Mr Green - Baptism by Fire

Casinomeister

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Joined
Jun 30, 1998
Location
Bierland
Nice casino. I recall playing there a year or 2 ago.

I had to play a 1st deposit bonus. Even after winning £300+ I couldnt cashout due to WR not met. So I played on and met WR with a withdraw over £600.

They paid quickly. My only problem back then was they pay in euros so my withdraw was £100 or so short.

However I told them, they checked and confirmed and sent the rest.

When the rest arrived it was still short but after speaking to staff they credited my account with a value bigger than what they owed with no wr so i could play or cashout.


Was very pleased with them.
 
I have a question.

This is from your T&C :

"If you win EURO €100,000 or more, we will divide the payout into ten installments, paid with 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts."

This is the first time I have seen a Net Entertainment casino who pays progressive jackpots / big wins in installments. I understand it may be necessary for those who win big on your WagerWorks games, since it is software based.

My question. Will this T&C also apply for those who win on your NetEnt games and if so, why have you chosen this practice ?
 
Damned good question!

I was about to comment on the fact that in my dealings with this casino I have always found the management communicative and helpful...but in view of rainmaker's post I think I will withold the applause for those past experiences until there is a logical answer to this.
 
What does 'software based' imply?
This means that it is a policy directed by the software provider - not the casino management itself. Wagerworks is owned by IGT - an American company, and their jackpot payouts are determined by whatever US laws they have to abide by. You know, land of the free and all that. :rolleyes:
 
This means that it is a policy directed by the software provider - not the casino management itself. Wagerworks is owned by IGT - an American company, and their jackpot payouts are determined by whatever US laws they have to abide by. You know, land of the free and all that. :rolleyes:

Gotcha, I know IGT well... HQ in SF and Sparks, of all places...:)
 
Just chipping in. I tested Mr Green out about 2/3 months ago and was impressed. Service was good, cashouts were quick and the games neat. The ID process was quick and was no hassle either. In the registration process they even ask if you want to set a deposit limit.

Apart from the clunky slots interface that meant I couldn't really play it on my Netbook, I found it hard to fault. But then I didn't quite win £100,000 :rolleyes:
 
Have played at Mr Green once, the service is not bad, however the sign-up bonus is limited to few countries only.

WagerWorks slots games are not available to Australian Players.

netENT 's games are running smoothly.
 
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Have played at Mr Green once, the service is not bad, however the sign-up bonus is UK only.

Some slots games are not available to Australian Players.

netENT 's games are running smoothly.

plasticnote:)

I think that sign-up bonuses are available for players outside of UK as well, but only for a small selection of countries

From their T&C :

If you are eligible for a bonus, that is for example a login bonus of SEK 25, NOK 25 or EUR 3 or a deposit bonus of 100% up to a certain amount, then you are asked to wager the bonus amount before making any cash-outs of the bonus or winnings. If you would like to request a withdrawal before the wagering requirements are fulfilled, Mr Green will deduct the whole bonus amount as well as any winnings before approving any withdrawal. Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements. Bonuses are only available to players from Sweden, Norway, Finland, Austria, Great Britain and Germany. Local wagering requirements may be applied. Bonuses/Freespins at Mr Green can only be received once per household. Risk-free bets on any games do not qualify for Mr Green’s wagering requirements.
 
Some slots games are not available to Australian Players...


Since they are running some of the WagerWorks slots, these are not available to residents of Canada, Australia, and....Germany :(

But you can play them in the "play for fun" mode :yahoo::cool:
 
They did not handle the millions in winnings because of software problems good on their side some time ago IMHO. Mostly swedish players affected. I don't want to put links here, but I think it's fair for the community to know about that so I would do a research before playing with them. There's a big thread on the biggest swedish forum if you search, in swedish. Google translate will work fine... Just my 2 cents.
 
I have a question.

This is from your T&C :

"If you win EURO €100,000 or more, we will divide the payout into ten installments, paid with 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts."

This is the first time I have seen a Net Entertainment casino who pays progressive jackpots / big wins in installments. I understand it may be necessary for those who win big on your WagerWorks games, since it is software based.

My question. Will this T&C also apply for those who win on your NetEnt games and if so, why have you chosen this practice ?

Regarding big winnings, as Bryan was mention, this is a provider decision. When it comes to big winnings (besides of bigger winnings from IGT) we pay out the full amount straight away.

Have played at Mr Green once, the service is not bad, however the sign-up bonus is limited to few countries only.

WagerWorks slots games are not available to Australian Players.

netENT 's games are running smoothly.

