Hi there guys,
i have been having some problems with golden reef casino/casinorewards. I´m almost sad to write this,because everything is been so fine with this golden reef/casinorewards so far. I did win 1500€ and did withdraw that. I was paid to my Skrill account 1195€ from this withdraw with no problems,it went fine and did get that money to my Skrill account. Then i was wondering where is this 305€ that is missing and contacted casinorewards for that... i did see on my casino account that whole 1500€ was paid sameday. First they said that this 1195€ was refunded to my account and 305€ was paid but payments can take longer compered to refunds...okey. I did wait day more and nothing happend so i contacted them again and they told to contact Skrill with transaction number so i did call Skrill. They say that this payment of 305€ they make with misspelled e-mail address so money won´t come to my account but is still in payers account. They send me email that proves it and i send it to casinorewards three times now. And they don´t get this email they say....And now it´s my mistake with that email address linked to my Skrilll account so it´s not their mistake. Thought that was funny explaining....still they did pay first 1195€ right. Like i said i´m sad to write this because i´m gold VIP in casinorewards but i don´t like that they make me to do everything to get this right when it was clearly mistake in their end. Now i have to wait and wait...it´s not big money but still.
i have been having some problems with golden reef casino/casinorewards. I´m almost sad to write this,because everything is been so fine with this golden reef/casinorewards so far. I did win 1500€ and did withdraw that. I was paid to my Skrill account 1195€ from this withdraw with no problems,it went fine and did get that money to my Skrill account. Then i was wondering where is this 305€ that is missing and contacted casinorewards for that... i did see on my casino account that whole 1500€ was paid sameday. First they said that this 1195€ was refunded to my account and 305€ was paid but payments can take longer compered to refunds...okey. I did wait day more and nothing happend so i contacted them again and they told to contact Skrill with transaction number so i did call Skrill. They say that this payment of 305€ they make with misspelled e-mail address so money won´t come to my account but is still in payers account. They send me email that proves it and i send it to casinorewards three times now. And they don´t get this email they say....And now it´s my mistake with that email address linked to my Skrilll account so it´s not their mistake. Thought that was funny explaining....still they did pay first 1195€ right. Like i said i´m sad to write this because i´m gold VIP in casinorewards but i don´t like that they make me to do everything to get this right when it was clearly mistake in their end. Now i have to wait and wait...it´s not big money but still.