I have been playing at Geisha Lounge for a few months. Everything was fine. I found out their entire group had left the USA market. They left either yesterday or today.
I had a balance of $1075 from a 50% coupon on which I deposited $200. My account was locked. I called. The problem is they are voiding my entire balance over the intitial deposit amount of $200. This is because I have not yet finished the wagering requirements. I had no chance to finish them. The casino gave absolutely no advanced warning.
This is a very poor show on their part. They are making money on this decision. Here's why: I like to make large bets and if I hit a nice win I stop and then make smaller bets. Because of this, I tend to lose entire deposits often. The balance in question was my second deposit on one of their promotional campaigns where one can receive the same offer several times. I lost my entire first deposit. So, I took a big risk and lost. Then, on the second, I took a big risk and won. They, because of this decision, have taken no risk and are winning. They get to keep my first deposit but don't have to pay out on the second. I'm sure others are being takenin the same way. Who knows how much the casino is profiting form this decision.
How can this be acceptable action from a CM accredited group? I don't think it can be.
I had a balance of $1075 from a 50% coupon on which I deposited $200. My account was locked. I called. The problem is they are voiding my entire balance over the intitial deposit amount of $200. This is because I have not yet finished the wagering requirements. I had no chance to finish them. The casino gave absolutely no advanced warning.
This is a very poor show on their part. They are making money on this decision. Here's why: I like to make large bets and if I hit a nice win I stop and then make smaller bets. Because of this, I tend to lose entire deposits often. The balance in question was my second deposit on one of their promotional campaigns where one can receive the same offer several times. I lost my entire first deposit. So, I took a big risk and lost. Then, on the second, I took a big risk and won. They, because of this decision, have taken no risk and are winning. They get to keep my first deposit but don't have to pay out on the second. I'm sure others are being takenin the same way. Who knows how much the casino is profiting form this decision.
How can this be acceptable action from a CM accredited group? I don't think it can be.
Last edited: