Lucky Leprechaun’s Loot Slot causes error with bonus wagering, all winnings gone?

lindzad · Jul 23, 2014

I was playing at VideoSlots on a bonus and hit a huge win right away on Fish Party, I wasn’t able to forfeit the bonus so I continued to play the same size bets around $4. I decided to play the slot Lucky Leprechaun’s Loot, I was just betting $4 a spin and got the bonus of 15 free games, at the end of the free games it gave an option to take the win, pick a mystery prize or replay the 15 free games again so I figured why not replay the free games for the fun of it. I did a little better but as soon as the free games started all my winnings disappeared and I had my original deposit amount left and over $3500 just disappeared.

I thought this was strange and had to be a glitch. I checked my bonus and it said it failed, contacted support and I was told I made a bet of $92!!!! Needless to say I was shocked since I didn't bet anything like that at all. Apparently when the bonus ends and gives you the option to replay your games it sets your balance back to zero but instead of it just resetting your balance from the first round it apparently says you made a bet for your first win amount in order to replay the free games which is crazy.

I’m completely shocked at this and had no idea that’s how the software worked. Now the bonus team at VideoSlots is looking into it.

Has anyone ever experienced this? I’ve played this same game at other casinos like 32Red and CasinoLuck with a bonus and never had this happen. All I can say is if I had known replaying the free games would cost me thousands of dollars I never would have touched the game and just feel sick over this and thought it was just a fun bonus round

sjn · Jul 23, 2014

I think VideoSlots will come good and rectify the problem. I have found them to be very good when it comes to customer service and this does certainly seem a strange issue you have uncovered.

dunover · Jul 23, 2014

lindzad said:
I was playing at VideoSlots on a bonus and hit a huge win right away on Fish Party, I wasn’t able to forfeit the bonus so I continued to play the same size bets around $4. I decided to play the slot Lucky Leprechaun’s Loot, I was just betting $4 a spin and got the bonus of 15 free games, at the end of the free games it gave an option to take the win, pick a mystery prize or replay the 15 free games again so I figured why not replay the free games for the fun of it. I did a little better but as soon as the free games started all my winnings disappeared and I had my original deposit amount left and over $3500 just disappeared.

I thought this was strange and had to be a glitch. I checked my bonus and it said it failed, contacted support and I was told I made a bet of $92!!!! Needless to say I was shocked since I didn't bet anything like that at all. Apparently when the bonus ends and gives you the option to replay your games it sets your balance back to zero but instead of it just resetting your balance from the first round it apparently says you made a bet for your first win amount in order to replay the free games which is crazy.

I’m completely shocked at this and had no idea that’s how the software worked. Now the bonus team at VideoSlots is looking into it.

Has anyone ever experienced this? I’ve played this same game at other casinos like 32Red and CasinoLuck with a bonus and never had this happen. All I can say is if I had known replaying the free games would cost me thousands of dollars I never would have touched the game and just feel sick over this and thought it was just a fun bonus round

Well clearly the special mechanisms of this particular game conflict with bonus calculations and T&C's and if Videoslots were aware of it (which it sounds like they aren't) then it should either be excluded from bonus play or have an adjustment set in the bonus meter to ignore the aggregated wins of the gambled bonus round.
I'm sure VS will look after you if this event is 100% as you state. Don't worry.

spintee · Jul 23, 2014

To me it looks like when you won the 1st round and replayed, It looks like they have taken this as a gamble for the 1st win amount, and obviously broke the max bet rule?
If this is the case than you should have nothing to worry about, Looks like configure problem and videoslots is good, I be angry if I was you low, Its not really good enough if you ask me

lindzad · Jul 23, 2014

dunover said:
Well clearly the special mechanisms of this particular game conflict with bonus calculations and T&C's and if Videoslots were aware of it (which it sounds like they aren't) then it should either be excluded from bonus play or have an adjustment set in the bonus meter to ignore the aggregated wins of the gambled bonus round.
I'm sure VS will look after you if this event is 100% as you state. Don't worry.

