Tropicana Gold Casino Not Paying 2 weeks +

I used a bonus (lt was late June). I made a required wager for this
non deposit bonus and won the 150 real cash in that casino. After that
I was required to send a lot of scans in order to get approved, which
I did, after that I had a telephone call from casino support - it was
the last check. Since then (july 4) i'm trying to withdraw my winnings
but the site do not allow me to and I'm being ignored by the casino
stuff

After around 10 days of waiting I've created few complaints on the review sites, one of them

Casino representative was assuring that everything will be solved in no time, but they did nothing.
When I'm trying to withdraw using cashier - I'm getting errors like *card is not supported (Visa Electron) or
even better, I'm requesting 150 via check - and when clicking confirm request it shows - requested amount 1185$ and error.

This casino should be Blacklisted - same goes with Monarchs Casino (same owner/support and same problems)

Pretty sure these guys are known for these type of tactics. I think Tropica have been known to pay after long delay tactics, but to be honest, I'm not sure because I only play at accredited sites listed here. I suggest in the future you do the same.

Good luck.

On a side note, I don't think you're allowed to post that link to a rival site, as per the forum rules, so you may need to remove it.

There are some anwers from casino reptesentative and it makes the story more clear to understand,
but if it's not allowed mods will *** it I guess

Sometimes select withdrawal methods listed in the cashier are not actually available to your country. I've seen this first hand, and at an accredited outfit.

I would double check with CS and confirm what withdrawal methods are applicable to your country, and are quickest for you.

Neteller or money bookers are usually quickest.

Other than that, continue to stay in touch with CS and your casino rep, and try to remain patient. I know that's easier said than done sometimes.

Like Azzurri said, consider signing up to an accredited casino listed on casinomeister, to help avoid withdrawal delays etc in future. If you ever run into an issue playing at an accredited casino, you will always have the support you need here, provided you are not at fault.

View here: Link Outdated / Removed

Hope you get it sorted out asap.

Azzurri said:

Pretty sure these guys are known for these type of tactics. I think Tropica have been known to pay after long delay tactics, but to be honest, I'm not sure because I only play at accredited sites listed here. I suggest in the future you do the same.

Good luck.

On a side note, I don't think you're allowed to post that link to a rival site, as per the forum rules, so you may need to remove it.

Click to expand...

You're getting confused with Tropica Casino (Rival) who have a reputation for fast payments, not slow ones.

This thread is about Tropicana Gold Casino (Top Game).

KK

KasinoKing said:

You're getting confused with Tropica Casino (Rival) who have a reputation for fast payments, not slow ones.

This thread is about Tropicana Gold Casino (Top Game).

KK

Click to expand...

My apologize. I got confused.

Hydr0 said:

​

I would double check with CS and confirm what withdrawal methods are applicable to your country, and are quickest for you.

Neteller or money bookers are usually quickest.

Click to expand...

as you can see from the 1st post (link) - casino representative didn't offer me MB or neteller, he said to use check so they can redo it and withdraw to my Visa. The amount error looks like a silly scam trick of a casino who don't want to pay at all - they delay the payouts by weeks and months waiting you to loose your balance so the problem get's solved by itself.

So I guess there is no Tropicana Casino (or Monarchs) representative here

Notik said:

So I guess there is no Tropicana Casino (or Monarchs) representative here

Click to expand...

No.
Top Game casinos are generally treated with contempt on this forum.
Most of them are very rogue-ish, only a handful seem to be OK.

KK

Well, anyways, I sent a complaint to curacao-egaming.com their license holder, we'll see if it helps.
At least I hope that the Tropicana Gold topics I created will help other ppl to avoid them. It's not worth wasting time in Xingu Ventures NV
owned casinos (Tropicana Gold, Monarchs and most likely Mermaid's Palace) - they are liers and cheaters and delaying payments or not paying at all.

New hit from Tropicana Gold
I opened the casino client today and instead of 1200+ of bonus balance and 150 real cash balance in cashier I see
only 131$ on my balance now.
Withdrawal to Visa still don't work.
Where did 19$ went from real cash balance ? Only answer I get - read terms and conditions and write to accounts@ who do not respond by Weeks.


