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Thread: Videoslots Confiscated my winning.

  1. #1
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    Videoslots Confiscated my winning.

    Hello my name is Vasileiou Theodoros (user name Theo723454) and I would like to make a complaint for Videoslots Casino. My user name there is Theo777.

    On June 9th I registered and I made my first deposit to the casino. I played slots and won 16205. After that I received an email from Videoslots. The email was :
    Your account have been locked and all funds have been confiscated for breaching our terms and conditions paragraph 4.1. Your bets of €9 per spin was a significant portion of your bonus balance at several occasions.
    4.1 Videoslots does not tolerate the abuse of bonuses and any bonus abuse will result in closing the Account in the Casino. Including, but not limited to, the Casino reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consist of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance.

    I asked to receive my bets’ history to understand where I violated the terms and they sent me this :
    Here is an example of a bet which you made, which is more than 10% of the available balance.
    *

    Date Amount (EUR) Game Balance (EUR) Bonus Bet

    2012-06-09 09:59:18 9 mgs_avalon 77 1

    I told them that the bet of 9 is not the majority of the total available balance obviously, and they replied :
    "wager of a single bet consist of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance."

    I asked to know how the bonus bet of 1 is contributing to a significant portion of that balance, and their final answer was :
    The bet is not €1, the bet is €9. “1” is just showing that it in fact was a bonus bet, i.e you were betting the full amount of €9 with bonus money since your deposited amount was gone already.

    Well I understand what they are saying about the bonus, but I didn’t play the majority of my balance so I believe that this rule is not violated.

    I would like you to help me resolve this problem and receive my winning from the casino, because I believe that I haven’t violated any terms.
    I am waiting for your response.
    Regards.



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    What was your initial deposit?

    What amount of bonus were you awarded?

    Was this the welcome bonus for the first deposit made at this casino?
    Trust me, I'm a weatherman.



  3. The Following User Says Thank You to vinylweatherman For This Useful Post:

    CakeKing (3rd July 2012)

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    Unhappy

    If they have 10% max bet rule and you did any bet more than 10% you will never get anywhere with this.

    BTW, that casino have VERY bad rules for players and I would never ever deposit with them. When I read the terms some time ago I got the feeling they did all they could to cover in ways to NOT pay players.

    I feel sorry for you, next time deposit at 32red, willhill, ladbrokes or nordicbet and you will probably never have any problems again.



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    Quote Originally Posted by mn001 View Post
    If they have 10% max bet rule and you did any bet more than 10% you will never get anywhere with this.

    BTW, that casino have VERY bad rules for players and I would never ever deposit with them. When I read the terms some time ago I got the feeling they did all they could to cover in ways to NOT pay players.

    I feel sorry for you, next time deposit at 32red, willhill, ladbrokes or nordicbet and you will probably never have any problems again.

    i always thought the 10% bet rule was about how much you deposited.



    Off topic: There are plenty of other good casinos too.If you read the terms carefully and play by them you should never get into problems.



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    Quote Originally Posted by vinylweatherman View Post
    What was your initial deposit?

    What amount of bonus were you awarded?

    Was this the welcome bonus for the first deposit made at this casino?
    My deposit was 100euro via Mooneybookers and i received 100 euro bonus.This was the first deposit bonus.



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    Looks like bullshit.

    The casino is arranged by Quickfire powered by Microgaming.

    4.1 Videoslots does not tolerate the abuse of bonuses and any bonus abuse will result in closing the Account in the Casino. Including, but not limited to, the Casino reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consist of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance.

    4.2 Videoslots shall not be liable for playing device malfunctions nor attempts by Player to participate in the Games by methods, means or ways not intended by Videoslots. Videoslots reserves the right to cancel Player's Account for any reason and issue any balance in Player's Account at the time of such cancellation.

    The use of more than one bonus simultaneously is deemed the same way as a playing device malfunction, unless specifically specified that more than one bonus can be used at the same time.

    4.3 Further explanation of bonus abuse: When using a signup bonus, a player starts using deposited funds from the cash balance. If the cash balance is lost player starts using the funds deposited on the bonus account. All winnings during a bonus qualification period will be forfeited if:

    • the bonus money have been used in games which are not qualifying for a bonus. In some of the game categories that are bonus qualifying, there are some specific exceptions. Games which are excluded from bonus qualification categories are currently: the Video Slot “Scrooge”.
    • the deposited funds have been used in games which are not qualifying for bonus prior to using the bonus money, since bonus money are intended for those wagering in bonus qualifying casino games
    • a player wagers a substantial part of the funds in non bonus qualifying games, then using these funds to wager in bonus qualifying games.
    • wagering more than 10% of the deposited amount in a single bet ( maximum €10 ) during a bonus qualifying game.
    • wagering more than 10% of the remaining bonus amount available on your account in a single bet ( maximum €10 ) during a bonus qualifying game.
    o when your bonus balance is €30 or more.
    • wagering more than €3 in a single bet during a bonus qualifying game.
    o when your bonus balance is €30 or less.

