Bogus Complaint jmanuh vs Lucky247 Casino

Hi All

I have just joined the forum, I have played online for a number of years and enjoy the microgaming and some playtech casinos. I am online probably everyday looking for good offers to deposit. I wanted to ask some advice on how to moan or complain about being treated exceptionally unfairly by a casino I recently signed up to, deposited and won only for the casino to close my account and confiscate my £800 and then depositing my original stake into an account I have no knowledge of? Just wanted to know if this is a scam or regular thing casinos do to get out of paying out.I have been playing for years and have luckily never experienced this until now. Very unsatisfactory been made to feel like a criminal. Any advice would be appreciated?

Hi. I'd go post your detailed experience under "casino complaints" this is a section in the forum. You will probably get more response by posting your problem in that section.

If your saying they refunded your deposit, hen it sounds like you broke some term. What was their reason? Go ahead and start your thread under complaints.

Hey & welcome to the forum!

Hi Thanks for your reply I have engaged with them by email and phone it's been escalated to casino management. The reason they have given me is they said I had another account. I don't!! They said an account with same name was opened last year. The weird thing is they deposited my money back into this account and it doesn't even belong to me so in effect they have taken my winnings away and now given my deposit to someone else's account. I will post this under casino complaints as they seem to be a reputable casino from what I gather.

Hi Polli123

Thanks for the welcome.

jmanuh said:

Hi Thanks for your reply I have engaged with them by email and phone it's been escalated to casino management. The reason they have given me is they said I had another account. I don't!! They said an account with same name was opened last year. The weird thing is they deposited my money back into this account and it doesn't even belong to me so in effect they have taken my winnings away and now given my deposit to someone else's account. I will post this under casino complaints as they seem to be a reputable casino from what I gather.

Click to expand...

Very bizarre!
No-one here is going to be able to give you any solid advice without knowing the name of the casino. I realise you may not want to name them yet, but until you do all we are going to get is speculation & conjecture.

Either way, you have come to the BEST place for help! Welcome
KK

jmanuh said:

Hi Thanks for your reply I have engaged with them by email and phone it's been escalated to casino management. The reason they have given me is they said I had another account. I don't!! They said an account with same name was opened last year. The weird thing is they deposited my money back into this account and it doesn't even belong to me so in effect they have taken my winnings away and now given my deposit to someone else's account. I will post this under casino complaints as they seem to be a reputable casino from what I gather.

Click to expand...

Based on the evidence I've seen from the casino their claims against you are fully justified. If you are indeed innocent they are happy to receive full documents from you to clear this up. That said it's in your hands to do so so your PAB is closed in favour of the casino.

Twice since I started playing I've been informed that I have multiple accounts - both times it was because I had an account with another casino that was closed and they transferred me to one of the 'partner' casinos without checking to see if I already had an account.

Of course I never played at the transferred account so maybe it's not the same thing.

chayton said:

... both times it was because I had an account with another casino that was closed and they transferred me to one of the 'partner' casinos ....

Click to expand...

Interesting point. Doesn't apply here though: same casino, multiple accounts registered, player hasn't completed KYC. Pretty dubious.

Could be an honest mistake but even then it's up to the player to clear things up with the casino. As mentioned, they're happy to receive the OP's docs at any time.

Another bogus PAB. Another waste of Max's time and effort.

Casinomeister said:

Another bogus PAB. Another waste of Max's time and effort.

Click to expand...

When are PABers who file bogus PABs going to be charged some real cash money for the waste of time??? I know you have thought about doing that many times over the years ..... and it might be a great deterrent BB .... so what keeps you from making that a PAB rule? Just wondering

suzecat said:

... what keeps you from making that a PAB rule?

Click to expand...

IMO it is very unlikely that your everyday PAB abuser is going to cough up the cash. In the great majority of cases these folks know exactly what they are doing and come to us fully aware that they are abusing the service offered. They're cheats, fraudsters and scammers. Not the kind of people to pay a fine voluntarily. Given that, why bother making a rule we know we can't enforce? Just saying.

You could ask for a fully refundable upfront bond as insurance against bogus claims. Eg. $40 fee paid prior to investigation. Regardless of result, if claims are legitimate a full refund is issued. If claims are found to be bogus, fee is kept to cover administration costs.

If I had a legitimate PAB I would pay the fee.

maxd said:

IMO it is very unlikely that your everyday PAB abuser is going to cough up the cash. In the great majority of cases these folks know exactly what they are doing and come to us fully aware that they are abusing the service offered. They're cheats, fraudsters and scammers. Not the kind of people to pay a fine voluntarily. Given that, why bother making a rule we know we can't enforce? Just saying.

Click to expand...

Why make it so easy for fraudsters to take advantage of a free service that benefits a majority of honest members?

For example, what percentage of fraudsters are new members (join the forum only to use/abuse the free service and then just disappear?)