Bonuses and no deposit free spins is available at the following markets:
Sweden
Norway
Finland
Austria
Germany
UK

They did not handle the millions in winnings because of software problems good on their side some time ago IMHO. Mostly swedish players affected. I don't want to put links here, but I think it's fair for the community to know about that so I would do a research before playing with them. There's a big thread on the biggest swedish forum if you search, in swedish. Google translate will work fine... Just my 2 cents.
Regarding to the technical crash with "House of Fun" last year this was sorted out long time ago.
All players was compensated and you could read more about the crash at our blog (Link Removed ( Old/Invalid) ).

Best regards,
Mr Green- Jonas
 
Regarding big winnings, as Bryan was mention, this is a provider decision. When it comes to big winnings (besides of bigger winnings from IGT) we pay out the full amount straight away.


Thanks for your reply Jonas.

Yes, well the problem is that you have a separate section with "WagerWorks rgs™ - Standard Terms and Conditions of Use". This section will deal with issues regarding installements if a player wins big on WagerWorks games.

For example this standard clause :

"If you win MegaJackpots® the prize money shall be paid to you in 20 equal annual instalments".

But the section that I refered to in my post (If you win EURO €100,000 or more...) are listed in your general "Terms and Conditions for Use of the Services". This will indicate to me that you will pay big wins on any game in installements. I find this strange since for example NetEnt as a provider don`t have such an installements plan to my knowledge.

So the question is still, why do you have this section in your general T&C, and which provider requires that you pay winnings over €100 000 in ten installments over ten months?


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It is not my intention to be a bitch in this thread, but I have one more issue that probably need some attentions from the Mr. Green rep.

This is about the "Mega Fortune" progressive slot. For those who do not know it: Mega Fortune is a very popular slot with 3 progressive jackpots. The biggest jackpot is at the moment worth about € 4 million.

This slot is quite popular amongst low rollers, because you do not need to max your bet or even bet high to have a chance to win the big jackpot. Actually, several of the earlier winners have only been betting about €1. Quite a catch. So this slot has many players who will play with minimum bet.

And this is the case. I thought that Mega Fortune had a standard betting increments (standard from Net Entertainment). The lowest betting amount for all 25 lines is € 0,25 and the highest is € 50 (or something similar, depending on currency). I have never seen a Net Entertainment casino who don't have the standard bet increment on this slot. And that is quite understandable. The minimum bet is of great importance in this game since many low rollers who are going after the Jackpot most likely will play with minimum bet. And as I said, the standard minimum bet is €0,25.

Well, so I thought before I visited Mr. Green. But at Mr. Green, the minimum bet on an Norwegian account was 0,25 Norwegian Kroner for all lines! 0,25 Kroner is about € 0,03 ! This is very odd. The standard minimum bet (in all other Net Entertainment casinos to my knowledge) in Norwegian Kroner is 2,50. 2,50 Norwegian Kroner is about € 0,30.

I asked a fellow member here if he could check his Mr. Green account and tell me the minimum bet on his account (he has an account in Euros). He told me that the minimum bet was € 0,25. This means that Norwegian Players will have € 0,03 as minimum bet, while players with other currencies will have the correct € 0,25 as a minimum bet.

Some of you may not see the big case here, but let me clarify. If you deposit € 100 and bet with € 0,25 per spin, then you most likely will have some few hours of game play. If you deposit the same amount and bet with € 0,03, then you can play for days. And remember that you will have the chance to win the Jackpot regardless of betting level.

The minimum bet of € 0,03 (0,25 Norwegian Kroner) is clearly an error/bug/fault or whatever. Of course, there may be a legitimate explanation to this but I just can not understand what that would be. And this will be supported by the fact that this "fault" only is available in Norwegian Kroner at Mr. Green and not for those who have Euros as chosen currency in the same casino.

And now to the more serious stuff. If this is an error. What would be the consequences if a Norwegian player had won the € 4 million Jackpot on a € 0,03 bet if that bet actually is not valid? I see that you had errors on some of your other games last year. It is quite seldom that casinos have error on games, so it is only fair to ask you about this. And if it turns out that this actually is an error, then it is quite blameworthy considering that this is an highly popular progressive game with a massive Jackpot. Error on this game should not happen.





Picture from Mr.Green. Shows minimum bet in Norwegian Kroner with all lines ( 0,25 Kroner or € 0,03)

Mega Fortune 3.jpg




Picture from another casino. Shows correct minimum bet in Norwegian Kroner ( 2,50 Kroner or €0,30)

UB2.jpg




Picture from Mr. Green. Shows minimum bet in Euros. This is from "fun mode", but it also applies for those who have Euro as chosen currency

MGR.jpg
 
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It is not my intention to be a bitch in this thread, but I have one more issue that probably need some attentions from the Mr. Green rep.

