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Thread: 888 locked my account and SOME funds

  1. #1
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    888 locked my account and SOME funds

    In one sentence, they processed cashout of some funds (200) and confiscated some funds (around 100).

    First of all, I apologise for the lengthy post but I tried to provide all the info to help u make up your mind.
    I will try to be brief but this may take a few mins to read. thx

    About 2 years ago, I played poker at luckyace and pacificpoker, both part of 888 group. I dont remember completing any poker bonuses but i may have.

    And I will be honest, I had opened a few play money poker accounts then just cos i wanted a different username. Never deposited in these account (only had one real money account) and so obviously bonus bagging or cheating was not the intention. Support knew about this and even then i was able to withdraw without any issues.
    I would also like to add that I have never had a casino account at ANY cassava casino, ever. This was my first casino bonus ever.


    AND I have never hidden anything from support. Before opening a casino-on-net (888 casino account) I actually myself sent an email to them stating my details and asking them to check my account and confirm if I am eligible for the casino bonus.


    Original Message Follows: ------------------------
    could u please check my details and tell me if i m eligible for the 1st
    time casino bonus. I have a poker account (but havent played poker for
    years) but I am not sure if i have ever played casino. Could u please
    check it for me. thx
    Name - .......................
    address - .............................
    email -...............








    Dear .................. ,

    Thank you for contacting us.

    My name is Stela and I am Member Support Representative from 888.

    ............., I have reviewed your account and you never have been
    registered at Casino On Net.
    According to this, after registering, when you make your first deposit
    at Casino-on-Net you?ll be rewarded with a 100% Deposit Bonus up to 200
    USD like so:

    - All your bonus will be credited to your account immediately so you can
    head straight to the tables and play a few games on us (you won't find
    this at many other casinos!)
    - The Welcome Bonus can be cashed out only after wagering an amount
    totalling your bonus plus your deposit amount multiplied by 20.

    More information about this promotion you can find on our webpage: http://www.casino-on-net.com/promotions/promotions.htm.

    Also, I checked your account and actually, you have 2 accounts
    registered on Pacific Poker. Due to our policy, you are not allowed to
    have more than one account open at any time, so we will close your
    account with username: D.....9 In future, please use only J........S and do not
    open any further multiple accounts as they will be closed as soon as
    they are detected.

    ............. may I take this chance to wish you the very best of luck. If
    there is anything that I can do for you then please contact us anytime
    and we will be more than happy to assist you.

    Kind regards,
    Stela V.
    Member Support Representative
    support@888.com
    www.888.com
    ******************************
    Win 888.com?s BIGGEST jackpot ever! Give our Millionaire Genie Classic
    Slot a spin now!
    ********************************************
    NOTE: Please do not disclose your password to any
    individual/organization claiming to represent or representing "888.com".
    If you receive any e-mail or phone call from anyone requesting you to
    provide your password, please report it to us immediately. Our Member
    Support Department is available 24/7 to assist you via e-mail at
    support@888.com
    To add to my case, I must tell you that I am an honest player.

    They never asked for ID but i uploaded my driving licence anyways to avoid any delays right after my deposit. They only asked fdr additional docs after I complained that they still hadnt verified my account after a few days of licence upload.
    I have used multiple payment methods like debit card/neteller (888poker), moneybookers (888casino), etc so they know i m legit.
    I have even emailed them offering more documents for further ID check.


    While I was playing they kept asking me to deposit again and again and offered me a tenner here and there if I deposit in the next few mins sort of stuff, etc. I kept making multiple deposits. They shouldnt even ask me to deposit again and again if they cant honor cashout requests.
    Ok back to the topic. Was a bit angry.
    In total I had deposited around 300 to start with. So after completing my bonus requirements, I cashed out 200. My account still had around 100 left, could be 75, I dont remember. In any case, I was looking to play a few games at the casino with this.

    Then I got this email,
    On Wed, Dec 2, 2009 at 8:07 PM, Cassava - Operations Dept. <operations@cassava.net> wrote:
    Dear .....................,

    I am Lionel L. from the Operations Department at Cassava Enterprises
    (Gibraltar) Ltd, which is part of the 888.com group of companies.

    I am writing in response to your email and attached documents.

    ..........., after careful consideration it has been decided that I am
    unable to accept your documents for verification purposes. As such, your
    account has been permanently blocked from further use.

    Please refrain from opening further accounts with sites owned and/or
    operated by Cassava Enterprises (Gibraltar) Ltd. Any new account shall
    be immediately blocked and the deposits not refunded.

    Regards,

    Lionel L.

