid to your webmoney account on the 5th
Denis: And where are they? !!!!
Angela: The payment was definitely made on our side, I will need you to send a statement of your webmoney account so that we can confirm the funds were not received and investigate with our processors
Angela: Please send to credit@casinodesk.com
Denis: December 12 I sent you mail my story on the operation webmoney mail credit@casinodesk.com !!!!!!!!
Angela: One moment for me please
Angela: Thank you for holding
Angela: It seems we have not received your email
Angela: Could you please send it to floormanager@casinodesk.com
Denis: sent
Angela: Thank you
Angela: Denis could you please send through a generated bank statement stamped by your bank?
Denis: What bank?! This payment purse webmoney!
Denis: This is a story in operation webmoney! What else ?! Bank
Denis: webmoney
Angela: Denis I am going to have to escalate this matter to our finance department
Denis: Go now to the finance department and understand where lost my winnings! How long can you wait!
Angela: I have to escalate this Denis
Angela: It could take up to 24 - 48 hours for them to investigate
Denis: you're so each time!!!
Angela: I am trying to help you, I do understand why you are frustrated and I do apologize for all the inconvenience caused
Denis: You're so every time!
Denis: I will write in the complaint to casinomeister.com other gaming forums
Angela: I have escalated for you, please give it 24 - 48 hours
Denis: I'm waiting for 24 hours then write a complaint to the casinomaister.com and other gaming forums
Angela: Is there anything else I can help you with today?
'Iris' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat.
Iris: Thank you for contacting support, how are you doing today?
Denis: How are things progressing in the financial department of my question?
Iris: Thank you for waiting. I'll be with you in just a moment.
Iris: how much did you withdraw?
Denis: I ordered the payment of 3 December 2000 rubles!!!
Denis: You do not even know
Iris: one moment
Iris: we paid it on the 8th
Denis: Well, where are they? !!
Iris: web money account
Iris: you should receive it this week
Denis: One operator says that paid 5 numbers, the other says that the number of paid 8
Denis: So where is the money? !!
Iris: it will clear this week
Denis: I have already sent you a history of operations in vebmoney!nor any money has been received!
Denis: I promise your second week listen
Denis: How much more can you expect!
Iris: I will be right with you.
Iris: I'm sorry for the delay. I'll be right with you.
Iris: I'm sorry for the delay. I'll be right with you.
Iris: this week Denis
Iris: you can expect your funds this week
Denis: Why such confidence?
Denis: Last week I heard the same thing
Iris: 5-7 working days is the turn around time
Iris: we still within the turn around time to clear
Denis: Said that 2 working day
Denis: Why so long!
Iris: sorry for the delay caused Denis
Iris: you money will be in your account this weel
Iris: 8week
Iris: Is there anything else I can help you with today?
Denis: When will the money on a purse?
Denis: And what is connected with this delay?
Iris: i do not know, i have asked the finance team to let us know. we will send a email as soon as received
Denis: And who knows?
Iris: they will be letting us know once there is a response
Denis: These are called your "faster withdrawls"
Iris: Is there anything else I can help you with today?
Ana: Thank you for contacting support, how are you doing today?
Denis: In short tak.A write a complaint to the casinomaister.com and other gaming forums that you do not pay winnings
Ana: I can see in the last chat that we have confirmed the payment on our side, and you have been asked for proof that you have not received the payment.
Denis: I sent you the history of operations of webmoney where you can see that I did not receive anything!
Ana: please send a confirmation up to date, today, and do inquire with them for the payment confirmation transaction
Ana: that was given to you in the last chat.
Ana: Is there anything else I can help you with today?
Denis: wait
Ana: sure
Denis: sent
Denis: Check-mail floormanager@casinodesk.com
Ana: one moment please so I can confirm when it has been received.
Denis: sent another shot there is better seen
Denis: check again Mail
Ana: Thank you for waiting. I'll be with you in just a moment.
Ana: I have received it
Denis: send to floormanager@casinodesk.com
Ana: I'm sorry for the delay. I'll be right with you.
Ana: I will be right with you.
Ana: Denis I will escalte the screen shot for you to the finance department, but I do believe that a formal statement will be requiered webmoney
Denis: what's next?
Ana: please do request a formal statement from webmoney.
Denis: Why should I ask for a statement webmoney!
Denis: You do not even have confirmation that you made the payment
Ana: Denis the confirmation details were given to you .
Denis: When?
Ana: on the last chat with my colleague Angela.
Denis: You can not apply to webmoney?Screenshots from webmoney I give you
Ana: Denis you being the owner of the account are the one entitled to ask for any formal statement.
Denis: In general so I write a complaint to the casinomaister.com and other gaming forums + Lay chat logs And let the people who decides to believe you or not.
Denis: I'm tired of you two weeks to correspond
Ana: Denis, please provide the statement so it can be checked.
