Leaving UK market e-mail correspondence thread

mcgameboy

DUUUUUDE.......NEVER GO FULL WOKETARD
CAG
mm2
Joined
Sep 8, 2013
Location
Belfast
There have been a lot of threads started in the last day or two concerning the impending departure of several casinos from the UK market.

So I thought it might be a good idea to try and create one single thread specifically for the purpose of listing ALL of those casinos who HAVE announced their intention to leave the UK market.

I'm going to start the ball rolling..........

Pic 1 - All Slots (received 1st Sept)

Pic 2 - Casino Tropez (not CM accredited) oops :oops: (rec'd 2nd Sept)

Pic 3 - RedFlush (rec'd 2nd Sept)
 

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Ruby Fortune (rec 25th July)

Why 1st August?

Secondly, they are not being "forced" to abandon their UK players, they had the choice of working with the new regulations which would have allowed them to offer uninterrupted service.

Thirdly, this information is not being sent to ALL their UK account holders, just a chosen few. They have said NOTHING to the community at large about these changes.


Far from sending me closure emails, I received TODAY an email from all four former Jackpot Factory casinos telling me to play now for double points on the new games. These are also Digimedia, much like Ruby Fortune is suspected to be. Same group, but completely different interpretations of the requirements of the UK regulations.

Despite the lack of formal information delivered from the operators, the rumour that "the majority of Microgaming casinos" will be leaving the UK looks like being correct.

UK players are now finding that operators are deserting them far more readily than they deserted the US players. Microgaming in particular, fought hard to dig in despite UIGEA, and even when they were forced out, they managed to hang on for a few more months by using an "unbranded" version of their software provided through a secretive network of subsidiary companies so that the US authorities would have had a tough job linking the "crime" to Microgaming. UK - they are all walking towards the exit weeks before they are likely to get shoved through it by the UKGC. This is despite that fact that unlike UIGEA, a mechanism has been provided that will allow them to remain.

This outcome was not what the UK government had in mind when the bill was passed, they were expecting the good casinos to remain under the new regime, but that the rogues would be squeezed out by a regulated and accountable industry that players could trust.

This should tell the US something. Had they went for a similar regulatory regime as the UK, it would have been MORE successful in driving offshore casinos out of the US than their UIGEA approach.
 
Lucky Nugget will soon cease operating in your country. However you can still get your fill of brilliant online gaming at Betway, our preferred partner site.
 
Vegas palms so hopefully no more emails from them and like the rest of the group they kindly say I can use Betway:)
Hi Paul,

We will unfortunately not be operating within the United Kingdom for much longer. The good news is that you can still enjoy your favourite online casino gaming at Betway, our preferred partner site.

Betway has almost a decade of experience offering quality casino, and sports betting gaming to players in the United Kingdom. They offer an impressive portfolio of over 500 online casino games and access to live and in play sports betting. The casino has an expansive selection of old favourites, and new blockbuster games such as THE DARK KNIGHT RISES™, TERMINATOR 2™ and the Jurassic Park™ slot.

Getting started at Betway is easy and new Real Money players to the casino unlock up to £1,050 free in exclusive welcome deposit matches bonuses.

How to claim your welcome bonuses: • Signup for a new Real Money account at Betway
• Make your first deposit and get a 150% match, up to £300
• On your second deposit, you will receive a 25% match, up to £250
• Finally, on your third deposit, you will receive a 50% match, up to £500
Please note that this offer is only available to players who do not have an existing Betway account Thank you for all your support at Vegas Palms and best of luck at Betway!






John Hughes
Vegas Palms
 
Lucky Nugget will soon cease operating in your country. However you can still get your fill of brilliant online gaming at Betway, our preferred partner site.

OK by me, I emptied Lucky Nugget last year:p

Not one single email from them since:)

Betway is in need of an empty, so this hasn't turned out too bad.


The only puzzle is WHY?

