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Thread: Microgaming software download error

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    Microgaming software download error

    Hey,

    I signed up at couple of microgaming casinos with no problem at first (32RED+LADBROKES). But then after installing a couple more I ran into downloading errors on 3 of them (Jackpot City, Platinum Play and Redflush). I can see the registration window but the download bar never starts and it says "Download Failed - Please try again later". I then tried GoWild casino and it worked. I noticed GoWild had a different signup form while the other 3 had the same one? Am I not allowed to download and play different MG sites if its a different group (or even the same one for that matter)?



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    Quote Originally Posted by wuwut666 View Post
    Hey,

    I signed up at couple of microgaming casinos with no problem at first (32RED+LADBROKES). But then after installing a couple more I ran into downloading errors on 3 of them (Jackpot City, Platinum Play and Redflush). I can see the registration window but the download bar never starts and it says "Download Failed - Please try again later". I then tried GoWild casino and it worked. I noticed GoWild had a different signup form while the other 3 had the same one? Am I not allowed to download and play different MG sites if its a different group (or even the same one for that matter)?
    This is most likely an error on the casino's side (so, try again later). The update server is not communicating with the newly installed casino so the main casino files cannot be installed. The installers are nothing more than download managers, and simply initiate the download process.

    It is also possible that your firewall has blocked the "phone home" function and prevented the client from contacting the server. A firewall would normally pop-up a screen to inform you that this had been done, but it is possible to set many to "hide" such actions. If you DO get such a pop-up when first installing a MGS casino, set it to "always allow".

    Check firewall settings to ensure that any such action is not hidden from you, but presented to you for a decision.

    If you can rule out your firewall, you can tell CS this when they offer you their standard response of "your firewall is blocking the casino, turn it off".

    One way to check whether this is your firewall is to switch it off TEMPORARILY whilst fully installing the casino, but remember to turn it back ON afterwards.


    Other problems are caused by an outdated installer being provided by the casino website. This can be a problem when the casino has recently switched servers, as the installer will be trying to connect to the OLD server, which will no longer be responding. Since it cannot access the download server, the software cannot reconfigure itself automatically.

    One way out of this type of problem is to install from a CD. Most operators will send you one on request, but it can take some time to arrive. Regular players often find they get sent these anyway, so can always keep them just in case they have this kind of problem. I keep the latest copy of any casino CD sent to me for casinos I play at, or are likely to play at in the future. Grand Prive CDs of course tend to get chucked out

    After a failed install, it is a good idea to clean up everything before trying again. This involves going to the casino folder on c:\microgaming\casino\casinoname and deleting it. For example, to clean up after a failed Redflush install, you would go to c:\microgaming\casino and delete the folder "Redflush" before trying the install again.

    I sometimes encounter problems with Microgaming, and whilst many can be solved by a thorough cleanup and reinstall, there have been a few that have taken DAYS of investigation before I have so much as a clue of what to do. CS are generally not equipped to deal with such issues, and so you would be dealing with their technical department, who in turn may have to refer the matter to Microgaming. This process can take some time, and I have found communications with the player to be rather poor, with players (such as myself) having to constantly pester CS in order to get things moving along.
    Trust me, I'm a weatherman.



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    great response sir

    Yes I thought about the CDs I'll check it out. And I didnt delete my folders before trying again so I'll def try that



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    Ok so officially I cannot download casinos from:

    -Bellerock Casino Group
    -Fortune Lounge
    -Jackpot Factory
    -Club Red Gaming
    -Vegas Partner Lounge

    "download failed - Please try again later"

    On my own computer I tried the following things:

    - delete all cookies and old internet files
    - close all programs
    - disable firewall
    - disable all spyware
    - disable antivirus
    - disable popup blockers and anything else that would possibly hinder the connection
    - Ensure that ports 1970 to 2002 are open

    Also ensure that you have updated:
    - Version of Windows
    - DirectX
    - Macromedia Flash


    And no results. I even tried installing it a on a brand new laptop laying around the house and no dice. What gives?



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    k I received an e-mail from jackpotcity and they said that certain canadians have had this problem. Basically their theory is that its because their system thinks my internet provider comes from the US. I don't live THAT close to the border



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    Quote Originally Posted by wuwut666 View Post
    k I received an e-mail from jackpotcity and they said that certain canadians have had this problem. Basically their theory is that its because their system thinks my internet provider comes from the US. I don't live THAT close to the border
    Surely this should affect ALL Microgaming casinos, as it is something Microgaming added when Kentucky had them by the balls, and tried to seize the microgaming (dot) com domain. The addition at first only blocked Kentucky, but was later extended to block the entire US after they pulled out altogether.

    To see if this is the cause, take the same laptop to a friend with a different ISP, or try a public hotspot, and see if the install works there, even though it fails at home.

    You will also find you can't play the software from home, even if it installs when connecting to a different ISP.

    Poor coding from Microgaming has made this problem harder to solve than it should have been. Had they coded a proper error message to indicate the detection of a banned IP, you would have known straight away if this was the problem, and of course known if it was NOT the problem by the absence of said error message when one would be expected under these circumstances.
    Trust me, I'm a weatherman.



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