Ana: May I do anything else for you at this moment?
Denis: Give a confirmation that the payment of the purse webmoney was produced.
Jayson: Hi , thank you for contacting support, how are you doing today?
Denis: Give a confirmation that the payment of the purse webmoney was produced.
Jayson: May I please have your registered account number or email address?
Jayson: thank you
Jayson: Payment Confirmation received from the webmoney is as follows: fb643be7-837c-e411-87f9-0050568a2f55
Jayson: please contact webmoney for a statement
Jayson: Is there anything else I can help you with today?
Dwayne: Thank you for contacting support, how are you doing today?
Denis: Give me proof of payment of the winnings in my purse in Webmoney.Specify all payment details including WmtransID
Dwayne: Denis , Please hold one moment while I check your account. I am going to be as quick as I can.
Dwayne:
Denis: you there?
Dwayne: Denis , your withdrawal has been paid on the 08/12/2014
Dwayne: the funds take 1 - 3 working days to reach you
Dwayne: you should receive the funds in the next 24 hours
Dwayne: Thank you for waiting. I'll be with you in just a moment.
Denis: In the morning, you said that I should address in support Webmoney
Denis: Where did that money come information within 24 hours?
Denis: If they do not like the number 8 can not do?
Dwayne: Denis , I really dont understand what you are referring to ?
Denis: When I get a win on the purse in Webmoney?
Dwayne: I'm sorry for the delay. I'll be right with you.
Dwayne: I will be right with you.
Dwayne: you should receive the funds within 24 hours
Denis: from this information?
Dwayne: Which information ?
Denis: you should receive the funds within 24 hours
Denis: please do request a formal statement from webmoney Denis, please provide the statement so it can be checked.
Denis: In the morning you wrote to me
Denis: What has changed now?
Dwayne: the time frame has not past yet
Dwayne: if you would like us to trace the funds
Dwayne: that is what we will need
Denis: When was make a payment?
Dwayne: 8-12-2014
Denis: Why funds are still not credited to my account in webmoney?
Dwayne: once we pay the funds it takes 1 - 3 working days to reach you
Dwayne: Denis if you would like us to trace the funds , please send us a statement .
Denis: How many working day has passed since December 8?
Dwayne: today is the 3 rd one since the payment has been made
Denis: It took six working days
Dwayne: what do you mean ?
Denis: you write 1 - 3 working days to reach you
Denis: It took six working days
Denis: what?
Denis: Say what?
Dwayne: Denis , when did I say it will take 6 working days .
Denis: In the said will take 1-3 working days, and passed 6 working days
Dwayne: Thank you for waiting. I'll be with you in just a moment.
Dwayne: you will need to send us a statement from the 8 th .
Denis: What statement?
Dwayne: I'm sorry for the delay. I'll be right with you.
Dwayne: webmoney statement ?
Denis: If the payout was made on December 8, can I get all the details of payment including WmtransID?
Dwayne: I will be right with you.
Dwayne: I'm sorry for the delay. I'll be right with you.
Dwayne: Denis , we will first need a statement from you
Dwayne: showing the funds didnt get paid into your account
Denis: I have twice sent you a picture of my story opretsy in webmoney That money in my wallet did not receive!
Denis: I have twice sent you a picture of my story operations in webmoney That money in my wallet did not receive!
Dwayne: I will be right with you.
Dwayne: unfortunately we dont accepted online statements
Denis: what?
Dwayne: Thank you for waiting. I'll be with you in just a moment.
Dwayne: do you mind sending the statement again
Dwayne: you can send it to floormanager@casinodesk.com
Denis: again?
Dwayne: yes please
Dwayne: I dont see that we have it yet
Denis: sent
Dwayne: thank you
Dwayne: please allow up to 30 minutes for the email to come through
Dwayne: once we receive the email I will send it through to our banking team
Dwayne: Is there anything else I can help you with today?
Denis: yes you have sent 2 times!
Dwayne: I will be right with you.
John: Hi Denis
Denis: Give me proof of payment of the winnings in my purse in Webmoney.Specify all payment details including WmtransID
John: I will be right with you.
John: Please allow me a moment to access and review your account please.
John: Hi Denis, did you manage to get an original statement from Webmoney as the one that you send was not accepted?
Denis: I need all payment details including WmtransID
John: Is there a specific date range that you have that you need us to search for?
Denis: In webmoney responded that they need need all payment details including WmtransID
Denis: I need proof of payment of the winnings in my purse in Webmoney.Specify all payment details including WmtransID
John: No problem I will send a request to have that emailed to you. Please allow up to 24-48 hours to receive the payments proof requested
Denis: Why do I have to again give so long !!!!!!
Denis: Send me now all mail
John: We send a request and they are dealt with on a first come first serve basis. It can happen that you receive it before that time as well
Casinomeister's review of Euro Palace can be found here.
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