    Operations Department
    Cassava (Gibraltar) Ltd.
    operations@cassava.net

    to which i replied,

    what? why is that? No explanation whatsoever? You asked for documents and after I have sent my documents you block my account without giving any reason.

    I sent my driving licence, bills, etc. If u need more documents just ask.

    Give me a reason for closure of my account or I will be lodging a complaint.

    Regards,

    their reply was

    Dear .................,
    This is Selvin P. from the Operations Department at Cassava (Gibraltar) Ltd. Cassava (Gibraltar) Ltd operates "Casino On Net".

    I am contacting you with regards to your Casino On Net account under the username "WinBettor".

    ................., as the matter is deemed final, I am unable to assist you further regarding this matter.

    Please refrain from opening further accounts with sites owned and/or operated by Cassava Enterprises (Gibraltar) Ltd. Any new account shall be immediately blocked and the deposits not refunded.

    We sincerely apologize for any inconveniences that may have occurred and wish you nothing but the best of luck in your future endeavors.

    Thank you for your patience and understanding in this matter.

    Kind regards,
    Selvin P.
    Operations Department
    Cassava Enterprises (Gibraltar) Ltd.
    operations@cassava.net


    I have been waiting for their reply to my last email complaint for 12 days now. Even sent a reminder 4 days ago. Nothing! ECogra 14 days time period us nearly up.



    Well in that case I will ask you to refund all the funds I have in my account back to my deposit method. Before opening an account at 888, support confirmed that I am eligible for the sign-up bonus and helped me twice to deposit. Maybe now you should help me the same way with the withdrawal as well.

    I have never played on any other casino in the 888 group and hence support confirmed my eligibility for the bonus, etc. I have never taken advantage of any other casino sign-up bonus on 888 group and hence u cant just close my account on bonus abuse terms.

    I am forwarding two emails you yourself sent as proof.

    Theres also this email (pastd below with reference no.) where I confirmed my real info, name, address, etc. If I was opening multiple accounts for fraud or bonus abusing why would I keep my details same. I told you upfront that I had poker accounts at 888 group. I didnt hide anything. Now I have an account under "J.......S" at pacific poker but none at casino-on-net so I had to open one under "W...........r" username. Like I said already I have never had any accounts here. I have recently got a chance to play casino games and I started with a greater deposit then I have ever deposited on any poker account. I have going to play casino regularly here cos of 888's reputation. But if you dont want my business fine. Just refund the funds I have left or else I will be lodging a complaint and asking eCOGRA and casinomester to represent me. But if you do want my business, unlock me account and let me play with the funds I have left there. I know I have requested a withdrawal but cancel that cos I was going to redeposit over the wekend anyway. So if i have funds there I can play with those. If you want more ID documents, just ask. Please dont be foolish,




    SUMMARY

    I doubt that the reasoning for my account closure is multiple accounts cos after those multiple play money poker accounts, I had opened real money account and deposited AND WITHDREW without any issues.
    Never had any casino accounts not even play/fun, if they allow them that is.
    They havent given me any reason for account closure. Is that normal/allowed?
    Though I did get an email stating that my driving licence is illegible, I offered to rescan licence, utility bills, bank statements, etc but they still dont want anything and account will remain closed. They keep repeating their decision is final.
    I just have one question?
    I was just a few secs away from depositing a few hunderd s more cos I though about that VIP promo they have. Thats why i left a few quid in my account whilst I was cashing-out to check things like how long will cashouts take or if they will honor cashouts at all. Would they have still gotten away with this if I had say 1k. And I wont lose my sleep over the 100 but I will rather give it to children in need then these rogue casinos.

    EDIT - I forgot to say that eCogra is closed for the festive season but will complain once its open again on Jan 4th.



  2. #2
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    Well they are on the "NO CAN DO LIST". Cassava Enterprises is a rogue operation and NOBODY should deposit there . There are alot of good Casinos out there no its no necessary to play there .

    Contact Ecogra as soon as possible but i doubt you get your money . They have stolen alot of winnings and it seems they will not stop.

    Regarding your question : If you have depositet 1 K i think they would return your deposit but in case you had won something they had confiscatet your winnings .

    What game(s) have you played ? Blackjack ?



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    As heador112 mentioned 888 is on the "No Can Do" List so we wouldn't get involved in this one. That said good luck with eCOGRA when you file with them.
    Useful links: Accredited Casinos ~ Casino Reps ~ Warnings ~ Rogue Pit ~ "No Can Do" ~ Forum Rules
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    What game(s) have you played ? Blackjack ?
    yes Blackjack

    As heador112 mentioned 888 is on the "No Can Do" List so we wouldn't get involved in this one. That said good luck with eCOGRA when you file with them.
    I actually avoided (then and since then) playing at any cassava casino other than 888 cos I heard that some cassava skins were protected and that 888 was one of them. But I'll admit that at the time (early November) I just checked the forum only and noticed that most of the complaints and bonus issues against this particular casino were resolved. Checked the "No Can Do" List a while back but I think I may have missed 888 (BTW I may be referring to the wrong list here cos 888 is still not listed there). They are totally rogue now.


