- Joined
- Dec 28, 2011
- Location
- Right behind you
I've never been a big fan of the support at the sites owned by Betsson, but I'm starting to get really tired of it now.
Anyways, on Saturday I decided to deposit a little at Betsafe to play their WMS-games. And within 5 spins the spins started lagging pretty bad as I guess many WMS-players are familiar with.
I did goto the live chat, and tried to get some help there, but the rep on the chat didn't want to believe me when I said this was something on their side, not mine, and that WMS are infamous for it. He kept telling me to delete my cookies, update my flash and bla bla bla, pretty much calling me a liar when I told him i was sure this wassn't a local issue. So I asked him so forward it to the tech support, and have them email me if they found anything out.
Today I asked the live chat again, and it seems they had found out WMS had some problems with their servers, that should be fixed now. But I guess Betsafe didn't feel the need to let me know, or even give me a apology for the troubles that had ruined the earlier session. That being said, the support guy couldn't guarantee that the game would work OK for me, as WMS had only fixed some of their servers, serving some countries apparantly.
So I wonder what to make out of this. I guess I just have to consider steering clear of the WMS games at sites operated by Betsson.
And if the rep reads this, I suggest that Betsafe stops their 60-seconds live chat guarantee. I'd rather wait in a queue for 5 minutes than getting connected to a guy so overloaded with chats he uses 2 mins even answering the simplest question.
Anyways, on Saturday I decided to deposit a little at Betsafe to play their WMS-games. And within 5 spins the spins started lagging pretty bad as I guess many WMS-players are familiar with.
I did goto the live chat, and tried to get some help there, but the rep on the chat didn't want to believe me when I said this was something on their side, not mine, and that WMS are infamous for it. He kept telling me to delete my cookies, update my flash and bla bla bla, pretty much calling me a liar when I told him i was sure this wassn't a local issue. So I asked him so forward it to the tech support, and have them email me if they found anything out.
Today I asked the live chat again, and it seems they had found out WMS had some problems with their servers, that should be fixed now. But I guess Betsafe didn't feel the need to let me know, or even give me a apology for the troubles that had ruined the earlier session. That being said, the support guy couldn't guarantee that the game would work OK for me, as WMS had only fixed some of their servers, serving some countries apparantly.
So I wonder what to make out of this. I guess I just have to consider steering clear of the WMS games at sites operated by Betsson.
And if the rep reads this, I suggest that Betsafe stops their 60-seconds live chat guarantee. I'd rather wait in a queue for 5 minutes than getting connected to a guy so overloaded with chats he uses 2 mins even answering the simplest question.