Ok this is taken from my other thread located here
https://www.casinomeister.com/forums/threads/slotsmagic.62144/ and moved into this thread as per Casinomeisters advice:
In a nutshell, I tried to close my account 3 times with them back on the 26th March, this request still hasn't been actioned and the account is still open today. After requesting my account closure, rather stupidly I got sucked in by some bonus offers and the release of a new game that I like and isn't available anywhere else which has resulted in me losing £1492 post closure request. I accept this was my choice to deposit and subsequently lose it, my compulsive habits took over :-(
Here's the email thread (read from bottom up):
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26/03/14
Hi
Nothing in particular has happened. I just find it very difficult to win on your site. I play at a few other places and I just prefer the feel of the sites there.
I'd just like to push ahead with the closure please.
Thanks
___________________
Dear
Thank you very much for your email.
I am really sorry that you took this decision.
May I ask what happened? I can see that you didnt like the withdrawal procedure and my colleague Delia spoke with our payments department to arrange a faster withdrawal next time except if its a weekend.
We are also talking with them to fins a more permanent solution to this.
We really want to find a solution for you regarding this issue
If you require any further assistance do not hesitate to contact us.
Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email:
vip@slotsmagic.com
Skype me: VIPLoungeTeam
___________________________________
On 3/26/2014 8:05 PM, wrote:
Hi
As expected it didn't go well at all. I'd like to proceed with the account closure please.
Thanks
-------- Original message --------
From: Tereza VIP SlotsMagic
Cc:
vip@slotsmagic.com
Subject: Close Account
Dear
Thank you very much for your email.
We are very happy that you have decided to give it another try
I have credited your account with 100 bonus as we promised and to get it please click on cashier, bonuses.
I wish you good luck and we will be happy to see you win !!
If you require any further assistance do not hesitate to contact us.
Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email:
vip@slotsmagic.com
Skype me: VIPLoungeTeam
Hi Delia
Ok I will give it a try.
Many thanks
-------- Original message --------
From: Delia VIP Slots Magic
Subject: Re: Close Account
Thank you very much for sending us your request in writing.
I'm really upset you decided to leave our casino.
I had a chat with our payments department regarding your reasons for wanting to close the account, and they offered to send your next withdrawal faster. Also, in the future you can contact us in chat when you have a withdrawal and we will see what we can do to process it faster if possible. The payments department is working on a more permanent solution for processing withdrawals faster.
I saw you had a withdrawal in the weekend and because it was the weekend and it was not processed I saw you canceled and played it. Could I offer you a non-deposit bonus of 100 so you can try your luck again? Maybe you will be lucky and if you have a withdrawal I can send it to you faster this time.
I'll be waiting for your reply.
Kind regards,
Delia
--
VIP Manager - SlotsMagic
www.SlotsMagic.com
Email:
vip@SlotsMagic.com
Skype me: VIPLoungeTeam
On 26/03/2014 10:10, wrote:
Hello
Please can you close my casino account with immediate effect. This is the email address linked to my account
Thanks.
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