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Thread: PR: NEW HOPE FOR GRAND PRIVE AFFILIATES

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    PR: NEW HOPE FOR GRAND PRIVE AFFILIATES

    NEW HOPE FOR GRAND PRIVE AFFILIATES (Update)

    Independent resolution commissioned in payment dispute

    If you're one of the former Grand Prive affiliates and have what you feel is a legitimate and verifiable case for a financial settlement by the company's now closed Affiliate Program, now's the time to listen up.

    This week the company started rather belatedly addressing a dispute that has created some acrimonious allegations on the Internet in recent months, issuing a press release on its intentions going forward.

    The release refers to what the company characterises as 'often inaccurate information exchanges on the Internet' regarding the closure of its affiliate program, and as a 'responsible and respectable business' makes disclosures of fact.

    "Management has reached the conclusion that there is a need to present its point of view, and more importantly to address any perceived shortcomings regarding payments to affiliates genuinely impacted by the Grand Prive Affiliates closure," the statement explains.

    The disclosures include:

    * For purely commercial reasons, a decision to close Grand Prive Affiliates was taken, and a communication exercise aimed at affiliates commenced.

    * This was followed by payment to all active affiliates of all amounts owed.

    * The termination was, in Management's opinion, conducted according to the terms of Grand Privé’s contract with affiliates, and in addition to these Grand Privé also entered into mutually agreeable compensation settlements with all affiliates who at that time had players considered to be reasonably active.

    * Following these initiatives, Management is not aware of one single affiliate claim for compensation being submitted directly to Grand Privé, despite a rising noise level on the Internet.

    The comment regarding a paucity of complaints is especially surprising in view of the considerable and often heated discussion among affiliates that the issue generated, and the opprobrium heaped upon Grand Prive as a consequence.

    However, the company concedes in its statement that 'certain smaller and relatively inactive affiliate accounts may feel prejudiced by the closure' and acknowledges that this needs to be addressed with both an apology and a fair and reasonable financial settlement, all of which leads into its plan of action to deal with the situation.

    That plan consists of commissioning the player protection and standards non-profit, eCOGRA, to deploy its audit-qualified professional staff to:

    * Investigate the circumstances surrounding the Grand Prive Affiliates closure both within and without the company and issue a public report.

    * Facilitate the submission of claims by any affiliate that considers an amount to be owing by the Grand Prive Affiliate program as a result of player wagering activity and

    * Perform a full and professional review of the Program software and data to confirm amounts owing to claimants as at 21 December 2009.

    The statement pledges that "Grand Prive will cooperate whole-heartedly with this process, and has asked eCOGRA to involve all leading affiliate watchdog organisations in informing affiliates of their opportunity to submit legitimate claims.

    "We have accepted on eCOGRA's insistence that we will be bound by its findings and recommendations arising from the investigation, remaining at arms length from the enquiry unless asked for pertinent information," the statement avers, ending with an assurance that the company's primary concern is to address any genuine wrongs in a fair and forthright manner.

    In summary, then, the door to payment of legitimate and verifiable affiliate claims is open and accessible through eCOGRA, which we understand will soon be issuing a statement of its own detailing its involvement and how claims can be lodged.


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    * Following these initiatives, Management is not aware of one single affiliate claim for compensation being submitted directly to Grand Privé, despite a rising noise level on the Internet.

    ....

    The statement pledges that "Grand Prive will cooperate whole-heartedly with this process, and has asked eCOGRA to involve all leading affiliate watchdog organisations in informing affiliates of their opportunity to submit legitimate claims.
    If there are any disgruntled affiliates who fall into this category, here is the link for eCOGRA's dispute submission form: http://www.ecogra.org/grandprive.aspx
    Last edited by Casinomeister; 7th December 2009 at 01:42 PM. Reason: updated URL
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    Interesting.

    One of the problems here is that GP locked their affiliate program and subsequently removed access to affiliates immediately following the decision. It was therefore not possible for affiliates to see how many active players they had or how much commissions should have been due from the moment the decision was made.
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    Actually - this is happening about a year too late. This should have been done within weeks of the closing of their affiliate program.
    http://www.casinomeister.com/rogue/grandprive.php

    Quote Originally Posted by Simmo! View Post
    Interesting.

