Resolved iNetBet withdrawal delay

I've tried every possible thing to understand what's going on and unforchinetely all i am getting is "you got paid" and "money will be with you shortly".
I wrote to Emily_Hunsen and she responded with only "InetBet accredited by CM since 2004" lol

I made a withdrawal using PayMyCard on April 27 and it was processed and approved on April 28th. From the experience, it takes 3-4 days for money to show on the account.
Its been two weeks now (10 business days). All i am getting from them is this is not our fault, its the processor. You got paid, money will arrive. I understand money will arrive, the question is when. How come iNetBet does not have any details about PayMyCard method on the web site? No details on time for this method in cashier either.
This is one of the lines I got from them: '"we are dealing within a very difficult marketplace that we have for many years strived to maintain an excellent service to all our customers."

Where is excellent service?? If you can't deal with difficult market, then don't make unreasonable promises (3-5 business days)

I won good amount of money this week in Lucky red. Same withdrawal method initiated on Tuesday. Money on my banking account today.

Can someone explain why iNetBet dealing with difficult market and TRYING to provide excellent service, while Lucky Red actually paying quick and providing excellent support and service.

I understand that there had been many topics about iNetBet recently. Maybe its time to re-consider the fact that its a great and trustworthy casino. The fact that players getting paid is great, but I don't recall when it was done in timely matter or when I got prompt response from the support in reasonable time frame
Please don't get me wrong, I understand that I will get paid and I understand 2 weeks is not that long. I just don't understand why can't iNetBet send simple email like "we are sorry, we are currently experience some delays that will be fixed shortly", instead of all BS they providing as an excuse

Thank you for reading, I would like to hear opinions

Edit: I just noticed another thread on this issue, I apologize for creating another one.
I also send PM to Casinomeister asking for an advise on how to deal with this problem

You need to PM the REP for InetBet Tom instead of Casinomeister. I think he would appreciate that. Tom would be able to assist you. By the way he can be reached if you email InetBet Support and ask for Tom in that email. He will take good care of you.

I received withdrawal instant proccesed almost. 1 Minute after I sent email to him and support. Most crazy thing I have ever experienced

PaaskeDKnowUK said:

You need to PM the REP for InetBet Tom instead of Casinomeister. I think he would appreciate that. Tom would be able to assist you. By the way he can be reached if you email InetBet Support and ask for Tom in that email. He will take good care of you.

I received withdrawal instant proccesed almost. 1 Minute after I sent email to him and support. Most crazy thing I have ever experienced

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Thank you for advice.

who is Tom? I though emily_hanson is iNetBet rep on the forum and I send PM to her

pobeda said:

Thank you for advice.

who is Tom? I though emily_hanson is iNetBet rep on the forum and I send PM to her

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She is the correct person for you to contact.

Paaske is playing on the eu-version and there it's Tom to contact.

same problem for me

I was on my was to PM Emily, stopped here 1st to see if anyone was also having problems with them. I cashed out at Club USA and received my check in under a week. My last withdrawal with Inet from Wednesday is still just sitting in my account, ( over 72 hours) the one before that was April 29, and all i got from a rep was we will notify you of the the tracking number when we get notified it is sent from the processor.

Strange things is they both use Fedex and they both come from the same origin point. they are quick to take your money, quick to point out if you didn't follow every single solitary term and condition. I wish microgaming would come back to USA. I am seriously considering closing my account.

I also had like 2200 comp points and when i redeemed them they didn't leave the 200 they tossed them away. By the time i went back to the cashier and noticed it was to late, all they said was maximum comp points that are redeemable is 2000, and wouldn't even acknowledge i had more than 2000. You know now as i write this the more it becomes apparent that i have had way to many issues with them. More than all the the other casino's put together so i will wait for my money to show up and close my account - they just are not worth it. It feels like a fight with them all the time, so why should i continue to support them with my green dollars. Thanks for making me see the light.

Seems to me that there has been a growing number of threads regarding slow pay from Inetbet players from the US of late. There seems to be a lot of processor problems. I do hope this trend does not continue.

Eventually got paid last week

I had the same problem but eventually got paid by FedEx after 3 weeks- long period of time for Inetbet. The good thing with Inetbet is you know you will get paid the bad things is that after they processed withdrawal they bonus banned me again. I had made one previous withdrawal over the course of 2 years and they bonus banned. I wrote them expressing my displeasure and stayed away from them for a number of months then re-wrote and they re-instated deposit matches. I am now banned again and requested a 6-month break. Good luck with the withdrawal.

I sure hope it gets resolved soon for everyone.

another Monday, still no withdrawal. I am just no sure what should I do( Emily_hansen viewed this thread and did not even bother to respond anything.

pobeda said:

another Monday, still no withdrawal. I am just no sure what should I do( Emily_hunsen viewed this thread and did not even bother to respond anything.