I thought the UK was a big market, and the old Belle Rock four were heavily into TV advertising. All Slots also ran ad campaigns on TV.

Casino Rewards however didn't seem to feature on TV, yet they are the one big group that have declared themselves "all in" for the new UK regime. They will have a huge chunk of the UK Microgaming download client market with all 30 or so of their skins being available. With the main competition (the big Digimedia group) going for the exit, they could clean up. There is, of course, 32Red group with 4 skins, and Betway and Casino UK.

I wonder if some of these with change their minds over the next year, and then face the uphill struggle to win back the players they kicked out.
 
OK by me, I emptied Lucky Nugget last year:p

Not one single email from them since:)

Betway is in need of an empty, so this hasn't turned out too bad.


The only puzzle is WHY?

I thought the UK was a big market, and the old Belle Rock four were heavily into TV advertising. All Slots also ran ad campaigns on TV.

Casino Rewards however didn't seem to feature on TV, yet they are the one big group that have declared themselves "all in" for the new UK regime. They will have a huge chunk of the UK Microgaming download client market with all 30 or so of their skins being available. With the main competition (the big Digimedia group) going for the exit, they could clean up. There is, of course, 32Red group with 4 skins, and Betway and Casino UK.

I wonder if some of these with change their minds over the next year, and then face the uphill struggle to win back the players they kicked out.

Yes filling our inbox's up whit big depo bonus, I think bet way will do ok out of this, especially with there bingo adverts every 2 seconds on tv, Talking about tv campaigns Ive not really see many lately, Its all bingo. I wonder if the new rules is why alot of bingo sites are stocking up on the casino games? As ive seen quit a few sites geting a load of new games,
 
Vegas palms so hopefully no more emails from them and like the rest of the group they kindly say I can use Betway:)
Hi Paul,

We will unfortunately not be operating within the United Kingdom for much longer. The good news is that you can still enjoy your favourite online casino gaming at Betway, our preferred partner site.

Betway has almost a decade of experience offering quality casino, and sports betting gaming to players in the United Kingdom. They offer an impressive portfolio of over 500 online casino games and access to live and in play sports betting. The casino has an expansive selection of old favourites, and new blockbuster games such as THE DARK KNIGHT RISES™, TERMINATOR 2™ and the Jurassic Park™ slot.

Getting started at Betway is easy and new Real Money players to the casino unlock up to £1,050 free in exclusive welcome deposit matches bonuses.

How to claim your welcome bonuses: • Signup for a new Real Money account at Betway
• Make your first deposit and get a 150% match, up to £300
• On your second deposit, you will receive a 25% match, up to £250
• Finally, on your third deposit, you will receive a 50% match, up to £500
Please note that this offer is only available to players who do not have an existing Betway account Thank you for all your support at Vegas Palms and best of luck at Betway!






John Hughes
Vegas Palms

Got that same e- mail today myself.

Then a few hours later, I get another one. Complimentary spins on So Many Monsters
 
Is there a definitive list of casinos anywhere which are pulling out of the UK?

email wise so far I have received:

Vegas Palms
SpinPalace
Riverbelle
RubyFortune
Casino La-vida

All of which point me to Betway.
 
Yes filling our inbox's up whit big depo bonus, I think bet way will do ok out of this, especially with there bingo adverts every 2 seconds on tv, Talking about tv campaigns Ive not really see many lately, Its all bingo. I wonder if the new rules is why alot of bingo sites are stocking up on the casino games? As ive seen quit a few sites geting a load of new games,

It is more old rules than new. Bingo is allowed to advertise pre the 9pm watershed, which are cheaper. The site may offer a lot more but if the ad is for bingo they get a pass.

Live sports events get a pre 9pm pass for related sports betting.

This may get tightened up soon.
 
bingo

Only 6 days left until Bingo Joy moves!


What will happen to your account and what does moving mean for you?