    It is 10% of the running balance, so at every bet you have to recalculate the allowed max bet.

    It's complete bullshit, as if you can wager €9 per spin to start with, it is not abuse to carry on playing at this level throughout your session.

    This is simply a trap set to catch the unwary player who just wants to go and play.

    Taken to it's extreme, the final spin before you bust out completely is always "abusive", even if it is 1c, as it will be 100% of the bonus balance.


    This casino is supposedly set up by a "casino enthusiast" from Sweden, but can't decide whether they are licensed in Malta or Curacao (it depends on which part of the website you look at).

    Unless you hit well early on, you just cannot win here as you have to lower each bet as your balance falls, and once the deposit has all gone, EVERY bet, no matter how big or small, consists of bonus funds.

    An MGS casino I have never heard of, but one to be avoided. Even the name is pretty lame, so lame that Google couldn't even find it, which made me think you had the name confused with the games being offered (video slots).

    It's Flash only, using the Quickfire platform, and seems to have a poker offering where players agree to pay a fine of €25,000 if they take a deal from an affiliate that exceeds 30% rakeback. Another piece of BS, since business between a player and an affiliate is none of their business, and it is the AFFILIATE that needs fining for OFFERING such deals, as it is they that have a business relationship with the operator.

    I'd like to fine the casino €25,000 for having such a BS bonus term, but I have about as much chance as they would have in enforcing payment of €25000 from a poker player they kicked out for accepting too good a deal from an affiliate.


    They also have the odd rule that of all the 300 games offered, the Video Slot "Scrooge" is a banned game when a bonus is in the account, very apt given their approach to players who happen to hit after several losing spins on a bet that was perfectly valid UNTIL they had almost been sucked dry by the games.
    Trust me, I'm a weatherman.



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    edit
    Last edited by mn001; 3rd July 2012 at 05:08 PM. Reason: edit



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    Quote Originally Posted by vinylweatherman View Post
    Looks like bullshit.

    The casino is arranged by Quickfire powered by Microgaming.

    4.1 Videoslots does not tolerate the abuse of bonuses and any bonus abuse will result in closing the Account in the Casino. Including, but not limited to, the Casino reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consist of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance.

    4.2 Videoslots shall not be liable for playing device malfunctions nor attempts by Player to participate in the Games by methods, means or ways not intended by Videoslots. Videoslots reserves the right to cancel Player's Account for any reason and issue any balance in Player's Account at the time of such cancellation.

    The use of more than one bonus simultaneously is deemed the same way as a playing device malfunction, unless specifically specified that more than one bonus can be used at the same time.




    It is 10% of the running balance, so at every bet you have to recalculate the allowed max bet.

    It's complete bullshit, as if you can wager €9 per spin to start with, it is not abuse to carry on playing at this level throughout your session.

    This is simply a trap set to catch the unwary player who just wants to go and play.

    Taken to it's extreme, the final spin before you bust out completely is always "abusive", even if it is 1c, as it will be 100% of the bonus balance.


    This casino is supposedly set up by a "casino enthusiast" from Sweden, but can't decide whether they are licensed in Malta or Curacao (it depends on which part of the website you look at).

    Unless you hit well early on, you just cannot win here as you have to lower each bet as your balance falls, and once the deposit has all gone, EVERY bet, no matter how big or small, consists of bonus funds.

    An MGS casino I have never heard of, but one to be avoided. Even the name is pretty lame, so lame that Google couldn't even find it, which made me think you had the name confused with the games being offered (video slots).

    It's Flash only, using the Quickfire platform, and seems to have a poker offering where players agree to pay a fine of €25,000 if they take a deal from an affiliate that exceeds 30% rakeback. Another piece of BS, since business between a player and an affiliate is none of their business, and it is the AFFILIATE that needs fining for OFFERING such deals, as it is they that have a business relationship with the operator.

    I'd like to fine the casino €25,000 for having such a BS bonus term, but I have about as much chance as they would have in enforcing payment of €25000 from a poker player they kicked out for accepting too good a deal from an affiliate.