I suggest that PAB be open to members who joined at least 90 days prior to filing their PAB. That would hopefully slow down the bogus fraudsters.

Azzurri said:

You could ask for a fully refundable upfront bond as insurance against bogus claims. Eg. $40 fee paid prior to investigation.

Click to expand...

Yeah, I'm pretty sure Bryan has thought of that one. I seem to remember we'd discussed it (very!) briefly several years ago. IMO such a thing would present too much of a barrier to total newbies and since a good 50%+ of the people that come to us are exactly that ... ends up looking like a lot like a "don't dig fence holes on a boat" situation.

suzecat said:

I suggest that PAB be open to members who joined at least 90 days prior to filing their PAB. That would hopefully slow down the bogus fraudsters.

Click to expand...

That's a very good point. However, as mentioned, I'm guesstimating that 50%+ of PABers are newbies, on the site less than 30 days. At a rough guess I'd say the 90-day rule would probably cut the number of PABs in half, probably more. Since our fraud rate is somewhere around 20-30% it would seem that we'd be blocking a fair percentage of legit cases. Not what I'd like to see happen to the process. Personally I'd like to make our service MORE accessible, not less. Of course any scheme to do that usually ends up being a Welcome mat for the fraudsters so .. we are where we are.

Azzurri said:

You could ask for a fully refundable upfront bond as insurance against bogus claims. Eg. $40 fee paid prior to investigation. Regardless of result, if claims are legitimate a full refund is issued. If claims are found to be bogus, fee is kept to cover administration costs.

If I had a legitimate PAB I would pay the fee.

Click to expand...

maxd said:

Yeah, I'm pretty sure Bryan has thought of that one. I seem to remember we'd discussed it (very!) briefly several years ago. IMO such a thing would present too much of a barrier to total newbies and since a good 60%+ of the people that come to us are exactly that ... ends up looking like a lot like a "don't dig fence holes on a boat" situation.



That's a very good point. As I said, I'm guesstimating that 60%+ of PABers are newbies, on the site less than 30 days.

Click to expand...

Those people whom are scamming/defrauding the casinos would just end up doing it to the Meister himself with chargebacks etc if the result did not go there way. So I could see how it would be more trouble than its worth.

Isn't that why they come here though? You would not have to many PABS from seasoned players I would not have thought as these people usually know the goings on's in the online gamimbling world.

mattsgame said:

Those people whom are scamming/defrauding the casinos would just end up doing it to the Meister himself with chargebacks etc if the result did not go there way. So I could see how it would be more trouble than its worth.

Isn't that why they come here though? You would not have to many PABS from seasoned players I would not have thought as these people usually know the goings on's in the online gamimbling world.

Click to expand...

Didn't even think of charge backs, so good point. I thought it was only US players that could do that anyway? If so, it may not be relevant as I would have thought not a lot of US players PAB due to the limited sites they can actually play at.

Azzurri said:

... I would have thought not a lot of US players PAB due to the limited sites they can actually play at.

Click to expand...

As it happens a disproportionately large % of PABs come from US players. Probably not that much of a surprise since they are the largest (first language) English-speaking country in the world and we're pretty much an English-only site.

Actually, when I mentioned "a waste of time", I was speaking as a miffed individual - knowing that the PAB service was knowingly abused. But actually, I welcome the fraudulent cases since it beefs up our collective knowledge-base on how these people try to foment their scam.

So fraudsters, bring it on!

And I eschew accepting money from people for a service like this. It is too complicated and wrought with woe. It's fine as it is.

Azzurri said:

You could ask for a fully refundable upfront bond as insurance against bogus claims. Eg. $40 fee paid prior to investigation. Regardless of result, if claims are legitimate a full refund is issued. If claims are found to be bogus, fee is kept to cover administration costs.

If I had a legitimate PAB I would pay the fee.

Click to expand...

About bloody time for this.

Casinomeister said:

Actually, when I mentioned "a waste of time", I was speaking as a miffed individual - knowing that the PAB service was knowingly abused. But actually, I welcome the fraudulent cases since it beefs up our collective knowledge-base on how these people try to foment their scam.

So fraudsters, bring it on!

And I eschew accepting money from people for a service like this. It is too complicated and wrought with woe. It's fine as it is.

Click to expand...

Note to self. The words "waste of time" means "foment their scam" and CM likes it.

Casinomeister said:

Actually, when I mentioned "a waste of time", I was speaking as a miffed individual - knowing that the PAB service was knowingly abused. But actually, I welcome the fraudulent cases since it beefs up our collective knowledge-base on how these people try to foment their scam.

.

Click to expand...

Gathering info on the scams is helpful but also it helps to identify issues with casinos and maybe a few of them trying to pull fast ones.

Either way it seems like all of this information is just what is needed to keep CM as the most powerful forum for online gaming.