Non_Partisan
Dormant account
- Joined
- Oct 19, 2014
- Location
- UK
Hi,
I've perused CasinoMeister (CM) every now and then, to get an idea of the best and safest places to play, etc.
Given a recent incident, I decided to join CM and raise this issue. I have seen similar threads on this issue in the past. I am sorry if I am posting this thread in the wrong place.
On Friday, 17 October 2014, I won a £500 football bet on William Hill's (WH) Sportsbook. Feeling chuffed, I decided to play some WH Vegas games. At around 22:25, I obtained a straight flush hand. See Attachment_iii. Please note the time (22:25), amount wagered (£20 + £20) and balance (£447.32).
I was really happy. Stopped to get a print-screen. I then clicked play. This would have brought my balance down by £20 to £427.32.
I ended up winning, as per Attachment_iiii. Again, notice the time (22:26), balance (£877.32) and a return of £760 winnings.
However..... I only received £450! £877.32 - £427.32 = £450.
I contacted WH Live Chat. The said that they will escalate it to the Technical Team and get back to me. This did not happen, so a day later, I made contact again.
This was their response.
They said that their "investigation" showed that I won £450, from a £50 bet. Of course, this does not tally with the screen-shots. I requested for them to look at the relevant game logs, and we have a specific time, say, from 22:20 to 22:30 on 17 October 2014.
They just didn't seem bothered. I am sure they did nothing. It's as though they thought..... you won another 450 on top of the football wager, just be happy. This was the "feeling/aura" that I was getting.
This is very worrying. I now firmly believe that there is something wrong with WH's Vegas games. So much so, I have decided to stick to Sportsbook. Even here, I take a screenshot of every wager I place.
This is not how it's meant to be. You're supposed to be able to trust the online gaming site of your choice. I really don't understand why they can't even do a simple game review - look at the logs!!! Maybe they think that I am cheating? No worries! Feel free to examine the screenshots.
The win should have been £760, but it only returned £450. Despite it clearly stating a return of £760 itself! £310 is not the biggest amount in the world and I know that you guys and gals have dealt with way bigger sums. But it's the principle that counts. There are now so many complaints against WH, but they seem to be doing nothing about it.
I hope the WH representative on CM will see this thread and investigate.
P.S.Had to reduce size of attachments to fit on here. But can produce original screenshots.
I've perused CasinoMeister (CM) every now and then, to get an idea of the best and safest places to play, etc.
Given a recent incident, I decided to join CM and raise this issue. I have seen similar threads on this issue in the past. I am sorry if I am posting this thread in the wrong place.
On Friday, 17 October 2014, I won a £500 football bet on William Hill's (WH) Sportsbook. Feeling chuffed, I decided to play some WH Vegas games. At around 22:25, I obtained a straight flush hand. See Attachment_iii. Please note the time (22:25), amount wagered (£20 + £20) and balance (£447.32).
I was really happy. Stopped to get a print-screen. I then clicked play. This would have brought my balance down by £20 to £427.32.
I ended up winning, as per Attachment_iiii. Again, notice the time (22:26), balance (£877.32) and a return of £760 winnings.
However..... I only received £450! £877.32 - £427.32 = £450.
I contacted WH Live Chat. The said that they will escalate it to the Technical Team and get back to me. This did not happen, so a day later, I made contact again.
This was their response.
They said that their "investigation" showed that I won £450, from a £50 bet. Of course, this does not tally with the screen-shots. I requested for them to look at the relevant game logs, and we have a specific time, say, from 22:20 to 22:30 on 17 October 2014.
They just didn't seem bothered. I am sure they did nothing. It's as though they thought..... you won another 450 on top of the football wager, just be happy. This was the "feeling/aura" that I was getting.
This is very worrying. I now firmly believe that there is something wrong with WH's Vegas games. So much so, I have decided to stick to Sportsbook. Even here, I take a screenshot of every wager I place.
This is not how it's meant to be. You're supposed to be able to trust the online gaming site of your choice. I really don't understand why they can't even do a simple game review - look at the logs!!! Maybe they think that I am cheating? No worries! Feel free to examine the screenshots.
The win should have been £760, but it only returned £450. Despite it clearly stating a return of £760 itself! £310 is not the biggest amount in the world and I know that you guys and gals have dealt with way bigger sums. But it's the principle that counts. There are now so many complaints against WH, but they seem to be doing nothing about it.
I hope the WH representative on CM will see this thread and investigate.
P.S.Had to reduce size of attachments to fit on here. But can produce original screenshots.