depotboys vs EuroPlay Casino

depotboys

Dormant account
PABnononaccred
Joined
Oct 15, 2014
Location
uk
[Max says: originally posted in Europlay Casino Club]

Everything you said is absolutely correct, this casino is disgusting and has no respect for anyone. They owe me cash but don't bother replying to any emails and have deleted the link for online chat from my account !!

They don't want to pay anything to anyone, they are a scam and not a casino, an absolute SCAM !!!!!





Have had issues with this casino, did not find any info about it being rogue before playing (searched web and here).

Have made around 10 deposits totalling about $2500 there as they seemed to have attractive bonuses.

Made one single withdrawal and have not been paid since December 26th.



Issues:
1. They do not have professional newsletters or communication sent to players, the only emails I got were written in plain (broken) English and said that I had a huge vip bonus - I deposited and lost with most of these.
2. They only seem to have a few support staff (about 4), all of which answer suspiciously similarly and in broken English.
3. They never answer emails sent to support@europlaycasino.com
4. Their Marvel jackpots were broken (down) 9/10 times I played there (have not had such experience at other Playtech casinos).
5. They keep lying and going back on their own word, e.g. I was told by one guy to come back in 3 hours to talk to a more technical guy, I came back and 'online support' button was not even available for the next few hours, after that they said the technical support guy was not available again.
6. They couldn't alter the currency of my account after multiple attempts and I was forced to keep paying/playing in one I didn't wish to.
7. They have not paid me since December 26th - I have kept coming back every week and asking for updates, they keep telling me 'you will have your money soon', first they said I'd have it in January right after I withdrew, then they said 2 weeks, then they said they had technical problems, then the technical problems were resolved, then they said next week, then in 72 hours, then again next week, now they just say 'we are doing our best, you will have your money soon', and basically it's been 8 weeks since withdrawal and I've pretty much lost hope for getting any money from them :(
 
Last edited by a moderator:
Everything you said is absolutely correct, this casino is disgusting and has no respect for anyone. ....

@ depotboys : I have received your PAB. Unfortunately it is incomplete and I cannot proceed until you provide the necessary information. I have sent you a PM detailing what is required of you.

Judging from the mistakes you've made in your PAB submission and the fact that you have posted here AFTER submitting your PAB it seems pretty clear that you haven't followed our procedures properly. In particular please ensure that you have read and understood the Pitch-A-Bitch FAQ. The FAQ is required reading for all PABers. Among other things the FAQ details your responsibilities in the PAB process (section 3.11), including NOT posting on our forums about your issue while the PAB is in progress.

If you know and respect the FAQ things should proceed smoothly. If you do not you will continue to waste my time and yours in which case your PAB will not end well.

Please do as we've asked and read the Pitch-A-Bitch FAQ immediately.
 

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