ComradeBuka
Dormant account
- Joined
- Oct 16, 2014
- Location
- Sweden
Hi guys,
I signed up for BGO a few weeks ago.
I got some free spins and was lucky enough to work those spins to £212 (including a small deposition of 10 GBP which is required to be able to withdraw).
I have submitted all documents they have asked for and been approved. Along with the approval I went to my account and took a gander. There is only £110.
I also got the following per email:
So they cancelled my withdrawal and kept half my winnings.
What can I do?
Sincerely,
CB
P.S. Not sure if this is the correct place to post this. My apologies if not. D.S.
I signed up for BGO a few weeks ago.
I got some free spins and was lucky enough to work those spins to £212 (including a small deposition of 10 GBP which is required to be able to withdraw).
I have submitted all documents they have asked for and been approved. Along with the approval I went to my account and took a gander. There is only £110.
23/10/2014 09:21:28 Adjustment Committed Contact Customer Services for More Information -£80.95 £110.00
23/10/2014 09:20:17 Adjustment Committed Contact Customer Services for More Information -£21.27 £190.95
23/10/2014 09:11:42 Withdraw Aborted Withdrawal with ************4433 10/2017 £212.00 £212.22
23/10/2014 07:49:18 Withdraw Aborted Withdrawal with ************4433 10/2017 -£212.00 £0.22
I also got the following per email:
The Finance Team have also asked us to point out that they have left your deposit and £100 of winnings in your account - everything above this was voided as unfunded players are only eligible to claim £100 of winnings at the point that the account is first funded.
So they cancelled my withdrawal and kept half my winnings.
What can I do?
Sincerely,
CB
P.S. Not sure if this is the correct place to post this. My apologies if not. D.S.