On Wednesday 10th September at midnight Bingo Joy will close down. This means you will be moved to a brand spanking new home called ChitChat Bingo You don’t need to lift a finger or worry while the move happens, we’ve made sure that all your account details including ……

Username
Password
Card Payment details
Account balances (cash bonus and loyalty points)

…do not change. Which means all you need to do is log into to your new account at ChitChat from 7:00am on Thursday 11th September to activate it.
 
32Red buy GoWild's UK database
Old / Expired Link (subscr)

This tells us 2 things.

GoWild are definitely pulling out, although they are yet to inform their UK players.
32Red is definitely staying put, a 99% certainty now pretty much confirmed.

Some duplicate accounts are going to be created, and it's a question of whether 32Red decides to merge the duplicates or let some players have 2 accounts there. Merging the duplicates is probably the better option, leaving players with their original 32Red account. Merging may not necessarily be straight forward either, as 32Red will need to make sure they have identified the accounts correctly, rather than merging two different players who just happen to have very similar details.
 
This tells us 2 things.

GoWild are definitely pulling out, although they are yet to inform their UK players.
32Red is definitely staying put, a 99% certainty now pretty much confirmed.

True

Some duplicate accounts are going to be created, and it's a question of whether 32Red decides to merge the duplicates or let some players have 2 accounts there. Merging the duplicates is probably the better option, leaving players with their original 32Red account. Merging may not necessarily be straight forward either, as 32Red will need to make sure they have identified the accounts correctly, rather than merging two different players who just happen to have very similar details.

Without seeing the detail it is hard to tell, it may just be 32Red are marketing to these players, it may not mean they would port the accounts wholesale, points rewards et al.

Two approaches seem to be happening when a site pulls out, full porting to a skin on te same network OR recomending an alternative site. Its not clear to me which this deal is (without paying the subscription).
 
True



Without seeing the detail it is hard to tell, it may just be 32Red are marketing to these players, it may not mean they would port the accounts wholesale, points rewards et al.

Two approaches seem to be happening when a site pulls out, full porting to a skin on te same network OR recomending an alternative site. Its not clear to me which this deal is (without paying the subscription).

If players have to deal with their own account closures at GoWild, I would have expected the email to have been sent out by now. There is going to be considerable dissent if GoWild suddenly locks UK players out and cancels all their benefits and comps without giving the players a chance to do it themselves. Players would also prefer to withdraw or play down to zero, rather than be locked out and have to contact CS to get any remaining balance out of their accounts.

If 32Red are going to use the list for marketing, then they could choose to market only to those players they are pretty certain they don't already have. However, it may not go down too well if players start complaining about data violations on the part of 32Red who have somehow ended up with all their personal information without explicit permission from the GoWild players themselves. Given that 32Red will then hold a UK licence, this could be more serious than it has been in the past where such transfers have remained under an offshore jurisdiction. Ideally, GoWild should ensure that players have the opportunity to opt out of having their information transferred, and should send out an email, or even have a message in the casino and their website about it.
 
If players have to deal with their own account closures at GoWild, I would have expected the email to have been sent out by now. There is going to be considerable dissent if GoWild suddenly locks UK players out and cancels all their benefits and comps without giving the players a chance to do it themselves. Players would also prefer to withdraw or play down to zero, rather than be locked out and have to contact CS to get any remaining balance out of their accounts.

If 32Red are going to use the list for marketing, then they could choose to market only to those players they are pretty certain they don't already have. However, it may not go down too well if players start complaining about data violations on the part of 32Red who have somehow ended up with all their personal information without explicit permission from the GoWild players themselves. Given that 32Red will then hold a UK licence, this could be more serious than it has been in the past where such transfers have remained under an offshore jurisdiction. Ideally, GoWild should ensure that players have the opportunity to opt out of having their information transferred, and should send out an email, or even have a message in the casino and their website about it.

I guess we will see but the end date is 1st October, there is still time for GoWild to communicate, it might be less than you and I would prefer but there is still time.

