This is most likely an error on the casino's side (so, try again later). The update server is not communicating with the newly installed casino so the main casino files cannot be installed. The installers are nothing more than download managers, and simply initiate the download process.
Originally Posted by wuwut666
It is also possible that your firewall has blocked the "phone home" function and prevented the client from contacting the server. A firewall would normally pop-up a screen to inform you that this had been done, but it is possible to set many to "hide" such actions. If you DO get such a pop-up when first installing a MGS casino, set it to "always allow".
Check firewall settings to ensure that any such action is not hidden from you, but presented to you for a decision.
If you can rule out your firewall, you can tell CS this when they offer you their standard response of "your firewall is blocking the casino, turn it off".
One way to check whether this is your firewall is to switch it off TEMPORARILY whilst fully installing the casino, but remember to turn it back ON afterwards.
Other problems are caused by an outdated installer being provided by the casino website. This can be a problem when the casino has recently switched servers, as the installer will be trying to connect to the OLD server, which will no longer be responding. Since it cannot access the download server, the software cannot reconfigure itself automatically.
One way out of this type of problem is to install from a CD. Most operators will send you one on request, but it can take some time to arrive. Regular players often find they get sent these anyway, so can always keep them just in case they have this kind of problem. I keep the latest copy of any casino CD sent to me for casinos I play at, or are likely to play at in the future. Grand Prive CDs of course tend to get chucked out
After a failed install, it is a good idea to clean up everything before trying again. This involves going to the casino folder on c:\microgaming\casino\casinoname and deleting it. For example, to clean up after a failed Redflush install, you would go to c:\microgaming\casino and delete the folder "Redflush" before trying the install again.
I sometimes encounter problems with Microgaming, and whilst many can be solved by a thorough cleanup and reinstall, there have been a few that have taken DAYS of investigation before I have so much as a clue of what to do. CS are generally not equipped to deal with such issues, and so you would be dealing with their technical department, who in turn may have to refer the matter to Microgaming. This process can take some time, and I have found communications with the player to be rather poor, with players (such as myself) having to constantly pester CS in order to get things moving along.
Trust me, I'm a weatherman.