This is about the "Mega Fortune" progressive slot. For those who do not know it: Mega Fortune is a very popular slot with 3 progressive jackpots. The biggest jackpot is at the moment worth about € 4 million.

This slot is quite popular amongst low rollers, because you do not need to max your bet or even bet high to have a chance to win the big jackpot. Actually, several of the earlier winners have only been betting about €1. Quite a catch. So this slot has many players who will play with minimum bet.

And this is the case. I thought that Mega Fortune had a standard betting increments (standard from Net Entertainment). The lowest betting amount for all 25 lines is € 0,25 and the highest is € 50 (or something similar, depending on currency). I have never seen a Net Entertainment casino who don't have the standard bet increment on this slot. And that is quite understandable. The minimum bet is of great importance in this game since many low rollers who are going after the Jackpot most likely will play with minimum bet. And as I said, the standard minimum bet is €0,25.

Well, so I thought before I visited Mr. Green. But at Mr. Green, the minimum bet on an Norwegian account was 0,25 Norwegian Kroner for all lines! 0,25 Kroner is about € 0,03 ! This is very odd. The standard minimum bet (in all other Net Entertainment casinos to my knowledge) in Norwegian Kroner is 2,50. 2,50 Norwegian Kroner is about € 0,30.

I asked a fellow member here if he could check his Mr. Green account and tell me the minimum bet on his account (he has an account in Euros). He told me that the minimum bet was € 0,25. This means that Norwegian Players will have € 0,03 as minimum bet, while players with other currencies will have the correct € 0,25 as a minimum bet.

Some of you may not see the big case here, but let me clarify. If you deposit € 100 and bet with € 0,25 per spin, then you most likely will have some few hours of game play. If you deposit the same amount and bet with € 0,03, then you can play for days. And remember that you will have the chance to win the Jackpot regardless of betting level.

The minimum bet of € 0,03 (0,25 Norwegian Kroner) is clearly an error/bug/fault or whatever. Of course, there may be a legitimate explanation to this but I just can not understand what that would be. And this will be supported by the fact that this "fault" only is available in Norwegian Kroner at Mr. Green and not for those who have Euros as chosen currency in the same casino.

And now to the more serious stuff. If this is an error. What would be the consequences if a Norwegian player had won the € 4 million Jackpot on a € 0,03 bet if that bet actually is not valid? I see that you had errors on some of your other games last year. It is quite seldom that casinos have error on games, so it is only fair to ask you about this. And if it turns out that this actually is an error, then it is quite blameworthy considering that this is an highly popular progressive game with a massive Jackpot. Error on this game should not happen.





Picture from Mr.Green. Shows minimum bet in Norwegian Kroner with all lines ( 0,25 Kroner or € 0,03)

View attachment 27471




Picture from another casino. Shows correct minimum bet in Norwegian Kroner ( 2,50 Kroner or €0,30)

View attachment 27472




Picture from Mr. Green. Shows minimum bet in Euros. This is from "fun mode", but it also applies for those who have Euro as chosen currency

View attachment 27473

I don't actually think this is an error. From what I recall the higher you bet the higher chance of hitting the jackpot at Mega Fortune. Having the set up like this only makes Mr. Green the losers I'd say.* Most players sitting grinding this doesn't know that the higher you bet the higher the chance of hitting the jackpots. So they sit and spin @ 0.25kr and think in their minds that they have equal chance of hitting the jackpot as the next fellow spinning @ €1 or €10. Obviously they still have a chance of hitting the jackpot. As you stated there have been guys spinning at as low as €0.5 or €1 and hitting the Mega Jackpot, but that's just because the low rollers are obviously more than the high rollers in numbers. ie thousands and thousands more "€1-spinners" than "€50-spinners".

*Why i said Mr. Green'd be losers for having such low min bet is because in general those players spinning at those levels probably cost more in customer support time / transaction costs, bonus costs etc than what you actually make from them. :rolleyes:
 
I don't actually think this is an error. From what I recall the higher you bet the higher chance of hitting the jackpot at Mega Fortune. Having the set up like this only makes Mr. Green the losers I'd say.* Most players sitting grinding this doesn't know that the higher you bet the higher the chance of hitting the jackpots. So they sit and spin @ 0.25kr and think in their minds that they have equal chance of hitting the jackpot as the next fellow spinning @ €1 or €10. Obviously they still have a chance of hitting the jackpot. As you stated there have been guys spinning at as low as €0.5 or €1 and hitting the Mega Jackpot, but that's just because the low rollers are obviously more than the high rollers in numbers. ie thousands and thousands more "€1-spinners" than "€50-spinners".