So it might be worse, Tropicana ? Not just delaying payments and ignoring requests, now you are stealing from my real cash balance ?
What will I see next day ? 100 ? or less

New "joke" from Tropicana representative:
"Tropicana Gold Casino posted on 28/07/2014

Your concern was acknowledged. Rest assured that all approved cashouts are honoured at our casinos. Feedback will be coursed through
the soonest by our accounts team."

Withdrawal to Visa still don't work.
When I try other options - Every time when I click "confirm request" there is a silly error comes out, like i'm requesting 10 times more - that's just cheating.

Last time accounts@tropicanagoldcasino.com sent me an email on July 18
support response time is more than 10 Days !

Tropicana Gold Casino also charges 20%+ withdrawal fee for simple Neteller withdrawal

I have also bad experience with Tropicana Gold Casino, I'd like to share, so other players will be well informed before playing in this online casino.
You can read it at .

Mainline is Tropicana is very slow on responding and on paying out, and adds unrequested bonusses to your account, so you can't withdraw because you've to wager again. Besides that for a simple withdrawal to Neteller, the casino charges 20%+ processing fee.

Besides the fact that Neteller doesn't charge withdrawal fees, the casino justifies its policy by reffering to the T&C's, in which the fees are not specified: “A service fee ranges between $0 to $50 per withdrawal transaction depending on (i) payment method (ii) withdrawal amount. These service fees include, but not limited to, wire remittance fees, wire acceptance fees, foreign exchange differences, transaction fees etc. All of these fees will be borne by you, as the player.“

So that's a nice 20%+!

@ Notik: that's the "processing fee" you're missing: €31,19 isn't it? That's what Tropicana charged me on a simple Neteller cashout of €150!

Little_John said:

@ Notik: that's the "processing fee" you're missing: €31,19 isn't it? That's what Tropicana charged me on a simple Neteller cashout of €150!

Click to expand...

When I opened casino few days ago I had 131$ insted of 150$ wagered, on-line support told me to check with accounts@
they (as usual) didn't answer who stole 19$ from my acc. so I had to win it back on roulette.

And a processing fee in my case is even bigger - 31.50$ for withdrawing 150$
and my request is still pending.
More than a MONTH since I completed the wagering and all the neccesary checks.

Tropicana Gold not paying

I played them no deposit bonus, sent all the documents, but they do not take my money for 2 months. the mail they do not respond.

Notik said:

When I opened casino few days ago I had 131$ insted of 150$ wagered, on-line support told me to check with accounts@
they (as usual) didn't answer who stole 19$ from my acc. so I had to win it back on roulette.

And a processing fee in my case is even bigger - 31.50$ for withdrawing 150$
and my request is still pending.
More than a MONTH since I completed the wagering and all the neccesary checks.

Click to expand...

Just wondering if, after all the trouble this casino has caused you, you feel the free chip is really free? Would you ever redeem another ND bonus at this casino?

suzecat said:

Just wondering if, after all the trouble this casino has caused you, you feel the free chip is really free? Would you ever redeem another ND bonus at this casino?

Click to expand...

No more Top Game casinos ever,
altho their soft is pretty nice.

New Hit from Tropicana:

after charging 31.5$ for withdrawing 150$ in order to send it to my VISA and a month of Waiting
they told me that they can't send money to nonUS VISA and I can only withdraw to Skrill, Neteller or ECO

21% comission on withdrawing to Skrill, how do u like that ?

baldos said:

I played them no deposit bonus, sent all the documents, but they do not take my money for 2 months. the mail they do not respond.

Click to expand...

Your Pitch-A-Bitch (PAB) has been received and is in progress.

Please read the Pitch-A-Bitch FAQ with particular attention to section 3.12 which details the restrictions on posting on the forums once your PAB is in progress.

Withdrawal request confirmed on 2 Aug still pending.
Not only Tropicana Gold still charge you 31.5 in order to withdraw 150$ - they also process withdrawal to Skrill for more than 10 days
Will it be processed this week ... or next ?
Only thing they sent me regarding the withdrawal was:
Good day! For Skrill, once it's processed, funds will be received within 24 hours.
This info helps me thinking about the bright future

I made few complaints about this situation on several sites,
yesterday admin of one of them mailed me that Tropicana was more than happy to pay me but they don't have my skrill account info
that's the only reason it's still pending.

So Sweet.

If it wasn't another Lie form them. All the details were sent long time ago and their finance team has confirmed them + the amount to be processed. Ah, Tropicana, you're getting this better and better every time.