DJSirMatthew
Dormant account
- Joined
- Oct 24, 2006
- Location
- Leuven - belgium
Well,
I found out about Yukon Gold 100% cashback upto 50$ last week through a friend. It states you have to make at least 10 bets and after those bets, if you bust, they'll refund you your deposit. So I did, played about 11 hands of blackjack, bet almost full BR on banker baccarat and lost, and lost the rest on blackjack.
I went to their website, clicked the corresponding button (under promotions-sign up bonus- claim your refund here), and few minutes later got this mail:
Hi Jurgen,
Your claim for the money back guarantee promotion has been received!
It can take up to 2 hours for the request to be processed at which time
we will send you a confirmation email to complete your claim. Thank
you for your patience.
If you have any questions about this promotion, please dont hesitate to
contact our 24/7 support centre and one of the friendly staff there
will be happy to help.
Good luck.
Steven Cooke
Casino Host, Yukon Gold Casino
Half an hour later comes this mail:
Hi,
Whoops! There seems to be a problem with your redemption. Our systems are showing that you haven't made a purchase - you need to have made a purchase to claim the 100% money back guarantee promotion.
Please contact our 24/7 call centre and one of the friendly staff there will be happy to help.
Good luck.
Steven Cooke Casino Host, Yukon Gold Casino
I replied with my account # (vygr19616658), transaction # and so forth but haven't heard back from them and they're basically refusing to pay me back. What to do?
greets
DJSirMatthew
Read the Meister's take on Yukon Gold Casino.
I found out about Yukon Gold 100% cashback upto 50$ last week through a friend. It states you have to make at least 10 bets and after those bets, if you bust, they'll refund you your deposit. So I did, played about 11 hands of blackjack, bet almost full BR on banker baccarat and lost, and lost the rest on blackjack.
I went to their website, clicked the corresponding button (under promotions-sign up bonus- claim your refund here), and few minutes later got this mail:
Hi Jurgen,
Your claim for the money back guarantee promotion has been received!
It can take up to 2 hours for the request to be processed at which time
we will send you a confirmation email to complete your claim. Thank
you for your patience.
If you have any questions about this promotion, please dont hesitate to
contact our 24/7 support centre and one of the friendly staff there
will be happy to help.
Good luck.
Steven Cooke
Casino Host, Yukon Gold Casino
Half an hour later comes this mail:
Hi,
Whoops! There seems to be a problem with your redemption. Our systems are showing that you haven't made a purchase - you need to have made a purchase to claim the 100% money back guarantee promotion.
Please contact our 24/7 call centre and one of the friendly staff there will be happy to help.
Good luck.
Steven Cooke Casino Host, Yukon Gold Casino
I replied with my account # (vygr19616658), transaction # and so forth but haven't heard back from them and they're basically refusing to pay me back. What to do?
greets
DJSirMatthew
Read the Meister's take on Yukon Gold Casino.
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