Casino Complaint Jackpot Capital Casino

<div class="bbWrapper"><b>Hello,<br /> <br /> i play a long Time in this Casinos : Jackpot Capital Casino , Grande Vegas Casino and Slotastic all RTG and the Casino Manager for this 3 Casinos is Oliver Smith.<br /> <br /> I play all Times with a deposit Bonus.<br /> <br /> Now i becom a e-Mail for a 100% Bonus, this Bonus is not going.<br /> <br /> I send a e-mail : Why is not going? The answere from the Casino is: </b><span style="color: red">Dear Peter,<br /> <br /> Thank you for your email!<br /> <br /> We checked your 3 accounts and they are all in good standing. But, as already mentioned in the chat, your bonus ratio is too high!<br /> <br /> You were granted No Deposit bonuses, in addition to bonuses on top of your deposits AND payouts. <br /> <br /> As stated in our terms &amp; conditions:<br /> <br /> 15. Bonuses are made available on a regular basis at Jackpot Capital, Slotastic and Lucky Club. These are offered as a reward to all our regular and loyal/VIP players. <br /> However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion. <br /> <br /> <br /> In order to once again qualify for bonus coupon redemption in the future, you will need to make a few deposits (deposit amounts which you made to your account in the past) without bonuses before qualifying for bonus redemption once again. <br /> Please note that accounts are reviewed periodically after which your account may qualify once more for bonus coupon redemption.<br /> <br /> Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.<br /> <br /> Enjoy playing at Jackpot Capital!<br /> <br /> Yours Sincerely,<br /> <br /> Oliver Smith<br /> Casino Manager</span><br /> <br /> <span style="color: black"><b>The result is now, I gets no more offers of these 3 casino, I can not a free bonus more redeem and my VIP status is set to 0.<br /> <br /> I find it very dubious, to break off any contact to players.<br /> <br /> Thanks Peter</b></span> <img src="/forums/styles/default/casinomeister/smilies/frown.gif" class="smilie" loading="lazy" alt=":(" title="Frown :(" data-shortname=":(" /></div>

<div class="bbWrapper">You have been &#039;bonus banned&#039;(well in the short term as it states)!<br /> <br /> have you had a cashout from using a bonus, Are you ahead on a deposit/withdrawal basis?<br /> All these things will get you bonus banned. <br /> Using a lot of free chips will have the same result.<br /> <br /> I guess you have two options.....<br /> 1) Find somewhere else to play where you are eligible for bonuses<br /> 2) Deposit a few deposits without using a bonus.<br /> <br /> Me personally I never use bonuses as I don&#039;t think they are worth the hassle and I hate being tied down to wagering when I want to withdraw(You may hit a big win which is your only real luck in that gaming session and then the rest of the time playing you will be on a losing streak which would eat away at any winnings).<br /> I will use a bonus at Mg as they have clearplay.<br /> <br /> Cheers<br /> Gremmy</div>

<div class="bbWrapper">All they are saying to you is that you need to make a few deposits without using a bonus before you will be eligible to receive any type of bonus again. It&#039;s good you have won, congratulations! Maybe you should contact the casino rep and see what a solution would be. <img src="/forums/styles/default/casinomeister/smilies/wink.gif" class="smilie" loading="lazy" alt=";)" title="Wink ;)" data-shortname=";)" /></div>

<div class="bbWrapper">So...this is about you not getting a bonus with every deposit <img src="/forums/styles/default/casinomeister/smilies/rolleyes.gif" class="smilie" loading="lazy" alt=":rolleyes:" title="Roll Eyes :rolleyes:" data-shortname=":rolleyes:" /><br /> <br /> Sharpen up mister.</div>

<div class="bbWrapper"><blockquote data-attributes="" data-quote="ksech" data-source="post: 422328" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=422328" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-422328">ksech said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> All they are saying to you is that you need to make a few deposits without using a bonus before you will be eligible to receive any type of bonus again. It&#039;s good you have won, congratulations! Maybe you should contact the casino rep and see what a solution would be. <img src="/forums/styles/default/casinomeister/smilies/wink.gif" class="smilie" loading="lazy" alt=";)" title="Wink ;)" data-shortname=";)" /> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> The solution is simple, uninstall the casino and take your custom elsewhere. This kind of &quot;protest&quot; often results in a reinstatement of bonuses after a few months, often starting with a &quot;come back to us&quot; offer. Unless this is a clear case of &quot;bonus abuse&quot;, this is nothing more than bluff and double bluff, because management want to give themselves better odds for a while in the hope that the player will pursue the &quot;carrot&quot; of reinstatement of bonuses through making further deposits. This strategy only works when there is little or no competition. The double bluff is to move to a different casino that has yet to &quot;bonus ban&quot; you.<br /> <br /> In the end, enough casinos may decide to &quot;bonus ban&quot; a player so that a return to a casino that has offered the best levels of service, even whilst still bonus banned, becomes the only viable option if the player still wants to play.<br /> <br /> Many casinos bonus ban players simply because they have had a run of luck, and these are the types of bonus bans that are usually rescinded by this strategy of uninstalling and playing elsewhere.</div>

<div class="bbWrapper">You can&#039;t keep getting something for nothing. <img src="/forums/styles/default/casinomeister/smilies/lolup.gif" class="smilie" loading="lazy" alt=":lolup:" title="LOL up :lolup:" data-shortname=":lolup:" /><br /> <br /> I receive loads of bonuses at casinos (and turn down loads as well), because I am a regular depositor. The casinos like people who are willing to spend/risk their own money.</div>

<div class="bbWrapper">never had a problem with this group= regularly get freebies and % offers- I dont take them all (at 30 times playthrought bonus needs to be 100% before I take up). i do also play without bonuses. You need to mix bonus and no bonuses a bit- particularly if you are taking up no deposits.<br /> <br /> Seems a strange rule if % bonus as the high playthrough gves the casino the advantage but they are well within their rights and one of the better RTGs</div>

<div class="bbWrapper">Thread title changed. AFAICT the only reason for including the casino manager&#039;s name in the title is to &quot;name and shame&quot; but given the circumstances that seems inappropriate. Consequently I&#039;ve removed the name from the thread title. I trust this will inconvenience no one.</div>

<div class="bbWrapper">While bonus banning makes some of us mad at times, in actuality you are better off. I&#039;ve played Slotastic a number of times, infact, I recently made playthough on a 100% match and cashed out 8 x my deposit for $800. They paid me in about 18 hours. I&#039;ve made a small deposit since then, taking no bonus. This is a pretty good casino, as far as RTG&#039;s go. I&#039;m making a mental note to make my next deposits with no bonus. This I don&#039;t mind since I know if I win a small amount I can get paid pretty fast. Per the T&amp;Cs, I don&#039;t think there is much of a gripe in order here.</div>