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Probably a stupid question but I am going to ask anyway but have you tried to send her a PM?

She must really love the way you're spelling her name Pobeda. Maybe that's why her replies are short

@osulle
Go back and read the first sentence in the OP's post again. I think you missed it

Tirilej said:

She must really love the way you're spelling her name Pobeda. Maybe that's why her replies are short

@osulle
Go back and read the first sentence in the OP's post again. I think you missed it

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I said it was a stupid question and I was right Still it wouldn't hurt if he contacted her again requesting an update Two weeks is a very long time waiting for a payout.

osulle said:

I said it was a stupid question and I was right Still it wouldn't hurt if he contacted her again requesting an update Two weeks is a very long time waiting for a payout.

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I did it twice, I send another email to support this morning, getting no response (
And I apologize if I misspelled her name, certainly not intentionally

pobeda said:

I did it twice, I send another email to support this morning, getting no response (
And I apologize if I misspelled her name, certainly not intentionally

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Give it another couple of days maybe and if you still haven't been paid file a PAB.

Cheers

pobeda said:

I did it twice, I send another email to support this morning, getting no response (
And I apologize if I misspelled her name, certainly not intentionally

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Given that it's been a weekend and a holiday weekend at that, I would give her some time to respond to you today or tomorrow. She may have read the thread today and is taking time to look into it before responding. This is what I would expect from an accredited casino anyway.

I would hope that this would not get to the PAB point, but if you get zero response from the rep and see that she has been on line by Wednesday then you might want to take that route.

withdrawal delays

I too am waiting for a withdrawal that was approved on April 29. I get the same runaround from inetbet about the money getting here soon. It has never taken this long before to get a paymycard withdrawal. They limit it to $500, only allow one a week and then it takes two weeks to get here?

I don't like what I'm seeing at inetbet - it has been my favorite casino for a very long time and this is the first time I've been tempted to close my account and say goodbye. I got the email saying that I would be bonus banned if I used bonuses - I used to be a premier member and I am no longer - I sincerely believe it's because I won a bit lately - apparently that's a no-no.

I can't get them to give me a date that the money was supposedly deposited into my account only that it will be here soon. No straight answers makes me nervous.

debzy

I've noticed that recently there has been more complaints about Inetbet, slow pay is among the worst. I think there could be a processor problem (there was I'm not sure if it's ongoing though) or a cash flow problem. Which is really unfortunate as Inetbet is one of the better US facing casinos. However at least players are getting paid (as would be expected from a CM accredited casino) but it seems that it's taking Inetbet quite a while to do that.

I'd keep a close eye on the forums as they could be having a cash flow problem and you don't want to risk playing somewhere that might have difficulty paying your winnings. I think you will get paid it just might take some time

debzy said:

I too am waiting for a withdrawal that was approved on April 29. I get the same runaround from inetbet about the money getting here soon. It has never taken this long before to get a paymycard withdrawal. They limit it to $500, only allow one a week and then it takes two weeks to get here?

I don't like what I'm seeing at inetbet - it has been my favorite casino for a very long time and this is the first time I've been tempted to close my account and say goodbye. I got the email saying that I would be bonus banned if I used bonuses - I used to be a premier member and I am no longer - I sincerely believe it's because I won a bit lately - apparently that's a no-no.

I can't get them to give me a date that the money was supposedly deposited into my account only that it will be here soon. No straight answers makes me nervous.

debzy

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thank for sharing your situation. Obviously, they don't really care about USA customers. I am daily depositor (multiple times lol) and needless to say, I am done with them after this time. Worse customer service, worse attitude, lack of support, stupid rule about $500 max once a week for PayMyCard and only one check per week, terrible support and now in addition to all of this, slow withdrawals. If it takes 2 weeks or more to withdraw combined with all bad support, how are they better then a CoolCat (which I will never play at).
Their favorite quote when mistake was done by them "we all humans, its just a human mistake". I counted 7 emails with this line over last year. But we all know what happens if I will make mistake by playing wrong game while wagering my match. I guess, I am not human, I can't make mistakes

I guess for USA players we should stick with Club World group and 3Dice, unless you OK with slow withdrawals and crappy support.

How many years passed, they still don't understand that one simple email or update about delays or issues to the players would help prevent all those topics and complains. But since they don't care, why bother notify players.