    Apart from eCOGRA, is there any other organization I can get in touch with? eCOGRA will open on the 4th Jan, 2010, and am hoping to resolve this in the holidays.
    Last edited by DEV; 19th December 2009 at 11:59 AM.



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    If I understand you correctly I think you're looking at the Rogue Pit, not the "No Can Do" List which is here: http://www.casinomeister.com/no-can-do-list.php . 888 _is_ listed:
    Attached Images Attached Images
    Useful links: Accredited Casinos ~ Casino Reps ~ Warnings ~ Rogue Pit ~ "No Can Do" ~ Forum Rules
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    If I understand you correctly I think you're looking at the Rogue Pit, not the "No Can Do" List which is here: http://www.casinomeister.com/no-can-do-list.php . 888 _is_ listed:
    yup, u're right.

    So Apart from eCOGRA, is there any other organization I can get in touch with? eCOGRA will open on the 4th Jan, 2010, and am hoping to resolve this in the holidays.



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    Quote Originally Posted by DEV View Post
    yup, u're right.

    So Apart from eCOGRA, is there any other organization I can get in touch with? eCOGRA will open on the 4th Jan, 2010, and am hoping to resolve this in the holidays.
    Hi Dev

    Yes good luck with them at eCOGRA. This as far as I know is your only hope.

    888 have always thought they are bigger, better and more important than anybody else, so when the 888 juggernaut hits you, you know its trouble.
    A real shame all those years ago they couldnt come on board here at Casinomeister and work things out. Because from what I remember from my early playing days with them, you always got a very fair game of black jack with decent WR.

    All this brute force advertising and sponsership they have done will eventually be all for nothing as their player base, once the largest in the world must be dwindling rapidly.

    Mike



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    It is very annoying to have to wait until next year, but you may find some resolution from eCogra, another player did here: http://www.casinomeister.com/forums/...-me-878-a.html

    Please update us after your eCogra complaint.

    The high-handed way 888 and the Cassava group deals with players is appalling, and I'm glad when players bring their problems here so that people know how they treat their customers.



  9. The Following User Says Thank You to Jasminebed For This Useful Post:

    DEV (20th December 2009)

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    Gibraltar Regulatory Authority

    Hi Dev, 888 are governed by the GRA (Gibraltar Regulatory Authority). You can file a dispute with the Gaming Commissioner there. The GRA were instrumental in getting that whole Lucky Ace mess straightened out. They do take complaints seriously, and are one of the better licensing jurisdictions. They are very thorough in their investigation, and I believe the complaint form is quite detailed.

    Here is a link to their complaints page, and the downloads for the necessary forms are at the bottom....and along the left side of the page are links outlining the process. Hope that's helpful.

    http://www.gra.gi/index.php?site=gam...ion=complaints



  11. The Following 2 Users Say Thank You to Pinababy69 For This Useful Post:

    DEV (20th December 2009), maxd (21st December 2009)

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    Quote Originally Posted by Pinababy69 View Post
    Hi Dev, 888 are governed by the GRA (Gibraltar Regulatory Authority). You can file a dispute with the Gaming Commissioner there. The GRA were instrumental in getting that whole Lucky Ace mess straightened out. They do take complaints seriously, and are one of the better licensing jurisdictions. They are very thorough in their investigation, and I believe the complaint form is quite detailed.

    Here is a link to their complaints page, and the downloads for the necessary forms are at the bottom....and along the left side of the page are links outlining the process. Hope that's helpful.

    http://www.gra.gi/index.php?site=gam...ion=complaints
    thx for this. very helpful. Their form is unavailable at the moment but will try again later and update.

    This document is currently unavailable or undergoing construction. We apologise for any inconveniences this may have caused.
    Revisit at a later date to see if any updates have occurred.



    Quote Originally Posted by Jasminebed View Post

    Please update us after your eCogra complaint.

    The high-handed way 888 and the Cassava group deals with players is appalling, and I'm glad when players bring their problems here so that people know how they treat their customers.
    Of course. They give you no reason whatsoever for account closure. You are left wondering what their reasoning was. All they say is our decision is final. The Great Dictator has decided! End of!



  13. The Following User Says Thank You to DEV For This Useful Post:

    Pinababy69 (20th December 2009)

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