Just received this from 32red today~:
Dear XXXX,
I hope you are well.
Every quarter accounts are reviewed to ensure that they still qualify for Club Rouge status. During the most recent review it has been deemed that, unfortunately, your account does not currently qualify.
With the above said, and as we do value your business, your account status will be adjusted to a Gold Tier account which is the highest Tier outside of Club Rouge. On this Tier you will enjoy the benefit of 50% bonus loyalty points, birthday rubies and other offers. Full details can be found here. In addition, and by remaining on the Gold Tier, your account will be reviewed for Club Rouge status again at a later date.
Your account change take effect on 01/11/2014.
Kind regards,
VIP and Customer Marketing Manager
32Red Plc
942 Europort, Gibraltar
My account has been Club Rouge FOR LIFE for approx the last 8 years, my play hasn't decreased and i'm actually on a losing run.This is quite frankly ridiculous and i see they have changed the club rouge for life wording to 'you current tier is club rouge', which makes the 'club rouge for life' a misrepresentation.They have had my patronage on the basis that i had this status guaranteed and i'm not going to let it be removed without agreement (which i would never give).
I am interested to hear from other club rouge members who received the same letter today and i will be posting a much more comprehensive complaint on this when i have the time over the next few days.When i rang to speak to Mr Bowler player support told me he had gone for the evening but the Pitboss informed me that 'we can change anything we want'. Unfortunately that isn't quite correct and when things are put in place for LIFE and that induces people to keep playing with you instead of moving around and building up status with another operator there has to be consequences.I will be back in a few days when i have gathered all the info i require.
Oh and before anybody refers to their terms and conditions re right to withdraw any promo etc. you need to bear in mind that the majority of casino players aren't legal experts and as such you cannot have conflicting terms that would confuse and mislead a normal person.Imagine a scenario where a car company offered you a deal where you got a years free insurance with a car and after the purchase they hand you a three month policy and refer you to T+c 20.3.11 'ANY FREE INSURANCE POLICY WILL BE FOR A MAXIMUM FOR 3 MONTHS'. The t+c is irrelevant as any reasonable person would have been entitled to assume that the policy was a 12month one regardless of what was hidden in the t+c.The same applies to the 32red 'club rouge for life' there is no other way to interpret that and with no breaking of any of the other casino terms removal of the status carrys no justification whatsoever.
Dear XXXX,
I hope you are well.
Every quarter accounts are reviewed to ensure that they still qualify for Club Rouge status. During the most recent review it has been deemed that, unfortunately, your account does not currently qualify.
With the above said, and as we do value your business, your account status will be adjusted to a Gold Tier account which is the highest Tier outside of Club Rouge. On this Tier you will enjoy the benefit of 50% bonus loyalty points, birthday rubies and other offers. Full details can be found here. In addition, and by remaining on the Gold Tier, your account will be reviewed for Club Rouge status again at a later date.
Your account change take effect on 01/11/2014.
Kind regards,
VIP and Customer Marketing Manager
32Red Plc
942 Europort, Gibraltar
My account has been Club Rouge FOR LIFE for approx the last 8 years, my play hasn't decreased and i'm actually on a losing run.This is quite frankly ridiculous and i see they have changed the club rouge for life wording to 'you current tier is club rouge', which makes the 'club rouge for life' a misrepresentation.They have had my patronage on the basis that i had this status guaranteed and i'm not going to let it be removed without agreement (which i would never give).
I am interested to hear from other club rouge members who received the same letter today and i will be posting a much more comprehensive complaint on this when i have the time over the next few days.When i rang to speak to Mr Bowler player support told me he had gone for the evening but the Pitboss informed me that 'we can change anything we want'. Unfortunately that isn't quite correct and when things are put in place for LIFE and that induces people to keep playing with you instead of moving around and building up status with another operator there has to be consequences.I will be back in a few days when i have gathered all the info i require.
Oh and before anybody refers to their terms and conditions re right to withdraw any promo etc. you need to bear in mind that the majority of casino players aren't legal experts and as such you cannot have conflicting terms that would confuse and mislead a normal person.Imagine a scenario where a car company offered you a deal where you got a years free insurance with a car and after the purchase they hand you a three month policy and refer you to T+c 20.3.11 'ANY FREE INSURANCE POLICY WILL BE FOR A MAXIMUM FOR 3 MONTHS'. The t+c is irrelevant as any reasonable person would have been entitled to assume that the policy was a 12month one regardless of what was hidden in the t+c.The same applies to the 32red 'club rouge for life' there is no other way to interpret that and with no breaking of any of the other casino terms removal of the status carrys no justification whatsoever.