Forgot to mention (offtopic), I got real nice birthday bonus from them. After year of daily depositing I got whooping 50 bucks which was the lowest by far compare to all others
Even Lucky Red where I did not play nearly as much gave me 100. That's shows how much they care if you stay or go.

i cash-out on a free 15$ so its 150 but was not told untill today that they take the 50 for a check even tho they say the frist check is free every month well i,m o.k with that.

i have been waitting all weekend for it to be taken out of my account and sent but today they put it back into my account and told me to do pay my card

but i can,t caz i,m having trouble with my card and told them i wanted a check so now i have to wait how ever long it takes them to again start my withdrawl.

and i really dislike their cs they are so rude and do what they want no matter what you say.

so now i,m back to waitting and hoping it gets done soon. this is the 3rd time i,ve had trouble with them. they

act like they would reather not have me playing at their casino so i,m done and will be closeing my account with them.

pobeda said:

thank for sharing your situation. Obviously, they don't really care about USA customers. I am daily depositor (multiple times lol) and needless to say, I am done with them after this time. Worse customer service, worse attitude, lack of support, stupid rule about $500 max once a week for PayMyCard and only one check per week, terrible support and now in addition to all of this, slow withdrawals. If it takes 2 weeks or more to withdraw combined with all bad support, how are they better then a CoolCat (which I will never play at).
Their favorite quote when mistake was done by them "we all humans, its just a human mistake". I counted 7 emails with this line over last year. But we all know what happens if I will make mistake by playing wrong game while wagering my match. I guess, I am not human, I can't make mistakes

I guess for USA players we should stick with Club World group and 3Dice, unless you OK with slow withdrawals and crappy support.

How many years passed, they still don't understand that one simple email or update about delays or issues to the players would help prevent all those topics and complains. But since they don't care, why bother notify players.

Forgot to mention (offtopic), I got real nice birthday bonus from them. After year of daily depositing I got whooping 50 bucks which was the lowest by far compare to all others
Even Lucky Red where I did not play nearly as much gave me 100. That's shows how much they care if you stay or go.

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I personally have never had an issue with INETBET, I would contact Emily if you haven't. She is very on the ball about things. The longest I have waited for a withdraw to clear is a week, and I cashed out on a weekend, and that Monday was a holiday. Just a little advice, if it's that bad then don't play there anymore. I mean after all 50 bucks is 50 bucks......

Kalindee said:

I personally have never had an issue with INETBET, I would contact Emily if you haven't. She is very on the ball about things. The longest I have waited for a withdraw to clear is a week, and I cashed out on a weekend, and that Monday was a holiday. Just a little advice, if it's that bad then don't play there anymore. I mean after all 50 bucks is 50 bucks......

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I am not sure why would you defend the casino in this case, just don't make sense. DO you think you will get any kind of appreciation? free chip maybe lol?
what's yoru advise? to contact Emily? you obviously did not read this thread, as I mentioned twice that I contacted her number of times without response.
50 bucks is 50 bucks I agree, most likely its a great gift for number of players. As for me, one of the casinos gave me 350, another 150, another 200. iNetBet was my primary RTG place where I deposited number of time literally EVERY day. And I think in this case 50 bucks is a slap, not a birthday gift.
If you think over two weeks i acceptable without even letting player know that they having issue, good for you and I wish you best of luck there.
But its not acceptable for me, especially since there many places out there with slow withdrawal process

still nothing

Pobeda, did you get your withdrawal yet?

debzy

pobeda said:

I am not sure why would you defend the casino in this case, just don't make sense. DO you think you will get any kind of appreciation? free chip maybe lol?
what's yoru advise? to contact Emily? you obviously did not read this thread, as I mentioned twice that I contacted her number of times without response.
50 bucks is 50 bucks I agree, most likely its a great gift for number of players. As for me, one of the casinos gave me 350, another 150, another 200. iNetBet was my primary RTG place where I deposited number of time literally EVERY day. And I think in this case 50 bucks is a slap, not a birthday gift.
If you think over two weeks i acceptable without even letting player know that they having issue, good for you and I wish you best of luck there.
But its not acceptable for me, especially since there many places out there with slow withdrawal process

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Inetbet is not communicating well with players, no doubt about that. However, it doesn't sound right if you rag on fellow members just because they defend the casino. Rome wasn't built in a day and Inetbet's reputation was built over years where many players learned to trust them especially over their quick withdrawals. I understand there are problems with them recently and while some of us are quick to pounce on them there are others that show customer loyalty and that's perfectly ok.

# For the records I hate Inetbet more than anyone else (poor attitude from support staff especially a rude guy called Alan).

debzy said:

Pobeda, did you get your withdrawal yet?

debzy

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Nope , checked this morning-nothing. No response from support, nor from Emily. I guess I have no choice, but to file PAB

pobeda said:

Nope , checked this morning-nothing. No response from support, nor from Emily. I guess I have no choice, but to file PAB

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Yeah I'd say go for the PAB and good luck I don't know what is up with Inetbet recently. It used to be they would jump right into a thread and respond when a player is experiencing issues. Lately not so much I hope they sort things up and go back to the way things were.