    They also have the odd rule that of all the 300 games offered, the Video Slot "Scrooge" is a banned game when a bonus is in the account, very apt given their approach to players who happen to hit after several losing spins on a bet that was perfectly valid UNTIL they had almost been sucked dry by the games.
    When I registered the 4.3 was this:
    4.3 Further explanation of bonus abuse: When using a signup bonus, a player starts using deposited funds from the cash balance. If the cash balance is lost player starts using the funds deposited on the bonus account. All winnings during a bonus qualification period will be forfeited if:

    • the bonus money have been used in games which are not qualifying for a bonus. In some of the game categories that are bonus qualifying, there are some specific exceptions. Games which are excluded from bonus qualification categories are currently: the Video Slot “Scrooge”.
    • the deposited funds have been used in games which are not qualifying for bonus prior to using the bonus money, since bonus money are intended for those wagering in bonus qualifying casino games
    • a player wagers a substantial part of the funds in non bonus qualifying games, then using these funds to wager in bonus qualifying games.
    • wagering more than 10% of the deposited amount in a single bet ( maximum €10 ) in a bonus qualifying game.
    • wagering more than 10% of the remaining bonus amount in a single bet ( maximum €10 ) in a bonus qualifying game.

    They changed it 2 days after to what you have posted.

    We talked about this and they say that I have violated 4.1 terms which as you can see I haven't, because I haven't placed bets more than the 10% of my deposit which also is not the majority.



  10. #9
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    Quote Originally Posted by Theo723454 View Post
    When I registered the 4.3 was this:
    4.3 Further explanation of bonus abuse: When using a signup bonus, a player starts using deposited funds from the cash balance. If the cash balance is lost player starts using the funds deposited on the bonus account. All winnings during a bonus qualification period will be forfeited if:

    • the bonus money have been used in games which are not qualifying for a bonus. In some of the game categories that are bonus qualifying, there are some specific exceptions. Games which are excluded from bonus qualification categories are currently: the Video Slot “Scrooge”.
    • the deposited funds have been used in games which are not qualifying for bonus prior to using the bonus money, since bonus money are intended for those wagering in bonus qualifying casino games
    • a player wagers a substantial part of the funds in non bonus qualifying games, then using these funds to wager in bonus qualifying games.
    • wagering more than 10% of the deposited amount in a single bet ( maximum €10 ) in a bonus qualifying game.
    • wagering more than 10% of the remaining bonus amount in a single bet ( maximum €10 ) in a bonus qualifying game.

    They changed it 2 days after to what you have posted.

    We talked about this and they say that I have violated 4.1 terms which as you can see I haven't, because I haven't placed bets more than the 10% of my deposit which also is not the majority.
    Perhaps they didn't like the sheer size of your win from the welcome bonus, and decided not to pay before finding something in the terms to back it up.

    Before the change, it makes even LESS sense, since all your bets will become illegal once you are down to a certain balance. They are enforcing this nonsense on SOME of your €9 bets made when the variance went against you.

    You could have gone down to your last Euro, and played the whole amount on one last spin to bust out, but hit the bonus round and then ended up with a big balance from further play. Technically, they could confiscate the lot because you should have bet only 10c, and then only 9c, then 8c and so on till you bust out.

    A properly run casino would not have such nonsense, but would have a clear max bet rule that could be calculated from the starting balance, and applied throughout the bonus qualifying session.

    Their lack of understanding is also demonstrated by their irrational exclusion of ONE game (Scrooge), yet NOT excluding other games that are similar in nature, such as Wealth Spa, Tomb Raider II, etc.

    Excluding random slots from play with a slots bonus only adds to the confusion faced by players, who want simple rules like slots bonuses being for slots, and thus any slot game offered being OK to play.

    It is unusual to see this kind of muddle with a Microgaming casino, as it is more common with the rogue, mainly RTG, casinos that offer high bonuses, but a labyrinth of terms and conditions that can trip up the unwary player, and offer plenty of leeway when they decide they just don't want to pay.

    I expect they don't think a player who wins 16K from the welcome bonus will ever be back, so would rather not pay out if they can find reason not to.

    I bet they would have paid without quibble had you made WR and ended up withdrawing €50 as half your initial deposit back. They would probably have paid and then offered you another nice bonus in the hope of getting the other €50 off you, along with some fresh money.

    Had you hit the big win from your first €9 spin, they would have no way to argue that you broke section 4 unless they used the "F U Clause" to argue that you didn't play for "entertainment" or some similar BS.
    Trust me, I'm a weatherman.



  11. #10
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    Well, since they apparently change their terms as they see fit, the "excluded slot" rule....at this time Scrooge, could be changed, or have any slot added by them, at any time.
    Would be interesting to hear, if anyone ever got paid by this outfit.
    Terms like theirs should be more than enough to qualify them for the pit imo.
    POVERTY: Having too much month left at the end of the money



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