Hello everyone!
I would like to tell the forum members a story that happened to me almost 10 months ago.
25/11/2012 I played in the "Mega Moolah" at Unibet Casino with bet size of 1,25 USD.
I got "Mega Moolah Jackpot Wheel" bonus. I clicked “Start” and the wheel stopped on a white field , which means that I won "Mega" Jackpot. However, nothing happened, the “You Win” message did not appear. I made two photos of this picture on my old cell phone, sorry I did not know how to take screenshots. After some time, I got the message that the session is over. Internet connection was NOT interrupted, there were no error messages about Internet connection.
It was a bit stressful situation. I called Unibet customer support in my native language, but their employee wasn’t very helpful. After about 1.5 hours, I went back into the game "Mega Moolah", and saw a new "Mega Moolah Jackpot Wheel" bonus, pushed to “Start” and won a little more than 112 dollars. There is a fundamental point - "Mega Moolah Jackpot Wheel" appears randomly.
Old Attachment (Invalid)Old Attachment (Invalid)
I know that when a problem with the internet connection will be an informative error message with an error code , the result of the draw is not fixed and counters show zeros. In the case on "Mega Moolah Jackpot Wheel" all fields wheels are black , as was the case with a member of the forum Nicola (the screenshot is placed in the subject Winners Screenshorts 15/09/2013).
In my case the result of the draw has been recorded because the wheel has stopped. Casino led incorrectly - they asked for photos to review, but in spite of my repeated requests, do not want to inform me about the results of the review of these pictures. In addition, they suggested that I send them in the mail a formal complaint to the Union Address without ZIP:
Unibet PLC
Attn. Head of Customer Service
PO BOX 17
Gzira
Malta
According to the results of a Google search, the mailbox belongs to the association of psychotherapists Malta.
I do not think that it is very difficult to deal with these pictures, because the figures from the counters jackpots can determine at what time they were made. These photos are original and are not photoshopped.
I am not an expert in computers and software, but in my opinion, if such a situation is possible, then it means that the players are not protected. Although the amount of the jackpot is in millions of USD. It is simply unacceptable that the casino is using in this case the term “the game got stuck”.
Unibet sent me a report on this game from Microgaming Malta. But from this report it is not clear what was the result of this round. If the Internet connection has been interrupted, then how can I check this?
Old Attachment (Invalid)Old Attachment (Invalid)Old Attachment (Invalid)
I complained to the LGA, but they just sent me a notice that my complaint is accepted for investigation. Despite my repeated requests, they did not inform me about the results, although information from Unibet such an investigation was sent in January, 2013.
I contacted the Casinomeister with PAB, but 17/09/2013 PAB has been closed with status : Closed (OP AWOL), although I've always been in touch.
I would like to tell the forum members a story that happened to me almost 10 months ago.
25/11/2012 I played in the "Mega Moolah" at Unibet Casino with bet size of 1,25 USD.
I got "Mega Moolah Jackpot Wheel" bonus. I clicked “Start” and the wheel stopped on a white field , which means that I won "Mega" Jackpot. However, nothing happened, the “You Win” message did not appear. I made two photos of this picture on my old cell phone, sorry I did not know how to take screenshots. After some time, I got the message that the session is over. Internet connection was NOT interrupted, there were no error messages about Internet connection.
It was a bit stressful situation. I called Unibet customer support in my native language, but their employee wasn’t very helpful. After about 1.5 hours, I went back into the game "Mega Moolah", and saw a new "Mega Moolah Jackpot Wheel" bonus, pushed to “Start” and won a little more than 112 dollars. There is a fundamental point - "Mega Moolah Jackpot Wheel" appears randomly.
Old Attachment (Invalid)Old Attachment (Invalid)
I know that when a problem with the internet connection will be an informative error message with an error code , the result of the draw is not fixed and counters show zeros. In the case on "Mega Moolah Jackpot Wheel" all fields wheels are black , as was the case with a member of the forum Nicola (the screenshot is placed in the subject Winners Screenshorts 15/09/2013).
In my case the result of the draw has been recorded because the wheel has stopped. Casino led incorrectly - they asked for photos to review, but in spite of my repeated requests, do not want to inform me about the results of the review of these pictures. In addition, they suggested that I send them in the mail a formal complaint to the Union Address without ZIP:
Unibet PLC
Attn. Head of Customer Service
PO BOX 17
Gzira
Malta
According to the results of a Google search, the mailbox belongs to the association of psychotherapists Malta.
I do not think that it is very difficult to deal with these pictures, because the figures from the counters jackpots can determine at what time they were made. These photos are original and are not photoshopped.
I am not an expert in computers and software, but in my opinion, if such a situation is possible, then it means that the players are not protected. Although the amount of the jackpot is in millions of USD. It is simply unacceptable that the casino is using in this case the term “the game got stuck”.
Unibet sent me a report on this game from Microgaming Malta. But from this report it is not clear what was the result of this round. If the Internet connection has been interrupted, then how can I check this?
Old Attachment (Invalid)Old Attachment (Invalid)Old Attachment (Invalid)
I complained to the LGA, but they just sent me a notice that my complaint is accepted for investigation. Despite my repeated requests, they did not inform me about the results, although information from Unibet such an investigation was sent in January, 2013.
I contacted the Casinomeister with PAB, but 17/09/2013 PAB has been closed with status : Closed (OP AWOL), although I've always been in touch.
Last edited: