- Joined
- Sep 8, 2013
- Location
- Belfast
Hello everybody,
I require some advice on something. Allow me to give some background first.
August 15th: I deposit £150 at Euro Palace (one of the Fortune Lounge quintet of casinos) and as it is a first deposit, I take the 100% match bonus and I have a starting bankroll of £300. WR of £6,000. I made my mind up to play only 243 ways slots and at 30p a spin....the whole way.
August 21st: WR met in full. Balance at £400.11. And I am f**king exhausted/slotted out/whatever.
August 22nd: I decide to withdraw. After putting that many hours of slotting in just to meet the WR, there is no way I am blowing this balance.
August 23rd: Receive e-mail from Euro Palace, informing me that they have received my withdrawal request and that they MAY (not DO) require documents to process the withdrawal.
August 25th: Login to Euro Palace, go to banking page. My withdrawal no longer appears under the reverse withdrawal tab. At this point, I am assuming my withdrawal is "in the queue" for processing. I was to find out later that I was wrong to make this assumption.
August 26th: Balance still shows as £0.00. Withdrawal still no longer appearing under the reverse withdrawal tab. Checked transaction history, no mention of the "status" of my withdrawal (ie work in progress, reversible, processed)...just a blank space. Like I had never requested a withdrawal in the first place. At this point, I am now getting worried and hear alarm bells ringing. So I go onto live chat and talk to Gabrielle (no, not the singer who wears an eye patch lol).
After the conversation ends, things are clearer. I DO have to provide verification documents. And now I am thinking that I have not fully read and understood the terms and conditions (if that is the case, then I have to admit that it is 100% my mistake and frankly, it is inexcusable).
Anyway here are the problems....
1. I do not have a driving licence (full OR provisional)
2. I do not have an up to date passport. I do still have the out of date passport, but it was made very clear to me by Gabrielle that it would not be accepted. Even if it was up to date, it is an Irish passport (being a Northern Ireland resident, I am eligible for both British and Irish passports). And that may have led to a "country of residence issue" (I am a UK customer, not an Irish customer), if I had supplied Euro Palace with a photo of this passport.
3. Fortune Lounge are intending to withdraw from the UK market. As far as I am aware, there has been no official announcement, let alone a "lockout date" for UK players. But as far as I am concerned, I am now in a race against the clock to get a British Passport (which I think would be the quickest/best option?). The problem is, I do not know when the clock stops, given the lack of transparency on Fortune Lounge's part regarding their future plans for their UK player base.
The questions I would like answers/opinions for are.....
1. If I don't get the documents forwarded to Euro Palace before I get locked out, what happens to my £400.11?
2. Is Citizen Card an option? And if so, is it 1. trustworthy and 2. a quicker/better option than the British Passport in terms of helping me get this matter sorted out sooner?
3. Do I deserve a clip around the ear (or some harsh verbal criticism) for making a rookie mistake?
Apologies for the length of the post once again (yes I know I do go on a bit, maybe I am vinyl's "forum bro"?!?!? )
All advice/criticism/opinions welcome. Thank you
I require some advice on something. Allow me to give some background first.
August 15th: I deposit £150 at Euro Palace (one of the Fortune Lounge quintet of casinos) and as it is a first deposit, I take the 100% match bonus and I have a starting bankroll of £300. WR of £6,000. I made my mind up to play only 243 ways slots and at 30p a spin....the whole way.
August 21st: WR met in full. Balance at £400.11. And I am f**king exhausted/slotted out/whatever.
August 22nd: I decide to withdraw. After putting that many hours of slotting in just to meet the WR, there is no way I am blowing this balance.
August 23rd: Receive e-mail from Euro Palace, informing me that they have received my withdrawal request and that they MAY (not DO) require documents to process the withdrawal.
August 25th: Login to Euro Palace, go to banking page. My withdrawal no longer appears under the reverse withdrawal tab. At this point, I am assuming my withdrawal is "in the queue" for processing. I was to find out later that I was wrong to make this assumption.
August 26th: Balance still shows as £0.00. Withdrawal still no longer appearing under the reverse withdrawal tab. Checked transaction history, no mention of the "status" of my withdrawal (ie work in progress, reversible, processed)...just a blank space. Like I had never requested a withdrawal in the first place. At this point, I am now getting worried and hear alarm bells ringing. So I go onto live chat and talk to Gabrielle (no, not the singer who wears an eye patch lol).
After the conversation ends, things are clearer. I DO have to provide verification documents. And now I am thinking that I have not fully read and understood the terms and conditions (if that is the case, then I have to admit that it is 100% my mistake and frankly, it is inexcusable).
Anyway here are the problems....
1. I do not have a driving licence (full OR provisional)
2. I do not have an up to date passport. I do still have the out of date passport, but it was made very clear to me by Gabrielle that it would not be accepted. Even if it was up to date, it is an Irish passport (being a Northern Ireland resident, I am eligible for both British and Irish passports). And that may have led to a "country of residence issue" (I am a UK customer, not an Irish customer), if I had supplied Euro Palace with a photo of this passport.
3. Fortune Lounge are intending to withdraw from the UK market. As far as I am aware, there has been no official announcement, let alone a "lockout date" for UK players. But as far as I am concerned, I am now in a race against the clock to get a British Passport (which I think would be the quickest/best option?). The problem is, I do not know when the clock stops, given the lack of transparency on Fortune Lounge's part regarding their future plans for their UK player base.
The questions I would like answers/opinions for are.....
1. If I don't get the documents forwarded to Euro Palace before I get locked out, what happens to my £400.11?
2. Is Citizen Card an option? And if so, is it 1. trustworthy and 2. a quicker/better option than the British Passport in terms of helping me get this matter sorted out sooner?
3. Do I deserve a clip around the ear (or some harsh verbal criticism) for making a rookie mistake?
Apologies for the length of the post once again (yes I know I do go on a bit, maybe I am vinyl's "forum bro"?!?!? )
All advice/criticism/opinions welcome. Thank you