*Why i said Mr. Green'd be losers for having such low min bet is because in general those players spinning at those levels probably cost more in customer support time / transaction costs, bonus costs etc than what you actually make from them. :rolleyes:

Yo zaaaaabaaaaam :)


I don't know if you have a greater chance of hitting Jackpot if you bet higher. I don`t think Net Entertainment have said anything official about this. I don`t remember.

But the paytable says nothing about this. Net Entertainment also has a progressive jackpot game called "Hall Of Gods", and in that game the paytable states : the more you bet, the greater the chance to win a jackpot". I can only assume that the paytable on Mega Fortune would have said something similar if this was the case.

But this question is really not that important. The bet increments for Norwegian players at Mr. Green is obviously wrong in my opinion, so the important thing is what the consequences would be if a low roller would have won the big Jackpot on a €0,03 bet (with all 25 lines active of course), when that bet most likely is not valid within the standard from Net Entertainment.

This wrong bet increments at Mr. Green will also concern higher bets. The highest bet for an Norwegian customer on this game is about € 6. All other Net Entertainment casinos offer € 50 as highest bet. Mr. Green also has € 50 as max bet for customers who have another chosen currency.
 
Yo zaaaaabaaaaam :)


I don't know if you have a greater chance of hitting Jackpot if you bet higher. I don`t think Net Entertainment have said anything official about this. I don`t remember.

But the paytable says nothing about this. Net Entertainment also has a progressive jackpot game called "Hall Of Gods", and in that game the paytable states : the more you bet, the greater the chance to win a jackpot". I can only assume that the paytable on Mega Fortune would have said something similar if this was the case.

But this question is really not that important. The bet increments for Norwegian players at Mr. Green is obviously wrong in my opinion, so the important thing is what the consequences would be if a low roller would have won the big Jackpot on a €0,03 bet (with all 25 lines active of course), when that bet most likely is not valid within the standard from Net Entertainment.

This wrong bet increments at Mr. Green will also concern higher bets. The highest bet for an Norwegian customer on this game is about € 6. All other Net Entertainment casinos offer € 50 as highest bet. Mr. Green also has € 50 as max bet for customers who have another chosen currency.

If you can increase or decrease the bet at a progressive jackpot game i'd say in 99.99% of the cases chances of hitting the jackpot are depending on bet size, no matter if they state it or not. I was myself a true Mega Fortune addict and from what i recall it was a netent dude who i got the info about the bet size vs chance of winning the jackpot.

I was actually curious if the maxbet was lower as well, but that's a quick fix to increase the bet size so i figure once they get aware of this they will increase it.

**EDIT**
Ok i have to withdraw. You are actually correct. Bet size does not increase your chance of winning the jackpot. Im gonna open a NOK account with mr green and hit that jackpot with my 0.25kr bets now! :D
 
If you can increase or decrease the bet at a progressive jackpot game i'd say in 99.99% of the cases chances of hitting the jackpot are depending on bet size, no matter if they state it or not. I was myself a true Mega Fortune addict and from what i recall it was a netent dude who i got the info about the bet size vs chance of winning the jackpot.

I was actually curious if the maxbet was lower as well, but that's a quick fix to increase the bet size so i figure once they get aware of this they will increase it.
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Yes, I have no doubt that they will fix it. Net Entertainment are one of the greatest provider on the market. Their casinos are also surprisingly underrated on this forum, so lets hope more will join the accredited list. But this case about irregularities on Mega Fortune is amateurish and should not happen on a high profiled game.


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Yes, I have no doubt that they will fix it. Net Entertainment is one of the greatest provider on the market. Their casinos is also surprisingly underrated on this forum, so let hope that more will join the accredited list. But this case about irregularities on Mega Fortune is amateurish and should not happen on a high profiled game.

Just made an edit to my previous post :)
 
**EDIT**

Ok i have to withdraw. You are actually correct. Bet size does not increase your chance of winning the jackpot. Im gonna open a NOK account with mr green and hit that jackpot with my 0.25kr bets now

Yeah, hurry up and register before they close down the € 0,03 (0,25kr) "offer" :)

But be aware, there may be some problems if you actually win the jackpot....a "technical problem"-case :rolleyes:

Deposit €10 and play for 2 consecutive days or something.
 

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