The data protection issues in this deal are very real, I agree. This is I think the relevant bit

Old / Expired Link

Is it ever acceptable to disclose personal data to other organisations for them to use for their own purposes?

It depends. You may be approached by a third party seeking personal data about one of your employees or customers. For example, the police may want information in connection with an investigation, or an individual may want information to pursue legal action. In such cases, you may choose to disclose the information if the conditions of a relevant exemption are satisfied.

Unless one of these specific exemptions applies, individuals should generally be able to choose whether or not their personal data is disclosed to another organisation. If your intention to disclose information in this way was not made absolutely clear at the outset, at a time when the individual had the option not to proceed in their business relationship with you, then you will usually have to get the individual’s consent before making such disclosures.

A decision to share personal data with another organisation does not take away your duty to treat individuals fairly. So before sharing personal data, you should consider carefully what the recipient will do with it, and what the effect on individuals is likely to be. It is good practice to obtain an assurance about this, for example in the form of a written contract.

Edit: Fuller details now in this thread: https://www.casinomeister.com/forum...s-go-wild-casinos-uk-customers.63917/?t=63917 including rep input.

Points, balance, affiliation and logon details all transferred accross seamlessly.
 
Last edited:
more on gowild

As our valued player, we’d like to inform you about imminent changes
that are about to occur at GoWild Casino. We have taken the decision
not to apply for a continuation license which will allow us to transact
with UK players, this change comes into effect on the 10th September 2014.

To ensure your continued gaming pleasure, your GoWild Casino account will
be migrated to the equally entertaining 32Red.com where you can log in
with your existing username and password.

We will, of course, ensure that the transition is smooth and seamless.
You will be migrated on your existing platform of play and if you have
a cash balance, bonus balance and loyalty points; these will be
transferred to 32Red.com along with your account.

We’d like to thank you for playing with GoWild and wish you the very
best of luck at 32Red.com

If you have any questions, kindly contact 32Red.com:

Email - support@32red.com

Less than a days notice?
 
If players have to deal with their own account closures at GoWild, I would have expected the email to have been sent out by now. There is going to be considerable dissent if GoWild suddenly locks UK players out and cancels all their benefits and comps without giving the players a chance to do it themselves. Players would also prefer to withdraw or play down to zero, rather than be locked out and have to contact CS to get any remaining balance out of their accounts.

If 32Red are going to use the list for marketing, then they could choose to market only to those players they are pretty certain they don't already have. However, it may not go down too well if players start complaining about data violations on the part of 32Red who have somehow ended up with all their personal information without explicit permission from the GoWild players themselves. Given that 32Red will then hold a UK licence, this could be more serious than it has been in the past where such transfers have remained under an offshore jurisdiction. Ideally, GoWild should ensure that players have the opportunity to opt out of having their information transferred, and should send out an email, or even have a message in the casino and their website about it.

Go Wild closes to UK players tomorrow. But you have no worries vinyl as all balances , points etc. will be carried over to 32RED and available when you log in using Go Wild username.
 
Strange email from Monaco Aces

We would like to inform you that as of September 8, MonacoAces will no longer be accepting new customers and registrations.

We remain at your disposal for any further information or clarifications you may need.


Kind regards,
Your MonacoAces Team



I'm not sure if they're closing to existing uk customers, not accepting new uk customers, or not accepting any new customers at all.
But whatever it's about, happened yesterday, they only sent the email out today
 
Go Wild closes to UK players tomorrow. But you have no worries vinyl as all balances , points etc. will be carried over to 32RED and available when you log in using Go Wild username.

I have no worries because I let the account go dormant after I got bonus banned for emptying a fruitie years ago:p

They did start sending me promotional mailers again, but derisory 10% offers and free spins (no doubt at 1p per line, and not necessarily all lines) for deposits.

It just means I will, for a short while at least, have a "spare" 32Red account, but it won't be a Club Rouge one, so I may as well have it closed.
 

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