    One of the problems here is that GP locked their affiliate program and subsequently removed access to affiliates immediately following the decision. It was therefore not possible for affiliates to see how many active players they had or how much commissions should have been due from the moment the decision was made.
    I'm curious on how many people actually submit complaints. If they paid off their bigger affiliates, why haven't these webmasters stepped forth to make this known?
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    Exclamation eCogra's Announcement

    Grand Privé Affiliates Investigation

    eCOGRA facilitates submission of affiliate claims

    London, 7 December 2009 - Following a number of Internet-based allegations concerning payments following the closure of the Grand Privé Affiliate Program on 1 December 2008, eCOGRA's professional services have been engaged by the management of the company.


    Pursuant to an independent and fair resolution of the issues involved, eCOGRA has been tasked with:
    Independently investigating the manner in which the Program was terminated and the reasons therefore; subsequently compiling a full and transparent report.
    Gathering and verifying claims by any affiliate that considers an amount still to be owing by the Program as a result of player wagering activity subsequent to 1 December 2008; and
    Carrying out a full and independent review by suitably qualified staff of the program software and data to confirm amounts owing to claimants at 21 December 2009.
    eCOGRA is open to all submissions concerning the closure and payments owed, and urges affiliate watchdog organisations in receipt of this email to assist it in order to ensure that respective affiliate members are informed of this opportunity to submit legitimate claims.


    Claims can be submitted prior to 21 December 2009 at http://www.ecogra.org/grandprive.aspx. Former Grand Privé affiliates who believe they have a legitimate and verifiable claim will be asked to complete the Claim Submission Form that they will find on this link.


    The following information will be required on the Claim Form, and will be treated in strict confidence:

    FIRST NAME
    LAST NAME
    BANNER TAG
    EMAIL ADDRESS
    WEBSITES
    PHYSICAL ADDRESS
    TELEPHONE NUMBER
    BANKING DETAILS
    AMOUNT OF LAST PAYMENT RECEIVED FROM GRAND PRIVÉ
    DATE OF LAST PAYMENT RECEIVED
    Closing dates for submission of claims is 21 December 2009.


    In the interests of transparency, eCOGRA’s findings will be publicly released on conclusion of the investigation.
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    In the interests of transparency, eCOGRA’s findings will be publicly released on conclusion of the investigation
    That's excellent news since I've always wondered exactly how many webmasters were affected.
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    Quote Originally Posted by Casinomeister View Post
    Actually - this is happening about a year too late...why haven't these webmasters stepped forth to make this known?
    I think most affiliates, myself included, assumed there would be some sort of corrective action by either GP or Microgaming. The latter have stepped in before on issues like the CPS buyout by Rewards. It took a couple of months to realise that this wasn't going to happen. I'm sure some affiliates contacted GP to ask what was goping on but they sacked all the affiliate staff and I know emails were going unaswered. At that time, eCOGRA weren't dealing with affiliates either. Not many other avenues - I know you mentioned you would PAB for affiliates but at the time I didn't know that.

    Quote Originally Posted by Casinomeister View Post
    Claims can be submitted prior to 21 December 2009 at http://www.ecogra.org/grandprive.aspx. Former Grand Privé affiliates who believe they have a legitimate and verifiable claim will be asked to complete the Claim Submission Form that they will find on this link.
    ...back to the problem where access to the program was cut off. There's no way to find out what is owed prior to the cut, or waht the players have wagered/earned since the cut but I guess a claim can go in without an amount.

    It's good something is finally happening, but there will have to be some flexibility on assessing claims in light of those actions I feel.
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    Quote Originally Posted by Simmo! View Post
    ...back to the problem where access to the program was cut off. There's no way to find out what is owed prior to the cut, or waht the players have wagered/earned since the cut but I guess a claim can go in without an amount...
    They might be able to track this via the back-end. I don't know, and I'm not sure what kind of claim or compensation will be granted to the affiliates.
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    Kind of a chicken and egg situation, it would appear.

    I would guess that most affiliates know what sort of business they delivered and where they feel they have a claim they should go ahead and let the investigation sort out the details - the eCOGRA auditors clearly have access to the backend information as detailed in their release:

    Quote:

    * Gathering and verifying claims by any affiliate that considers an amount still to be owing by the Program as a result of player wagering activity subsequent to 1 December 2008; and

    * Carrying out a full and independent review by suitably qualified staff of the program software and data to confirm amounts owing to claimants at 21 December 2009.

    Unquote

    But Bryan's right - this should have been attended to at the time of the closure.

    Hopefully now if there are any unpaid affiliates their situation can be rectified/settled.
    jetset



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    At least the form allows you to submit content like "Unknown" for date of last payment and amount owed. Just filled it in
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