I Would Not Recommend Castle Jackpot - Read--
Looked OK, I like IGT, checked the terms, then needed to chat - I'm glad I did!
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Patrick: Hi how can i help?
you: hi, I read the terms and cannot see if you stipulate a pending withdrawal period, or are you like most IGT sites whereby withdrawals are not reversible and quick?
you: hello?
Patrick: you can reverse a withdrawal at most stages of our process and this would normally go back into your gaming about within about 5 minutes
you: That's not what I meant, how fast DO you process wd's-I cannot see a pending period in the terms.
Patrick: we normally have them processed within about 2 working days then it takes 5-7 working days to credit your account not including weekends
you: Yes, strange, because if I made a w/d and you processed it back to a debit or credit card, that would take 1-3 days in the UK, not 5-7.
Patrick: it does not go off the banking process it go's off our withdrawals process that is the same on most of our sites and with most banking transfers take 3-5 days via bac's or card transfer
you: So, before I play, let's say I make a w/d Monday morning back to my banks debit card. When would I expect it back in my bank account?
Patrick: as i stated it takes 2 working days to process and 5-7 working days to credit your account not including weekends
you: So in my example above I would make a w/d and not see it until a week Wednesday (9 days from auctioning the w/d)
you: sorry 'actioning'
Patrick: thats correct
you: OK last query, what other sites are in your group - I ask in case I've been a member in the past and don't want to create issues of duplicate accounts etc.
Patrick: we have bet uk, pink casino, bingo stars, 21.com
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you: OK, well I have no issues of duplication by what you've just stated, but I cannot justify playing somewhere with such a slow w/d process. As you may be aware, many sites offering the same software offer almost instant cashouts via webwallets and process 24/7 almost instantly back to your debit card. For this reason I would like my account shut please. Thanks for your help Patrick.
Patrick: One moment please
Patrick: Can I take your user name please?
you: dunover
Patrick: ok that's closed for you now
you: Thanks Patrick, another time maybe.
Patrick: No problem