Thanks Dunover, that's definitely how it happened, I was confused when Support told me I made the bet, I instantly replied "I couldn't have made a different bet, I was in the bonus free spins and you can't change your bet in free spins".

So far Support at VS is extremely nice and understanding. As you said, I don't think they were aware the slot bonus works that way, actually, it doesn't seem like anyone knows that's how the bonus works on that game or at least that's what it's telling the system if you pick an option. Leave it to me to discover something like this, hopefully helps forewarn other players about this slot game.

I wonder if the Microgaming slot No Worries works the same or causes this type of error? I think it has a similar bonus round? I think there's a third slot of this bonus type with Microgaming as well, but I can't remember the name of it, Summer something or other.

Finn · Jul 23, 2014

At least in free play, the maximum bet at Videoslots in that slot is 50 €/£/$, and there is no double/tripple the win button, which in some slots enable you to bet higher than the maximum bet.

So considering the fact that maximum bet is 50 €/£/$, and there is no "double/tripple the win" gamble function, I'm sure the customer service will be able to figure out that you didn't bet $92

.

lindzad · Jul 23, 2014

Finn said:
At least in free play, the maximum bet at Videoslots in that slot is 50 €/£/$, and there is no double/tripple the win button, which in some slots enable you to bet higher than the maximum bet.

So considering the fact that maximum bet is 50 €/£/$, and there is no "double/tripple the win" gamble function, I'm sure the customer service will be able to figure out that you didn't bet $92 .

Never realized that, good to know. I looked back in my gaming history and under wagers it says exactly "23/07/14 18:19:39 GMT Lucky Leprechaun's Loot $ 92.16" and every other bet is $4. The .16cents makes it a little difficult to manually make that type of bet as well.

Still waiting to hear back from them, thanks for everyone's positive views on things, helps with the stress of sitting and waiting to see what they say.

spintee · Jul 23, 2014

Just to say I though VS was good, If they use this as an excuse to say you bent the rules than I can assure you it will not be a site I will ever play again,

Im sure it be all soretd, sooner than later as there should be no need to make you wait till they sort out the errors

Azzurri · Jul 23, 2014

Out of curiosity lindzad, is this your first session at VS with the deposit bonus?

Hope your issue gets sorted, and sounds like it should.

I'd also like to give credit to dunover. :thumbsup:

I've never heard you be so trusting and impartial on your first post in a case like this! I'm impressed!!

lindzad · Jul 23, 2014

Azzurri said:
Out of curiosity lindzad, is this your first session at VS with the deposit bonus?

Hope your issue gets sorted, and sounds like it should.

I'd also like to give credit to dunover.

I've never heard you be so trusting and impartial on your first post in a case like this! I'm impressed!!

No, not the first time, I've played there on a couple bonuses they've sent but never really had any luck, in other words, lost. They sent a bonus offer the other day and I figured what the hell, might as well see what happens. Figures this time I win big at VS for the first time and pick some random slot game while trying to get through wagering requirements that ends up glitching things

Needless to say I'm never touching that particular slot ever again cause of all this.

Azzurri · Jul 24, 2014

You'd expect a reasonable casino to see the error wasn't intentional and give your funds back, so I hope they do. However keep in mind it is still a breach, and some casinos will follow and enforce their terms extremely strictly, especially if it means saving themselves a few thousand dollars. They could throw the old, "it's your responsibility to read and check the rules of the game you're playing beforehand".

Like I said, I think this would be harsh and I sincerely wish you luck.

Unfortunately it's a case of hope for the best, prepare for the worst.

lindzad · Jul 24, 2014

Azzurri said:
You'd expect a reasonable casino to see the error wasn't intentional and give your funds back, so I hope they do. However keep in mind it is still a breach, and some casinos will follow and enforce their terms extremely strictly, especially if it means saving themselves a few thousand dollars. They could throw the old, "it's your responsibility to read and check the rules of the game you're playing beforehand".

Like I said, I think this would be harsh and I sincerely wish you luck.

Unfortunately it's a case of hope for the best, prepare for the worst.

Oh I completely understand that, which is why I'm so worried, I know casino's are always hoping to save themselves money. But I did read the bonus info, screenshot is below, it says if option 2 or 3 is chosen it "forfeits" the initial free games win, it doesn't say it wagers or bets that initial free games win. I don't think it should be considered a "wager/bet" when it's choosing a bonus feature that "forfeits" the win? Or maybe I'm missing something, I don't know

Max bet is indeed $50 as Finn said, so it isn't even possible to manually bet $92.16 either.

rshkrn · Jul 24, 2014

since the bet of 92 is actually some kind of technical error within the slot design and as such not mentioned in the payout table, IMO you should get your money, it's not an operational error or some other running fault that they forfeit your winning....just my opinion tho

chayton · Jul 24, 2014

hmmm as long as replaying the spins doesn't count as a 'gamble' feature which usually you shouldn't do with a bonus. Chances are that it's just a glitch and videoslots will rectify it. Just have some patience til they have a chance to look into it. Also be aware it might take a little bit as they might need to verify things with the software supplier too. Not saying that they WILL, but they might.

I find it really interesting that videoslots will immediately deduct bonus funds and winnings if you bet over the max bet. That's actually kind of a cool feature, that way the player notices immediately and can contact support and beg for another chance. Although in some ways it kinda sucks too, you'd think if they could see immediately that you're betting over the max when the player hits the spin button that they could hijack the signal to the game mechanism and pop up an error message before the player even broke the term.

vinylweatherman · Jul 24, 2014

lindzad said:
Thanks Dunover, that's definitely how it happened, I was confused when Support told me I made the bet, I instantly replied "I couldn't have made a different bet, I was in the bonus free spins and you can't change your bet in free spins".

So far Support at VS is extremely nice and understanding. As you said, I don't think they were aware the slot bonus works that way, actually, it doesn't seem like anyone knows that's how the bonus works on that game or at least that's what it's telling the system if you pick an option. Leave it to me to discover something like this, hopefully helps forewarn other players about this slot game.

I wonder if the Microgaming slot No Worries works the same or causes this type of error? I think it has a similar bonus round? I think there's a third slot of this bonus type with Microgaming as well, but I can't remember the name of it, Summer something or other.

It does, and also causes an error if playing with a bonus.

I found it when playing it in a download casino. I had some cash balance, and some bonus balance. The first win was, of course, credited as cash. When I replayed the bonus, it somehow moved the amount of the first win from my cash balance to my bonus balance, which effectively increased my WR.

This can never be a breach of the terms as all this happens as part of the resolution of the triggering bet that produced the bonus round. The gamble feature is a separate double or nothing bet that is completely separate from the game itself.

The error probably occurs because the result of the first set of spins is reflected in the balance, which has to be removed for a replay, and then replaced with the amount of the second attempt.

chayton · Jul 24, 2014

lindzad said:
I think there's a third slot of this bonus type with Microgaming as well, but I can't remember the name of it, Summer something or other.

Summer Holiday!

VS_Lucas · Jul 24, 2014

Hi lindzad,

I've PM'd you a few moments ago to let you know that your funds have been restored to your account, and also put the remainder of the bonus that you had.

Please do accept our sincere apologies for any inconvenience this may have caused.

Thanks again, and feel free to contact me at any time should you need any further assistance as I'll gladly help out.

Kind Regards,
Lucas

lindzad · Jul 24, 2014

Lucas said:
Hi lindzad,

I've PM'd you a few moments ago to let you know that your funds have been restored to your account, and also put the remainder of the bonus that you had.

Please do accept our sincere apologies for any inconvenience this may have caused.

Thanks again, and feel free to contact me at any time should you need any further assistance as I'll gladly help out.

Kind Regards,
Lucas

Thank you so much Lucas! I read your PM and checked my account, you and the Support at VS are amazing!!

I was so worried the worst would happen but I'm so grateful the situation worked out. Thanks again for all your help.

And thanks to everyone here that posted, you guys definitely helped me stay positive about the situation. Now hopefully I can make it through the rest of the wagering requirements

Lucky Leprechaun’s Loot Slot causes error with bonus wagering, all winnings gone?

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